Keyboard Bluetooth Update Problem

My aluminum bluetooth Apple keyboard has worked flawlessly until tonight when I installed the keyboard update, now it acts like the old white ones: keys stick and repeat until I disconnect bluetooth, disconnecting spontaneously, etc.
Has anyone else had this happen? IS there a way to down grade?

Hello L:
What did you install? I have not had any KB updates for a long time.
IS there a way to down grade?
If the update was to firmware, no.
Barry

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Aluminum Keyboard Apple Update Problems

I Have 2 dysfunctional keyboards. After I fully upgrade my mac mini to 10.6.8 latest upgrade and firmware 1.1 on USB keyboards. I have issues.
1) keyboard number one has non working keys when pressing shift on letter w. shift sporadically works on certain keys and stops other times.
2) Keyboard Number two, Has repeating key on the number " s "looks like this (sssssssss) non stop on boot. and starts on and of during computer usage until pressing any key on the computer.
Is there way to downgrade the Apple Firmware? has anyone successfully fixed this problem?

Hello:
Anything is possible, but I doubt the firmware is the issue (unless it somehow unmasked an existing condition).
I had a problem similar to the one you describe on #2 (repeating keys). Apple replaced it (it was under warranty and they indicated it was faulty).
In any event, there are a couple of generic things you might try - they may help and will not hurt anything:
1. Reset the PRAM.
2. Reset the SMC.
3. Trash a preference file (com.apple.bluetooth.plist) and restart.
Barry
P.S. There is no way (that I am aware of) to "unring (delete) the bell" on a firmware update.

Bluetooth keyboard and mouse problems

Dear friends,
I think something is wrong with my bluetooth devices... They work perfecly well for a period of time (maybe 1 hour, maybe 2 minutes) and after this period they stop working well. They are not disconnected, they keep working, but they are super lagish, e.g. the mouse cannot be controlled, the keyboard have super latency or it keeps repeating a button i selected.
When this occurs I turn off bluetooth from my status bar, and turn it again on right away. That solves the problem for again a period of time. This issue was first introduced to me after I installed Lion on my mac. After this and some other problems I experienced in Lion, I decided to switch back to snow leopard again. The thing is that the problem persisted...
Any suggestions ???
Thanks

OK. New input...
Updated again to Lion. As soon as I updated the problem began again. Once again I deleted the com.apple.bluetooth file and reset both pram and smc.
For two days my bluetooth devices were working perfectly fine. None issues.
Today, I was in a hurry and put my mac on sleep by closing the lid. As soon as I opened the lid again
the problem unveiled again.
What on earth is happening ?? It cannot be a keyboard or mouse problem, can it ??
Little help, please... It seems managable, but performing a smc and pram reset every couple days doen't
seem right...
Regards

Intel iMac; upgraded adobe flash; bluetooth keyboard no longer pairs but magic mouse still OK. With Bluetooth switched on the screen splits into 4 areas and open windows seperate and shrink. Switch off Bluetooth and problem disappears and iMac works OK

Intel iMac; upgraded adobe flash; bluetooth keyboard no longer pairs but magic mouse still OK. With Bluetooth switched on the screen splits into 4 areas and open windows seperate and shrink. Switch off Bluetooth and problem disappears and iMac works OK with plug-in keyboard and mouse

Hi, Derek -
...the screen splits into 4 areas and open windows seperate and shrink.
Sounds like Spaces is being activated somehow. With the wired keyboard and mouse in use, select the Exposé & Spaces control pane in System Preferences, click the choice in that pane for Spaces. See what the settings are. There are some activation settings in that pane - by default, F8 activates it.
It could be that the bluetooth keyboard has some stuck keys and is activating Spaces; or that the activation command has somehow been reset to something that the bluetooth mouse, or bluetooth itself, is triggering.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

Mac Mini Bluetooth hardware problems ?

I own a Mac Mini Intel Core 2 Duo 1Gb bought last October, an Apple wireless keyboard and an Apple wireless mouse, both I formerly use without any problems with my old Powerbook G4. By now, I used them with my Mac Mini it worked perfectly fine. But since two or three weeks, I’ve got big Bluetooth connection problem. Randomly, after one or two hours of use, both keyboard and mouse loose connection and the Bluetooth symbol change itself into a strange one. I had a look on your site to learn the meaning of it and the symbol is see which is a Bluetooth symbol with a horizontal zebra means that no Bluetooth hardware can be found! Does my Mac Mini built-in Bluetooth card have problems?
Since I haven’t got any wired USB keyboard or mouse I have to reboot my Mac Mini quite roughly. Sometimes one reboot is enough to make the Bluetooth of Mac Mini to work again, sometimes not and I have to wait a little bit more (more than ten minutes). I can see it works again as the Bluetooth symbol is the right one again (the one with the dots).
It is very annoying. And I am a bit sad to have such problems with Apple stuff. Is there something I could do to avoid such a waste of time? Or shall I call Apple Care for fear it should be a hardware problem.
Of course, I use brand new batteries for both of them.
Message was edited by: Christophe Canus

