ITunes quits when I see the "terms of service changes" screen
I recently added two music files to my cart at the iTunes music store. When I tried to purchase them, I clicked on "Buy Now" at the cart screen. After a few seconds, iTunes presented me with a screen which detailed new changes in the terms of service. I have never been able to fully read through this information, however, because iTunes quits less than three seconds after I see this "changes" screen. I cannot go further; I cannot purchase music. Switching to One-Click payments is not effective--I still have to see the screen to go further, and then the program quits. I have the most recent version of iTunes. I have completed all my software updates.
I have seen a few other people on this forum with similar problems, and they apparently have yet to find a solution. The following is the error log information in its entirety. I copied it down when I clicked on the option to send an error report to Apple.
Perhaps a knowledgeable user can decipher this code and tell me what is wrong, so that I can fix it.
Date/Time: 2008-05-17 23:09:31 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: iTunes
Path: /Applications/Media Apps/iTunes Folder/iTunes.app/Contents/MacOS/iTunes
Version: 7.6.2 (7.6.2)
PID: 375
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0x00000000 0 + 0
1 com.apple.iTunes 0x0033c0d8 0x1000 + 0x33b0d8
2 com.apple.iTunes 0x003b6fd4 0x1000 + 0x3b5fd4
3 com.apple.iTunes 0x0038e32c 0x1000 + 0x38d32c
4 com.apple.iTunes 0x0038a78c 0x1000 + 0x38978c
5 com.apple.HIToolbox 0x92882e50 DispatchEventToHandlers + 0x150
6 com.apple.HIToolbox 0x928830c4 SendEventToEventTargetInternal + 0x174
7 com.apple.HIToolbox 0x92887544 SendEventToEventTargetWithOptions + 0x28
8 com.apple.HIToolbox 0x929d6e54 Accessible::SendEvent(OpaqueEventRef*, bool) const + 0x6c
9 com.apple.HIToolbox 0x929d6378 Accessible::GetNamedAttributeData(__CFString const*, void const*, void const**, unsigned char*) + 0xa8
10 com.apple.HIToolbox 0x929d5960 CarbonCopyAttributeValueCallback(__CFData const*, unsigned long, __CFString const*, void const**, void*) + 0x88
11 com.apple.HIServices 0x908f1af4 _AXXMIGCopyAttributeValue + 0xfc
12 com.apple.HIServices 0x908f4f90 _XCopyAttributeValue + 0x8c
13 com.apple.HIServices 0x908e4c80 AccessibilityClientDefs_server + 0xa8
14 com.apple.HIServices 0x90900edc axServerMessageHandler + 0x18
15 com.apple.CoreFoundation 0x901dde4c __CFMachPortPerform + 0xe0
16 com.apple.CoreFoundation 0x901da57c __CFRunLoopDoSource1 + 0xc8
17 com.apple.CoreFoundation 0x901c2448 __CFRunLoopRun + 0x540
18 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
19 com.apple.HIToolbox 0x92886e10 RunCurrentEventLoopInMode + 0xac
20 com.apple.HIToolbox 0x92889eb0 GetNextEventMatchingMask + 0x1a0
21 com.apple.HIToolbox 0x9289d988 WNEInternal + 0xa0
22 com.apple.HIToolbox 0x928ae6a0 WaitNextEvent + 0x4c
23 com.apple.iTunes 0x001bf318 0x1000 + 0x1be318
24 com.apple.iTunes 0x0026c608 0x1000 + 0x26b608
25 com.apple.iTunes 0x0026cd28 0x1000 + 0x26bd28
26 com.apple.iTunes 0x000354d0 0x1000 + 0x344d0
27 com.apple.iTunes 0x0026c0d8 0x1000 + 0x26b0d8
28 com.apple.iTunes 0x0000254c 0x1000 + 0x154c
29 com.apple.iTunes 0x00002250 0x1000 + 0x1250
Thread 1:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.unsanity.ape 0xc0002afc _apeinternal + 0xce4
3 com.unsanity.ape 0xc0001910 _apeagent + 0x40
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 2:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.audio.CoreAudio 0x9913a4b8 HALRunLoop::OwnThread(void*) + 0x104
5 com.apple.audio.CoreAudio 0x9913a2ec CAPThread::Entry(CAPThread*) + 0x30
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x900171f8 semaphorewait_signaltrap + 0x8
1 libSystem.B.dylib 0x9000e9dc pthread_condwait + 0x270
2 com.apple.iTunes 0x00251c98 0x1000 + 0x250c98
3 com.apple.iTunes 0x0034006c 0x1000 + 0x33f06c
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x9000b42c select + 0xc
1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 5:
