Labview gpib timeout when calling cvi dll

Equipment used :
VXI Rack with Slot 0 controller
Labview V5.0.1
Lab Windows V5.0.1
GPIB controlled Power10 I63 PSU
We run an intermediate Labview driver which communicates with a low level CVI driver (dll) to control a PSU.  We recently tried to run the Labview driver on a Slot 0 controller and we get timeout errors when waiting for a response after commanding the PSU to switch off ( "CST OFF" is sent , and the driver waits on "ST OFF" being returned - it never does and times out).  Ni Spy is on when it fails.  In the same driver, a call to return the Instrument ID is carried out happily, with the ID being returned with no errors.
I can run the low level CVI driver with an interactive script and it works fine with no errors.
I can run the Labview driver with NI Spy switched off and it works ok too,  Our customer cannot get it to work even with Ni Spy switched off.  They have the same setup as us.
Any ideas?

The solution I had previously documented only partly worked.  It cleared the timeout error, but I am still experiencing various errors in testing the PSU with Labview (still no problems with running the functions with Labwindows directly).  Also, if NISpy is running I see no errors, which still leads me to believe its a timing problem.  I saw another thread on here from someone with similar problems and I tried all the recomendations in that, but it still did not fix it.  The last recomendation was to re-write the GPIB driver to slow down the message transfer to the instrument! 
A link to the thread with similar problems to mine.....
http://forums.ni.com/ni/board/message?board.id=140&message.id=20031
Message Edited by edinsofty1 on 09-09-2008 07:21 AM
Message Edited by edinsofty1 on 09-09-2008 07:21 AM

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         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
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         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:585)
         at com.evermind.server.ejb.interceptor.joinpoint.EJBJoinPointImpl.invoke(EJBJoinPointImpl.java:35)
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         at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
         at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
         at com.evermind.server.ejb.interceptor.system.JAASInterceptor$1.run(JAASInterceptor.java:31)
         at com.evermind.server.ThreadState.runAs(ThreadState.java:646)
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         at com.evermind.server.ejb.interceptor.system.JAASInterceptor.invoke(JAASInterceptor.java:34)
         at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
         at com.evermind.server.ejb.interceptor.system.TxRequiredInterceptor.invoke(TxRequiredInterceptor.java:50)
         at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
         at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
         at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
         at com.evermind.server.ejb.InvocationContextPool.invoke(InvocationContextPool.java:55)
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         at oracle.j2ee.ws.server.WebServiceProcessor.processRequest(WebServiceProcessor.java:114)
         at oracle.j2ee.ws.server.WebServiceProcessor.doService(WebServiceProcessor.java:96)
         at oracle.j2ee.ws.server.WebServiceServlet.doPost(WebServiceServlet.java:177)
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         at oracle.security.jazn.oc4j.JAZNFilter$1.run(JAZNFilter.java:396)
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         at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:302)
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         at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:112)
         at oracle.j2ee.ws.client.dii.CallInvokerImpl.directInvoke(CallInvokerImpl.java:726)
         at oracle.j2ee.ws.client.dii.BasicCall.directInvoke(BasicCall.java:743)
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         at com.collaxa.cube.ws.wsif.providers.oc4j.jaxrpc.WSIFOperation_JaxRpc.invokeOperation(WSIFOperation_JaxRpc.java:1714)
         ... 83 more
    <2009-04-21 18:54:25,721> <ERROR> <yeruvp.collaxa.cube.ws> <WSIFInvocationHandler::invoke> Fault happened: exception during SOAP invoke: Timed out; nested exception is:
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    <2009-04-21 18:54:25,752> <DEBUG> <yeruvp.collaxa.cube.engine> AJPRequestHandler-RMICallHandler-61, a4 <invoke> partner OrgCustAdapter_pl, wikey:7990001-BpInv0-BpSeq0.3-3, bpel code line:84, Connection info:oracle_jdbc_driver_T4CConnection_Proxy@17f3851, connection hashCode:25114705, autocommit:false, Transaction info:[Transaction : orabpel : Xid( Global Id 1b.16.00.7d.00.00.00.00.2f.d3.6d.ca.20.01.00.00.17.41.03.00.00.00.00.00, Format Id 1330790740)], jtaTxState:1, CubeInstance:7990001, Process name:testCustomer_BPEL
    Now i am looking to troubleshoot this Timed out issue.
    i, Does this need to increase any configuration file timeout parameter on EBS Adapter or other component ?
    Any suggestions to fix/towards resolution is appreciated.
    Thanks,
    sgaraga

    After increasing sync-time-out and global transaction time out to 1800. Issue is still reported.
    We are not using the jdbc pool.
    Still not sure what we are missing here and running into this:
    WSIFInvocationHandler::invoke> invoke failed
    org.collaxa.thirdparty.apache.wsif.WSIFException: exception during SOAP invoke: Timed out; nested
    exception is:
    javax.xml.rpc.soap.SOAPFaultException: Timed out
    In addition:
    ========
    Tested calling this PL/SQL API (exactly the same API CALLED in BPEL) in TOAD and this ran for 20 mts in DB.
    With the changes(sync-time-out,global transaction time,hpptd.conf, and transaction-manager.xml ) in SOA configuration then we are getting the exception ..
    So, we need help with SOA configuration to get the BPEL service working when the API called within BPEL service is taking approximately 20 mts.
    Edited by: sgaraga on Apr 22, 2009 4:29 PM

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