JQuery not working in IE

I am not so sure this is an IE problem, as I cannot replicate it, but that's the browser the user has so we'll start there.   I have a page that uses jQuery to load a series of 11 images of a Lake Michigan webcam and rotates them with the latest weather data displayed right below it.  The image display used to use a java applet, but I changed it a few weeks ago and haven't had any complaints although I know that it gets thousands of views a day.
A couple days ago this lady emails me that she no longer can view the page like she used to, but sees 11 images all lined up and the weather data at the bottom.  I'm thinking it's a javascript problem because if I turn off javascript, I get the same thing.  I send her a link on how to turn on javascript in IE but she says it is turned on and also that she's not seeing the <noscript> message for people who have it turned off.  She seems like a sweet lady and I'd really like to help her but I'm stumped as to what to try next.  I've asked her what version of IE she's using, but haven't heard back yet. I'm not sure if it's really old and that's the problem or if there's something else I'm overlooking.
Any ideas?
Thanks.

The lady just wrote me that she's using IE 6 but also has the same thing with Firefox and is also having it at the public library.  I have tried it in FF, IE, Safari & Chrome and only get it when javascript is turned off.  So now I'm really wondering what's going on?

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    I usually give an element an ID and use that in my link as in
    <a href="#mySpot">Go to my spot</a>
    <div id="mySpot">
    </div>

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