ITunes moving files outside of the "music" directory.

I can't understand why, but whenever I open up iTunes it moves files outside of the "music" directory and into the "iTunes Media" directory.
The files it decides to move are random and it does not matter if I try to play or edit any of them, it happens as soon as iTunes is opened.
Any idea why this occurs and how I can prevent it?

I don't think you guys are understanding what I am asking.
Since iTunes 9 was released I have had my media "reorganized" and consolidated according to the "organize library" option in iTunes. My music library looked like this:
../iTunes/iTunes Media/Music/<artist name>/<album name>/<track>
What has been happening recently when I launch iTunes is that it starts moving my music to this structure:
../iTunes/iTunes Media/<artist name>/<album name>/<track>
iTunes is moving files automatically outside of my "music" folder into the root "iTunes Media" folder even though I have asked it to keep my folder organized / consolidated and have run "organize library" several times.

Similar Messages

Playing files not in the music directory with mpd

Can mpd play files that are not in it's music directory?
if so How?

um - i think that defeats the point of the daemon? i think it assumes you have all your music in one place - which i guess most people do - playing one song at random is not really it's game as far as i know

Anyone know how I can get an audio file imported into my iTunes' podcast directory, rather than the music directory?

Anyone know how I can get an audio file imported into my iTunes' podcast directory, rather than the music directory?
I downloaded a series of podcasts recently. They were imported into my "music" directory instead, making it more difficult for me to recall where I left off with the last podcast I listened to before having to stop it for whatever reason. Thanks in advance for any help.

You can do it, though the result isn't ideal. Import your episode, then select it in the Music list and hit command-i to bring up the info panel:
However each episode you do this with will turn up as a 'podcast' with no name - and it doesn't seem possible to give it one - containing the one episode:

Question: How do I get music files off a thumb drive into iTunes so I can put the music on my iPad and iphone

Question: How do I get music files off a thumb drive into iTunes so I can put the music on my iPad and iphone

Welcome to the Apple Community.
Just drag them to your open iTunes window.