0 libSystem.B.dylib 0x90043bcc accept + 0xc
1 com.apple.iTunes 0x00281490 0x1000 + 0x280490
2 com.apple.iTunes 0x002da330 0x1000 + 0x2d9330
3 com.apple.iTunes 0x002da3c8 0x1000 + 0x2d93c8
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 6:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x9022ffac CFRunLoopRun + 0x34
5 com.apple.iTunes 0x00237fe0 0x1000 + 0x236fe0
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
PPC Thread State:
srr0: 0x00000000 srr1: 0x4000f030 vrsave: 0x00000000
cr: 0x24822448 xer: 0x20000004 lr: 0x0033bb74 ctr: 0x00000000
r0: 0x0033bb74 r1: 0xbfffc910 r2: 0x8fe507cc r3: 0x06c51060
r4: 0xbfffc94c r5: 0x06c51060 r6: 0x00000000 r7: 0x00000000
r8: 0xbfffc948 r9: 0x00000000 r10: 0x00000000 r11: 0x8fe45a18
r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000002 r21: 0x00000000 r22: 0x01468830 r23: 0x06c50150
r24: 0xbfffcd10 r25: 0xffffd96e r26: 0xbfffca28 r27: 0x06c29650
r28: 0xbfffcb88 r29: 0x0101f10c r30: 0x06c85f10 r31: 0x06c51060
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0x99201000 - 0x9a011fff com.apple.QuickTimeComponents.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9a186000 - 0x9a248fff com.apple.audio.units.Components 1.3.4 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0xc0000000 - 0xc000ffff com.unsanity.ape 1.5.1 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
Yoono. I uninstalled Yoono and the problem went away. However, it does seem like a nice application since it brings all your social networks together in a column on the left side of the screen that are active while you can be doing something else like searching the web or reading your e-mail. When I'm in e-mail however, I want a fuller screen and when I try to collapse the Yoono column, I get that warning message and it won't allow me to.
Similar Messages
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when i go to photo stream on my apple tv it says the terms of service have changed. it wont let me view the photos. please help. where do i go to update the terms of service?
I haven't seen that screen on my Apple TV's, however I think I may have seen something similar either at iCloud.com or in iPhoto but I don't recall too well, they may be places you might want to try.
Have you updated your Apple TV to v 5.0, have you tried restarting it. -
when i turn on my ipad and go to settings then to icloud the ipad says account not verified. what does this mean? how can i fix it? it keeps looking and looking yet does find my account.
Welcome to the Apple Community.
Put in a request for another verification e-mail to be sent to you.
Start here, change your country if necessary and go to manage your account.
Also check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether. You may also wish to contact your mail provider to see if their spam filters are removing the email before it gets to you. -
No matter how many times I start itunes on my pc I have to agree to the terms of service again and when it does open my settings have all been changed. Why is it doing this and how can I stop it? Reinstalling/repairing does not fix it.
McAfee AntiVirus by any chance? See the thread Why does iTunes delete my itunesprefs.xml?
Or it could be an issue with the SC Info folder. See TS1277 - iTunes: Missing folder or incorrect permissions may prevent authorization for details.
Or a repair install of iTunes from the Programs and Features control panel might fix the problem.
tt2 -
Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
What is going on with itunes update? I keep getting the message that updates are available for itunes, safari and icloud, but when I accept the terms and conditions and the install 3 items message, it keeps going back to telling me there are 3 updates available and have to accept terms and conditions again without it ever installing!! I am using a PC with windows vista. Have not had this problem till December when I got an ipad and had icloud installed, don't know if there is a connection.