***
My mini is doing it as well. Just started doing 2-3 weeks ago. Logitech Denovo or Apple Bluetooth. Doesn't matter which. Loses it in about an hour or so. Al Keyboards and mice were purchased at about the same time as the core 2 duo mini, ~ last October.
Must power cycle the machine to get it back and it must be paired again. Very annoying. Can't remember if it coincides with an Apple update.
This mini has had the superdrive replaced twice, once within 6 weeks of purchase. Ever since Leopard, it's been close to the best media head. now this...
Sigh.
(What makes it not the best? Frontrow doesn't sort titles correctly [1, 10, 2, 3 - wrong!], doesn't force mount aliases in the movies directory, doesn't put out 1080p without hacking. And I'd so love eyeTV integration with Frontrow. It'd be perfect then.)

Windows 7 and Wireless Mighty Mouse, Wireless Keyboard and sound problem

Hi,
I just installed Windows 7 x64 Ultimate on my iMac 24" white ( OS X Leopard 10.5 ). Surprisingly, it installed without any problems. The only problems I have now are the Wireless Mighty Mouse and the Wireless Keyboard ( alu ).
After I installed Windows I inserted the Leopard Instal DVD and installed Boot Camp. I got a message right away saying that: "This program has known compatibility issues...". I clicked Run program and continued. Soon I got the same warning, but this time not for Boot Camp, but Intel Chipset Device Software. I clicked Run program yet again and it continued installing. Then I got a different warning: "Service KeyAgent' failed to start. Verify that you have sufficient privileges to start system services." I clicked Ignore and installation continued. I got another "Service Mac HAL' failed to start. Verify that you have sufficient privileges to start system services." warning, clicked Ignore again and after that it finished soon and I restarted the computer.
When I came back into Windows there was no Apple folder anywhere or any sign that I have just installed Boot Camp ( should there be? )
I installed Boot Camp Update 2.1 for Windows XP ( because Vista x64 version wouldn't start ) and basically I got the same warnings I did when I installed Boot Camp from the Leopard DVD ( described above ). I also tried to instal Boot Camp Update 2.2 for Windows, but it didn't start. I also downloaded Bluetooth Update 1.0, but all I got was a message saying: "This update is not intended for this computer and will not be installed.".
There is also no sound.
This is basically it, I really hope some of you who run Windows 7 with wireless keyboards and mice can help me, because I desperately need this to work ( I use a Windows only program for school ).
PS. I have a 2007 iMac 24" white and while it is not on the we're-not-supporting-that list for the infamous Windows 7 Boot Camp update, all other iMacs from its generation are. Any ideas?

Found a solution for the "Boot Camp x64 is unsupported on this computer model" message. Here is the link: http://www.techulous.com/hardware/how-to-apple-boot-camp-64-bit-for-windows-7-on -unsupported-macs.html
Everything works ( for ) now. Yay!

How can I uninstall the last Bluetooth Update

Hi,
Is there a way to uninstall the last Bluetooth Update dated June 19th version 2.1.6f8? Since I applied this update I have difficulties putting my computer to sleep. When I select the Sleep command the computer goes to sleep but then wakes immediately. The option "Allow Bluetooth devices to wake this computer" isn't checked. Before this update, I never had that problem which started minutes after applying this update.
I use both Apple wireless mouse and keyboard.
I wish I could revert to the previous version of the Bluetooth drivers because shutting down the computer instead of using the Sleep option isn't fun.
Am I the only one to have this problem?
Thank you

Kazon wrote:
To me there is no doubt that my problem is related to that BT Firmware update because I had never experienced that problem before (for months) and I've changed nothing except that update.
You should reserve a little doubt about the cause because your reasoning is an example of the Post Hoc Fallacy. (That doesn't mean it is the wrong conclusion, just that 'after this' alone isn't enough to be certain that 'because of this' is true.)
For example, a preexisting abnormal condition in your system that the update reveals could be the cause. This possibility must be considered if (as it seems to be true) others are not having any similar problem after the update or had the same problem before applying it.
Your plan to unpair your BT devices & to turn off the BT hardware is a good troubleshooting step, but it will not necessarily eliminate causes not directly related to the update because other problems that evidence themselves only when BT is active could cause the immediate wake issue. For example, some part of the BT hardware itself could be defective, causing it to be incompatible with the update.
I also have to point out that if you have applied any OS software updates in the last several months, then it isn't true that you have changed nothing, & you must also consider them & any effects they might have on a preexisting condition as possible causes, even if the effects have not manifested themselves until now.
In short, if everything wasn't in perfect shape before the firmware update, 'after this' isn't solid enough evidence to conclude that 'because of this' is true.

