JDBC connection error in Crystal Reporting through ESRI Dekho product

Wow, I am so far out of my depth here I am not even sure I am in the correct forum. I have recently started using the GIS software ESRI product Dekho (a web based browser basically) and the reporting tool is Crystal Reports. The JDBC connection required for me to connect to data held in a corporate oracle db is failing with a driver error and I don't know how to troubleshoot it. ESRI support seem to think it's a Crystal Reports issue. If anyone has any idea what I am talking about please respond, including pointing me to a forum which might assist, if this one is not where I should be asking such a question. Thanks in advance.

Simon here from Esri Australia, I work in the support team for the Dekho product, that this client was having problems with.
We established that our Dekho product was passing the relevant information over to Crystal and that Crystal was having issues connecting to a database due to an issue with Crystal not having the correct JBDC drivers installed.
= Therefore we concluded that the client should get in touch with you to resolve these JDBC driver issues.
The error in the report is:
['Failed to open the connection, Details:JDBC driver not found"|http://i7.photobucket.com/albums/y254/jak-c/Outlook1.jpg]
We believe that the issue is specifically a Crystal Reports issue on connecting to an Oracle database.
If we take Dekho out of the equation, the issue is still apparent.
We did some testing on Oracle XE and were able to get it to communicate with Crystal Reports ok.
We had to make the following change:
1. copied the database drivers from:
C:\oraclexe\app\oracle\product\10.2.0\server\jdbc\lib
to
C:\Program Files (x86)\Business Objects\Common\4.0\java\lib\external\
2. Edit "C:\Program Files (x86)\Business Objects\Common\4.0\java\lib" to include the above JAR file into the classpath tag.
We touch on this in [our own web-help|http://www.dekho.com.au/help/31/default.htm?turl=Documents%2Fconfigurecrystalreports.htm], although this is more specific to SQL Server.
The client had problems setting up this Crystal Reports to Oracle link, due to drivers missing.
Can you generate a support ticket for this client and assist her with getting CR drivers working with her version of Oracle?
As a sidenote - Esri Australia is a distributor for Esri, and not sure if the OEM extends to us?
We would like to get a better relationship with you on how to deal with Crystal related issues with our own product.
For issues like the above, we would like to come up with a more efficient means for our clients to get resolutions to their issues, and if the issue stems to outside our product - a good process for our support team to log a ticket on behalf of our client and pass all the relevant info across, so that a solution can be resolved quickly.
- Do you have a contact in Australia that we could talk to about this?
Let me know if you need the clients contact details - I believe this is still an issue for her.

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Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
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We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
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<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

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Refer the below error message.
Xception E NSF NSFZ1100 20100608 145511565 GPRAB0 : GPRZ10 GUEC0001 [1] AbstractService Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
Xception E NSF NSFZ1100 20100608 145511972 GPRAB0 : GPRZ10 GUEC0001 [1] AbstractService at System.Windows.Forms.MessageBox.ShowCore(IWin32Window owner, String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon, MessageBoxDefaultButton defaultButton, MessageBoxOptions options, Boolean showHelp)
at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon)
at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e, Boolean suppressMessage)
at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e)
at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPageNumber()
at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPage()
at CrystalDecisions.Windows.Forms.DocumentControl.ShowLastPage()
at CrystalDecisions.Windows.Forms.PageView.ShowLastPage()
at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.TotalPageCount(ReportDocument Rpt)
at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.Print(BaseReport RptDefinition)
at Biz.Nissan.Cats.CORE.REPORT.MCTLIST260Print.Print(IFData ifData)
at Biz.Nissan.W3.CATS.BC.Service.DistributeService.ExecuteMpp()
How we get the actual error from crystal report?
Thanks in Advance

Same as
crystal report unexpected error in Web service (IIS)
Closing this thread.
Ludek

How to use a connection ODBC in crystal reports viewer?

Hi Guys!
I need to know if for update a report in crystal reports viewer, is necessary, have a connection SAP Business Objects Business Intelligence. How to use a connection ODBC in crystal reports viewer?

Hi Guys!
I need to know if for update a report in crystal reports viewer, is necessary, have a connection SAP Business Objects Business Intelligence. How to use a connection ODBC in crystal reports viewer?

ADF: Gracefully handling JDBC connection errors? Part II

Hi gang
I while back I posted a forum post to find a solution to "display a specific web page when the JDBC connection drops out on our ADF application, specifically the following error: oracle.jbo.DMLException: JBO-26061: Error while opening JDBC connection"
...you can see the original post here:
Re: ADF: Gracefully handling JDBC connection errors?
For the life of me I can't get this to work now. It appears I can't redirect to another page during the call to reportException. I've had a play with different methods of redirecting, as seen in the following code sample:
public class ErrorHandlerImpl extends DCErrorHandlerImpl {
public ErrorHandlerImpl() {
    super(true);
@Override
public void reportException(DCBindingContainer dCBindingContainer, Exception exception) {
//    try {
      String message = exception.getMessage();
      if (message.indexOf("JBO-26061") >= 0) {
        // Method 1
        FacesContext fc = FacesContext.getCurrentInstance();
        UIViewRoot viewRoot =
        fc.getApplication().getViewHandler().createView(fc, "faces/errorPage.jspx");
        fc.setViewRoot(viewRoot);
        fc.renderResponse();
        // Method 2
        // FacesContext fc = FacesContext.getCurrentInstance();
        // fc.getApplication().getNavigationHandler().handleNavigation(fc, null, "goError");
        // fc.responseComplete();
        // Method 3 - required IOExcepition handler
        // FacesContext.getCurrentInstance().getExternalContext().redirect("faces/errorPage.jspx");
      } else
          super.reportException(dCBindingContainer, exception);
//    } catch (IOException e) {
}... with no success.
Has anyobody any other solutions or advice on getting this to work?
Your help appreciated.
Thanks & regads,
CM.
PS. JDev 11gR1 ADF BC + ADF Faces RC

Hi Frank
Yep, I' tried redirect, that was method 3 (you can see all 3 methods I've attempted, last 2 are commented out).
With the declarative ADFc exception handler, problem is it's a catch all, not specifically for JBO-26061. Can you think of a way I can tailor fit it for JBO-26061 with a custom message "Database down"?
In addition the exception handler is not consistently called. As example, if you're moving between pages rather than operating on 1 page, the standard af:messages error dialog is shown if the db connection has been dropped, rather than navigating to the exception handler page. As such it seems the DCErrorHandlerImpl.reportExceptions is the better chokepoint to work from.
Cheers,
CM.

JDBC connection error in Crystal Reporting through ESRI Dekho product

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