Jabber 9.2.4 Ring-No-Answer Timer Issue

Can anyone advise what config or timers I need to adjust to solve an issue with Jabber for Windows 9.2.4 in desk-phone control mode when dialing unanswered PSTN phones.
The scenario is: Call external number from Jabber client but external number keeps ringing with no answer. All IP phones (6941s) are SIP-based (not SCCP) and calls are via SIP trunk to Cisco 2921 voice gateway with ISDN PRI to PSTN.
The problem is: After ringing for a certain amount of time (approx 2 mins) the Jabber conversation window closes as though the call has ended and the caller hears a constant disconect tone but they cannot end the call via Jabber (as it no longer appears) and the user has to end the call via the handset using Cancel softkey. This does not appear to be a problem for internal calls by the way.
Is there any way to synchonise the Jabber client and IP phone timers (or gateway timers) so that both disconnect after max ring time and the caller does not hear the tone?
This is very confusing for the users at the site where I have just deployed UCM 9.1 and Jabber as they are using headsets and the disconnect tone is quite loud and very annoying.
Rob

Hi,
I'm experiencing the same issue on our CUCM 9.1.2.10000-28 & CUP&IM 9.1.1.30000-3: I have a Jabber for Windows client v9.7 that should only show 1 hardware phone, but it shows 2 entries. I checked the above and still we have 2 entries (also after clearing the Jabber cache). Also I tried another Jabber for Windows version (v9.6), but it always pulls 2 hardware phones in it's config.
Have you managed to get this solved? We use Cisco 8945 phones where end users log on via Extension Mobility. I noticed in Dependancy Records that we have an entrie in Extension Mobility Dyncamic, which shouldn't be the case because no end user is logged on, but it shows it in Dependancy Records... A bug?? And when the end user logs on an IP Phone, then we have twice Extension Mobility Dynamic entries... Not good since only 1 device is in use via Extension Mobility (multiple logins are disabled via parameter).
Greets,
David
Greets,
David

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