[SOLVED]mpd does not detect the music directory

I recently installed mpd with the gmpc gui, set my "music_directory" in /etc/mpd.conf to the location of all of my music (which contains lots of other folders and subfolders), but there's no listing of the audio files in the database in gmpc.
Here's the /etc/mpd.conf if that helps:
# An example configuration file for MPD
# See the mpd.conf man page for a more detailed description of each parameter.
# Files and directories #######################################################
# This setting controls the top directory which MPD will search to discover the
# available audio files and add them to the daemon's online database. This
# setting defaults to the XDG directory, otherwise the music directory will be
# be disabled and audio files will only be accepted over ipc socket (using
# file:// protocol) or streaming files over an accepted protocol.
music_directory "/var/lib/mpd/music"
# This setting sets the MPD internal playlist directory. The purpose of this
# directory is storage for playlists created by MPD. The server will use
# playlist files not created by the server but only if they are in the MPD
# format. This setting defaults to playlist saving being disabled.
playlist_directory "/var/lib/mpd/playlists"
# This setting sets the location of the MPD database. This file is used to
# load the database at server start up and store the database while the
# server is not up. This setting defaults to disabled which will allow
# MPD to accept files over ipc socket (using file:// protocol) or streaming
# files over an accepted protocol.
db_file "/var/lib/mpd/mpd.db"
# These settings are the locations for the daemon log files for the daemon.
# These logs are great for troubleshooting, depending on your log_level
# settings.
# The special value "syslog" makes MPD use the local syslog daemon. This
# setting defaults to logging to syslog, otherwise logging is disabled.
log_file "/var/log/mpd/mpd.log"
# This setting sets the location of the file which stores the process ID
# for use of mpd --kill and some init scripts. This setting is disabled by
# default and the pid file will not be stored.
pid_file "/var/run/mpd/mpd.pid"
# This setting sets the location of the file which contains information about
# most variables to get MPD back into the same general shape it was in before
# it was brought down. This setting is disabled by default and the server
# state will be reset on server start up.
state_file "/var/lib/mpd/mpdstate"
# The location of the sticker database. This is a database which
# manages dynamic information attached to songs.
#sticker_file "~/.mpd/sticker.sql"
# General music daemon options ################################################
# This setting specifies the user that MPD will run as. MPD should never run as
# root and you may use this setting to make MPD change its user ID after
# initialization. This setting is disabled by default and MPD is run as the
# current user.
user "mpd"
# This setting specifies the group that MPD will run as. If not specified
# primary group of user specified with "user" setting will be used (if set).
# This is useful if MPD needs to be a member of group such as "audio" to
# have permission to use sound card.
#group "nogroup"
# This setting sets the address for the daemon to listen on. Careful attention
# should be paid if this is assigned to anything other then the default, any.
# This setting can deny access to control of the daemon.
# For network
#bind_to_address "any"
# And for Unix Socket
#bind_to_address "~/.mpd/socket"
# This setting is the TCP port that is desired for the daemon to get assigned
# to.
#port "6600"
# This setting controls the type of information which is logged. Available
# setting arguments are "default", "secure" or "verbose". The "verbose" setting
# argument is recommended for troubleshooting, though can quickly stretch
# available resources on limited hardware storage.
#log_level "default"
# If you have a problem with your MP3s ending abruptly it is recommended that
# you set this argument to "no" to attempt to fix the problem. If this solves
# the problem, it is highly recommended to fix the MP3 files with vbrfix
# (available from <http://www.willwap.co.uk/Programs/vbrfix.php>), at which
# point gapless MP3 playback can be enabled.
#gapless_mp3_playback "yes"
# This setting enables MPD to create playlists in a format usable by other
# music players.
#save_absolute_paths_in_playlists "no"
# This setting defines a list of tag types that will be extracted during the
# audio file discovery process. Optionally, 'comment' can be added to this
# list.
#metadata_to_use "artist,album,title,track,name,genre,date,composer,performer,disc"
# This setting enables automatic update of MPD's database when files in
# music_directory are changed.
#auto_update "yes"
# Limit the depth of the directories being watched, 0 means only watch
# the music directory itself. There is no limit by default.
#auto_update_depth "3"
# Symbolic link behavior ######################################################
# If this setting is set to "yes", MPD will discover audio files by following
# symbolic links outside of the configured music_directory.
#follow_outside_symlinks "yes"
# If this setting is set to "yes", MPD will discover audio files by following
# symbolic links inside of the configured music_directory.
#follow_inside_symlinks "yes"
# Zeroconf / Avahi Service Discovery ##########################################
# If this setting is set to "yes", service information will be published with
# Zeroconf / Avahi.
#zeroconf_enabled "yes"
# The argument to this setting will be the Zeroconf / Avahi unique name for
# this MPD server on the network.
#zeroconf_name "Music Player"
# Permissions #################################################################
# If this setting is set, MPD will require password authorization. The password
# can setting can be specified multiple times for different password profiles.
#password "password@read,add,control,admin"
# This setting specifies the permissions a user has who has not yet logged in.
#default_permissions "read,add,control,admin"
