Lenovo Provides 32 bit and 64 bit versions of VISTA & 7 by recovery media for FREE BUT HOW???

Lenovo advertises this title:
When is it possible to switch between 32 bit and 64 bit versions of Microsoft Operating Systems by using recovery media?
In this page:
http://www-307.ibm.com/pc/support/site.wss/MIGR-74752.html
BUT
Doesn’t give any info that how??? I
How do I contact a Lenovo Support Centre to place an order. Link brings you to contact numbers for Lenovo and after I call them they say these numbers are for IBM and it is only for hardware support.
I am wondering got know how on earth they accept orders for this type of complex issue by phone???
Specially that I am dealing with so special situation and I need some e-mail address to describe it Lenovo and wait for the answer...
I appreciate it if somebody could help me with this...
Thanks in advance for your help guys...

Awesome dude,
Thanks for well described reply. I enjoyed it specially when I found out you don't work for Lenovo.
I am curious to know something. I could buy Windows 7 Bit for a very good price form Microsoft offers for university students that it probably cost me the same price as recovery media. Do you think it is a good idea to install a totally fresh windows 7 (NOT from the recovery media) on my t400s?
I am asking this because when you install operation system with provided recovery Media it builds another partition
with this name SERVICEV003 that is about 2 Gb and contains system files and stuff related to my laptop. I am afraid if I install windows without using recovery media but using Microsoft original DVDs then my laptop doesn't function properly?
What is your idea about this issue,
Thanks again for all your help, I appreciate it,
Cheers,
Mehrad

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