I can't offer any help but it soulds like Apple goofed with the latest update. Many of us have the same problem. I may wait a week or so to see if Apple responds.
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I cannot access iTunes on my iPad. When I click the iTunes button, it shows terms and conditions and when I click the terms and conditions link, it takes me to the Internet and that is it. Kindly help.
If you are just seeing the Terms and Conditions link in the Downloads tab then that just means that there aren't any downloads waiting. If you want to browser the store then can are you not able to tap on the other tabs at the bottom of the app ?
If you are looking for your downloaded and synced content then they won't be in the iTunes app (that is just the store) - your music, audiobooks and audio podcasts will be in the Music app and your films and tv shows in the Videos app. -
I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.
Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards. -
how do I get ITunes back when I get the error message :
The application "ITunes" unexpectedly quit while trying to restore it's windows. Do you want to restore it's windows?
I already tried reloading ITunes and it still doesn't startup.You didn't mention but are you still running a version of iPhoto older than iPhoto 11?
If yes, then go to the App Store and purchase the iP 11 app and install it. Back up your photo library first.
Once iP 11 is installed and has imported all your photos do a restart of the Mac.
This should resolve most issues with iTunes 10.6 and you should be able to run iTunes and sync up your iOS devices. -
On version 10.5 and was trying to move my itunes music to a larger drive. I had issues and moved it all back to the original drive. Now I see all the music in itunes but when I "explore" the drive many subfolders for my individual albums are missing. Help
really??
Yes, really, I'm sorry to say.
is there anything i can do about it??maybe create another account?
Sorry, but there is nothing you can do about it. There's no place where you could create "another account" that would give you any greater access to media. The content owners do not allow cross-border sales, so you cannot open an account in another country's iTunes Store. So until such time as Apple is able to obtain the necessary licensing and decides that it's practical to open an iTunes Store on your country, I'm afraid that you will not be able to purchase music, videos, or movies from an iTunes Store.
There is only one possibility for you: if what you're looking for are only podcasts, you may be able to find the podcast you want directly from a web site. Apple doesn't host the podcasts, they only link to them, so the podcast you want may be available from another source. You'll have to do a web search and see if the podcast turns up.
Message was edited by: Dave Sawyer -
iTunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas? Thanks.
Hold down the option key while starting iTunes and make an new library. Will it open then? If so, you have a bad library. With the new library import the library.xml version of the file in your iTunes folder. This will make it 90% like before (some metadata are not identical, but I don't know which ones).
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451 -
I recently changed my PC and I transferred my iTunes music library to an external disc. Now, when I open iTunes I can only see the music I've downloaded, but not the rest of my music. What do I need to do?
PDMex wrote:
I recently changed my PC and I transferred my iTunes music library to an external disc.
Did you transfer the entire /Music/iTunes/ folder?
Or did you only transfer /Muisic/iTunes/iTunes media? folder? -
I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."
Hi bondercin,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
Restart and / or reset your device
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Check your settings for Safari -- enable cookies and turn off private browsing
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Also, sign out of your iTunes Store account and sign back in:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
This article provides additional troubleshooting steps for connecting to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy -
when I see the usage on my iPod touch 4 they have categories for how much space is being used where. What does the "other" category contain? Like what could I delete on my iPod to get rid of the "other" category?
What is the Other on my iPhone and How to Remove It
An "other" larger than about 1 1/2 GB usually indicates that the "other" includes corrupted files.
First try:
"First you go settings/general/usage/music/then left swipe over music and press delete and you would think it deletes your music but it doesn't instead it deletes your other but make sure your ipod is connected to a computer while doing this"
as recommended by:
How do I get rid of "other" storage: Apple Support Communities
Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software -
my new iphone 5 is frozen, with the cord to computer symbol on the screen after failing to finish updating to ios 7. iTunes no longer sees the phone. I've tried rebooting the computer, rebooting the iPhone, but iTunes still doesn't see the iPhone.
If your computer doesn't see the phone when you plug it in, you may have to take it to an Apple Store.
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