Downgrade from Leopard to Tiger after Built-In Keyboard Firmware Update?

Can I downgrade from Leopard to Tiger after having applied the Built-In Keyboard Firmware Update 1.0? This firmware update requires OS 10.5.2 or higher to be installed. Now that it is installed can I downgrade back to Tiger (10.4.11)?
I have a MacBook Pro 17 (late 2006). It ran perfect except for the occasional ignored first key press problem that these MacBook's have. In late December I upgraded to Leopard (10.5.6) and installed the Built-In Keyboard Firmware Update 1.0 that is suppose to fix the ignored first key press problem. Ever since then I have had constant keyboard & trackpad failures. When the built-in keyboard fails, thankfully I can still use an external USB or Bluetooth keyboard & mouse. I've tried everything. I've reinstalled Leopard four separate times, reset PRAM, reset SMU, repair permissions, pressure on the keyboard cable under the battery (even though I don't think this version of the MacBook has that problem). Nothing restored my internal keyboard and trackpad. During this process I tried to re-install the Built-In Keyboard Firmware Update using the original package file that I had downloaded, however I was given a message that the keyboard didn't need to be update because it already has the updated functionality and the installer package would then quit. Then I remembered that the original firmware update actually installed a Keyboard Firmware Update application in my Utilities Folder. When I ran the Firmware Update application in the Utilities Folder it instantly fixed my keyboard problem! Unfortunately the keyboard fix is not stable. It fails 2 to 3 time a week. Running the Keyboard Firmware Update application fixes the problem every single time, but this renders my MacBook useless as a portable (I have to have an external keyboard/mouse to run the Firmware application). I have, incidentally, tried all the other suggestions in the many keyboard threads in this forum (putting the computer to sleep, restarts, shut downs, PRAM & SMU resets, repairing permissions, running other applications, etc.), and nothing works except reinstalling the Keyboard Firmware Update using the application in the Utilities Folder. At this point I just want to downgrade to Tiger and go back to the way it was. I'll happily take the ignored first key press problem over a completely dead keyboard.
Please help.

Hi,
I was just wondering how you were able to get the macbook to accept the update? I had to take mine to apple store and get entire keyboard and trackpad replaced in my macbook. They then told me to ignore the update cause they did not have any other keyboards to replace if it happened again.

MacBook Keys not working even after KeyBoard Firmware update

My friend's sister bought me a MacBook from the US last October. Fortunately, Apple announced the release of Leopard also on the same month and I got a free upgrade to leopard. I installed leopard about 3 months back. My keyboard was working fine when I had Tiger installed. After I installed Leopard, I remember installing a Keyboard firmware update once through the Software Update.
About two three weeks back, my MacBook started acting wierd. Some keys were not working (mostly 't', 'q', left shift, left command, zero which is not working even now. I couldn't close the last bracket because the key is not working. I am a php programmer and I can't think of living without the closing bracket and zero keys . But most of the keys works on and off.
After seeing on several sites that it is a problem with firmware, I once again downloaded the firware update, but couldn't install it since the installation wizard says that my system doesn't need it.
Can someone plz tell me what to do now? Will reinstalling help?
Thanks in advance.

The problem persists everytime I restart my system or wake it up from sleep. But each time different keys have problem. I am now downloading update 10.5.4. Can someone plz help me?

