Java.lang.NullPointerException in 'Examine Account index' Tab

Question

When I open a ressource in the Examine Account index Tab I get the error message 'java.lang.NullPointerException' within a message window.
Is there a Bug withing IDM?

Answer 1

There is, It may or may not apply to your case.
Bug#4252: Recon confused by account names only differing in case.
description
On resources where account names are case-sensitive, it is possible to have two accounts which are identical except for case differences. When this happens recon will effectively not see the instances beyond the first of the matching accounts.
/description
There must be other ways for the index to get messed up, I am seeing the same error and we're using a numeric value as our account name so this can't be it. You are supposed to be able to delete the account index and it will be recreated at your next FULL reconcile. I haven't tried this yet so your mileage may vary but it looks relitavely safe.
I got this recomendation in a response to my ticket for the same problem I hate to pass on a solution I haven't had the opportunity to try yet (we use password sync so I can't afford to have my accounts unliked during the week.)
3.3 My best guess is that there's a problem with one of the account
index records. I would suggest:
3.3.1 Save the current account index (lh console; export Account.xml
Account)
Note 1: I wouldn't suggest the "-v" ... there are almost certainly a
huge number of accounts and this will only slow down the execution
Note 2: This could produce 1-2 G of data (or more, depending on how
many account objects)
Note 3: This export could take a LONG TIME ... depending on size.
This can be done while IdM is running.
Note 4: This export isn't strictly necessary, deleting the account
index is a safe operation ... meaning recon will rebuild it as
necessary
3.3.2 Run a full reconciliation to rebuild the account index