KEY PRESS ISSUES

I own a Pre Plus on Verizon. I have read the numerous posts describing issues with keyboard key press difficulties. What I haven't seen, is any resolution to the problem. Personally, The keyboard size is OK. The unreliable key press issues are driving me nuts. The worst key on my Pre+ is the "e" key and some others, mostly on the top row of keys. I first press, nothing, press again, maybe nothing or multiple entries of "e", The "y" is second worst. Same issues. Is ANYBODY doing anything to resolve this problem?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

The last software update 1.4.11 addressed this issue on the Verizon Palm Pre Plus. If you are on earlier software version you need to update your device to the latest SW version. If you are on the latest SW version you may have a hardware problem with the device. You should go to Device Info from your launcher, tap the drop-down menu, choose Tests, then Interactive Tests, then test your keypad for problems. If this test fails then you should get a replacement device from Verizon.

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