Having bluetooth connection problem after using Yosemite for a week

After installing and using Yosemite for a week, I experienced bluetooth connection problems with my magic mouse and headphone, my model is macbook pro retina early 2013, hope to fix this soon

Hello there Oranger84,
If I understand correctly you are having some sort of Bluetooth issue between your computer and Magic Mouse and Headphones after installing Yosemite. Depending on the particular symptoms you are seeing, I would recommend the following article to help you get that resolved:
Troubleshooting wireless mouse and keyboard issues
Thank you for using Apple Support Communities.
All the best,
Sterling

9780 and Playbook bluetooth connection problem

I have never experienced bluetooth connecting problems between my 9780 and Playbook 64 previously ... but for last few days I cannot connect them. I have deleted both devices and re-paired successfully. I have turned both fully off (removed 9780 battery) and still no connection.
I have tested both devices by successfully connecting each of them to other bluetooth devices. They just will not connect to each other for some reason.
The only change was the recent Playbook Software update.
I use the Bridge and Tethering all the time and so need Bluetooth to be working ... thanks for any assistance.
Solved!
Go to Solution.

maybe you can uninstall then reinstall the Bridge app on your 9780.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Built-In Keyboard Firmware Update 1.0 fails with error 23:3 on MacBook 2,1

I attempted to install "Built-In Keyboard Firmware Update 1.0" on two laptops tonight.
Macbook Pro 3,1:
Hadn't experienced the issue that the firmware would resolve. Installed the update anyway, successfully, and continued to have no problems since.
Macbook 2,1:
Hadn't experienced the issue that the firmware would resolve. Tried to install the update, but it failed with error "23:3". After the failure, the keyboard was non-responsive for about 30-60 seconds, during which time I assume it restored/re"booted" itself. Keyboard function was restored automatically after this time, though there was no indication that it would return, and I had to suffer a minor sweat. Still, I didn't learn I power cycled the system and tried again, but the update never installed successfully.
Lessons learned -
If it ain't broken...
That said, Apple seems to have designed their hardware well enough to be able to recover from a failed firmware update. In this case, you just have to pray a little until the keyboard responds again.
Apple: be so kind, let us know what 23:3 means, and if needed, update the Firmware Updater.
//

Hi,
I was just wondering how you were able to get the macbook to accept the update? I had to take mine to apple store and get entire keyboard and trackpad replaced in my macbook. They then told me to ignore the update cause they did not have any other keyboards to replace if it happened again.

Apple Bluetooth Mouse Problems ?

Hi my bluetooth mouse is really playing up, for example when i move the mouse the tracking is really off... i have to keep disconnecting then reconnecting to make it work propley.....
i just repaired the bluetooth connection 6 times to make the mouse work properly.... Has any one had this problem, if so what is the fix ? Also my wifi card has failed i do know the bluetooth card is on top of the wifi card maybe thats casuing the problems?
Also i have purchased a liace usb 3.0 portable harddrive i did read some where that usb3.0 does interfere with bluetooth connections on macbooks i could be wrong ? Thanks

Hi, Colin!
The most closely related Apple KnowledgeBase articles to what you've described that come to mind are:
• Apple Wireless Mouse: How to Install or Replace Batteries
• Apple Wireless Keyboard and Apple Wireless Mouse: How to Check the Battery Level
• Apple Wireless Keyboard and Mouse: Troubleshooting Connection Issues
• Bluetooth: How to Set Up Your Apple Wireless Mouse. [1]
These articles are a good place to start with troubleshooting this problem.
When you're having trouble with your iMac G5, searching the KnowledgeBase can often be a big help. Notice that several categories of resources are available. If you have any difficulty at first adjusting to the search engine (I did), check out the ~new Search Help webpage.
I'll post back a little later with some further comments about what I've observed of my (& other folks') difficulties and solutions with changing batteries and reconnecting, etc.
Please post back to share your progress and to discuss this further.
Hang in there!
Warm regards,
Dean
[1] Please note that having a backup "wired" mouse may be required to resolve Bluetooth connection problems. As the "How to Set Up..." article cited above says:"Use a Wired USB Keyboard and Mouse During Setup
 During the setup process, you'll need to use a USB mouse before the Apple Wireless Mouse can work. Keep a USB mouse connected to the computer until you've completed setting up the Apple Wireless Mouse. After setup is complete, you can disconnect the USB mouse."
In my experience, a "wired" keyboard is only required when there's a connection problem for which using a startup keyboard shortcut is a critical troubleshooting tool. (Some of the startup key combinations for Intel-based Macs are different.)
[1,995 ⊥ 3,365]

How to install keyboard software update

I just bought a numeric keyboard that I cannot yet use because I cannot work out how to download the apple keyboard software. When I attempt to install keyboard software update, an alert appears with the following script: a newer version of this software already exists on this disk.
Where do i find the newer software on my disk?

You don't need to. Turn on the keyboard, turn on bluetooh on your computer, then select "Set up new bluetooth device". That should be it.
BTW, you need to be on 10.6.8 to use the computer. If you are still on 10.6.4, do your software updates.

Keyboard Bluetooth Update Problem

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