# Input #######################################################################
input {
plugin "curl"
# proxy "proxy.isp.com:8080"
# proxy_user "user"
# proxy_password "password"
# Audio Output ################################################################
# MPD supports various audio output types, as well as playing through multiple
# audio outputs at the same time, through multiple audio_output settings
# blocks. Setting this block is optional, though the server will only attempt
# autodetection for one sound card.
# See <http://mpd.wikia.com/wiki/Configuration#Audio_Outputs> for examples of
# other audio outputs.
# An example of an ALSA output:
#audio_output {
# type "alsa"
# name "My ALSA Device"
## device "hw:0,0" # optional
## format "44100:16:2" # optional
## mixer_type "hardware" # optional
## mixer_device "default" # optional
## mixer_control "PCM" # optional
## mixer_index "0" # optional
# An example of an OSS output:
#audio_output {
# type "oss"
# name "My OSS Device"
## device "/dev/dsp" # optional
## format "44100:16:2" # optional
## mixer_type "hardware" # optional
## mixer_device "/dev/mixer" # optional
## mixer_control "PCM" # optional
# An example of a shout output (for streaming to Icecast):
#audio_output {
# type "shout"
# encoding "ogg" # optional
# name "My Shout Stream"
# host "localhost"
# port "8000"
# mount "/mpd.ogg"
# password "hackme"
# quality "5.0"
# bitrate "128"
# format "44100:16:1"
## protocol "icecast2" # optional
## user "source" # optional
## description "My Stream Description" # optional
## genre "jazz" # optional
## public "no" # optional
## timeout "2" # optional
## mixer_type "software" # optional
# An example of a recorder output:
#audio_output {
# type "recorder"
# name "My recorder"
# encoder "vorbis" # optional, vorbis or lame
# path "/var/lib/mpd/recorder/mpd.ogg"
## quality "5.0" # do not define if bitrate is defined
# bitrate "128" # do not define if quality is defined
# format "44100:16:1"
# An example of a httpd output (built-in HTTP streaming server):
#audio_output {
# type "httpd"
# name "My HTTP Stream"
# encoder "vorbis" # optional, vorbis or lame
# port "8000"
# bind_to_address "0.0.0.0" # optional, IPv4 or IPv6
## quality "5.0" # do not define if bitrate is defined
# bitrate "128" # do not define if quality is defined
# format "44100:16:1"
# max_clients "0" # optional 0=no limit
# An example of a pulseaudio output (streaming to a remote pulseaudio server)
audio_output {
type "pulse"
name "My Pulse Output"
server "remote_server" # optional
sink "remote_server_sink" # optional
## Example "pipe" output:
#audio_output {
# type "pipe"
# name "my pipe"
# command "aplay -f cd 2>/dev/null"
## Or if you're want to use AudioCompress
# command "AudioCompress -m | aplay -f cd 2>/dev/null"
## Or to send raw PCM stream through PCM:
# command "nc example.org 8765"
# format "44100:16:2"
## An example of a null output (for no audio output):
#audio_output {
# type "null"
# name "My Null Output"
# mixer_type "none" # optional
# This setting will change all decoded audio to be converted to the specified
# format before being passed to the audio outputs. By default, this setting is
# disabled.
#audio_output_format "44100:16:2"
# If MPD has been compiled with libsamplerate support, this setting specifies
# the sample rate converter to use. Possible values can be found in the
# mpd.conf man page or the libsamplerate documentation. By default, this is
# setting is disabled.
#samplerate_converter "Fastest Sinc Interpolator"
# Normalization automatic volume adjustments ##################################
# This setting specifies the type of ReplayGain to use. This setting can have
# the argument "off", "album" or "track". See <http://www.replaygain.org>
# for more details. This setting is off by default.
#replaygain "album"
# This setting sets the pre-amp used for files that have ReplayGain tags. By
# default this setting is disabled.
#replaygain_preamp "0"
# This setting enables on-the-fly normalization volume adjustment. This will
# result in the volume of all playing audio to be adjusted so the output has
# equal "loudness". This setting is disabled by default.
#volume_normalization "no"
# MPD Internal Buffering ######################################################
# This setting adjusts the size of internal decoded audio buffering. Changing
# this may have undesired effects. Don't change this if you don't know what you
# are doing.
#audio_buffer_size "2048"
# This setting controls the percentage of the buffer which is filled before
# beginning to play. Increasing this reduces the chance of audio file skipping,
# at the cost of increased time prior to audio playback.
#buffer_before_play "10%"
# Resource Limitations ########################################################
# These settings are various limitations to prevent MPD from using too many
# resources. Generally, these settings should be minimized to prevent security
# risks, depending on the operating resources.
#connection_timeout "60"
#max_connections "10"
#max_playlist_length "16384"
#max_command_list_size "2048"
#max_output_buffer_size "8192"
# Character Encoding ##########################################################
# If file or directory names do not display correctly for your locale then you
# may need to modify this setting.
#filesystem_charset "UTF-8"
# This setting controls the encoding that ID3v1 tags should be converted from.
#id3v1_encoding "ISO-8859-1"
# SIDPlay decoder #############################################################
# songlength_database:
# Location of your songlengths file, as distributed with the HVSC.
# The sidplay plugin checks this for matching MD5 fingerprints.
# See http://www.c64.org/HVSC/DOCUMENTS/Songlengths.faq
# default_songlength:
# This is the default playing time in seconds for songs not in the
# songlength database, or in case you're not using a database.
# A value of 0 means play indefinitely.
# filter:
# Turns the SID filter emulation on or off.
#decoder {
# plugin "sidplay"
# songlength_database "/media/C64Music/DOCUMENTS/Songlengths.txt"
# default_songlength "120"
# filter "true"
Last edited by vlad951 (2011-05-07 09:36:11)

vlad951 wrote:
Thanks, I successfully launched mpd as a user and it detected all of my music. However, if I launch mpd with the mpd.conf that I created in my home directory, it launches, but outputs the following:
[vladislav@vladislav .mpd]$ mpd ~/.mpd/mpd.conf
listen: bind to '0.0.0.0:6600' failed: Address already in use (continuing anyway, because binding to '[::]:6600' succeeded)
Is this normal?
*sigh* i answer this for the 3rd time in a row... this is no error it just says that binding to your ipv6 interface happened before the binding to ipv4.
If you want to use your ipv4 interface hardcode it in mpd.conf
bind_to_address "127.0.0.1"
you can also have several binds:
bind_to_address "127.0.0.1"
bind_to_address "192.168.1.13"
to make it listen on localhost and the external IP of your network card.
If your music is on the same machine as your mpd i recommend to use a unix socket in addition.
bind_to_address "/path/to/some/file/that/does/not/exist/yet"
and make your client connect to that file instead of the IP. Speeds things up a log e.g. in ncmpcpp
and btw: you can save your mpd.conf file as ~/.mpdconf and mpd will automatically use it.
Last edited by Rasi (2011-05-07 08:41:30)

I bought and downloaded some music off of the internet on my laptop that uses Windows 8. How can I get my music to open automatically in my itunes instead of opening in the music app?

I bought and downloaded some music off of the internet on my laptop that uses Windows 8. How can I get my music to open automatically in my itunes instead of opening in the music app (the orange sqaure with headphones)? Currently I have had to often downloads and sift through all my files to find the ones I want to open into itunes, and it's irritating.

Media is only where the user puts it.
Installing iTunes does not and has never caused media to magically appear on the computer.
Copy the ENTIRE iTunes folder from the old computer (or backup of the old computer) to the new computer.

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

How do i get the music that is on my pc in to itunes, how do i get the music that is on my pc in to itunes

how do i get the music that is on my pc in to itunes, how do i get the music that is on my pc in to itunes?

sorry but it do's not all that. it just has add file to library and a window pops up to add one file at a time.
it saids
new
Library
itunes store
add to Library...
get info
switch to miniplayer
preference
show menu bar
exit

Why do my iTunes U files sync to BOTH "Music" and "iTunes U" on my i phone?

Syncing to a clean (restored) iPhone, when I sync my "iTunes U" files they are sent to both "iTunes U" and Music on my iPhone. In iTunes it shows the files in "iTunes U", but NOT in the Music section, even though they have actually been put in Music as well as "iTunes U" on the iPhone itself. Could someone please tell me how to keep this duplication from happening ?? Thanks !!!

This is the same problem with video being duplicated in the movies section. A related forum here:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=10643632

Im trying to import music from widows media player to itunes, but when i delete the music from media player itunes can no longer locate it, i just want the music saved to itunes so its not taking up double the space.

I am having trouble transfering music from windowns media player to itunes. If i delete the music from windows media player itunes cant locate the song.

See Getting iTunes & Windows Media Player to play nicely for tips on sharing the iTunes library with WMP.
tt2

I transfered music from my ipod to a new itunes library (new PC). The music plays in itunes but when I sync my ipod and try to drag songs from the itunes library to the ipod it wont load. It shows a circle with aline through it.

I transfered music from my ipod to a new itunes library (new PC). The music plays in itunes but when I sync my ipod and try to drag songs from the itunes library to the ipod it wont load. It shows a circle with aline through it.

Have you selected manually manage music?

I have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.

have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
How do I get to play all of my music that should be stored either on the computer or in the cloud?

Hi,
Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
If space is not an issue, I suggest that you keep the music on the internal hard drive otherwise you can delete the tracks and play from cloud. In both instances, you should maintain a back up of all your music on a separate hard drive.
Jim

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

My iTunes library no longer matches the music on my iPhone.

My iTunes library no longer matches the music on my iPhone. How can I sync the music and playlists from my phone onto iTunes without iTunes completely wiping all the music on my iPhone? I'm also afraid I'll lose any newer music.

Plug the device into your computer, open iTunes and sync it.
Why would you be afraid you will lose your new music?
Ideally you should be connecting your device to your computer to transfer purchases made on the device to the computer and the iTunes library on a regular basis. Failure to do this puts you at risk of losing those purchases (and the money you spent on them) in the event your device fails, is lost, or stolen.

ITunes moving files outside of the "music" directory.

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