Lenovo service with customer supplie parts

I'd prefer to buy my parts (new) and install with Lenovo service.  Does it happen? What are typical costs under warranty?
I am thinking about processor/heatsink upgrade on a D20.  Also replacing a noisy fan.
Thanks!

Thank you Lenovo
To my surprise when my case was escilaed to a Coustomer service Rep my issue was taken care of within one day. The coustomer service throigh the philipines run around in circles and cannot give you the answers requested. However, when forewarded to a hgigher rep in my case in the USA the issue is taken care of incredibly fast. they sent me the screws. The rep who helped me even send a short hand written note apologizing for the issue with my repair. This went from a bad experiance with lenovo to a much better one. Thanks to the one human connection.

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  • Just to share GREAT Experience with Lenovo Service with T61p one long two short beeps

    Two weeks ago my laptop just suddenly died for no reason. It was in sleep mode and never woke up. I have researched some forums and found that the best thing to do is try to call the number of Lenovo service. I cannot remember it right now, but please check another thread t61p and one long two short beeps. The laptop was out of warranty and according to lenovo site it was 31. July was the last day for replacement claims, however nobody asked a question regarding warranty or replacement. Lenovo sent the box promptly and whole turnaround was in 3 days.
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    So, if you are in the same situation please give it a try.
    Good Luck!

    I have used support service a few times and they have always been professional and helpful the support center in Ga. I called last night for my wireless card its on the way to me now I've never had any problems
    Thinkpad R61 7733-1GU
    Thinkpad X61T 7762-54U
    Thinkpad X60T 6363-4GU
    Did a member help you today? Thank them with a Kudo!
    If a post answers your question, please mark it as an "Accepted Solution"!
    Regards,
    GMAC

  • Difficulty in a Oracle SOA web-service with 2 message parts

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  • Custom web parts in SharePoint 2013 becomes inactive when the session is idle for long time.

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  • Anyone know how to contact anyone in Verizon headquarters?  Since I'm not getting anywhere with Customer Service

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    I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon.  Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract.  No effort in customer retention what so ever.  That was a phone call on Thursday. 
    And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle.  I am not in the position to discuss hassle and time after 5 months of getting that with Verizon.  Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch.  It was my loyalty and satisfaction with Verizon that has kept me from switching all these years.  Something Verizon clearly does not appreciate. 
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    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service. 

    Jneklason wrote:
    ~snip~
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
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    I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
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  • I reached my 1000th hour logged on the phone with customer service

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Unless of course, 5-20 per week on the phone with customer service is typical of any other company.  Other than Virgin Mobile, No.  It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service.  No exception.  I feel rather abused, used and ****** over by this so call "service".  I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay!  So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged.  Interesting?  No.  Just abusive.  I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this.  You know what is found every time?  I'm on a prepaid plan on a device customer service told me to purchase.  But wait... thats the second device.  Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? 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It took them 6 months and yes... 100's of hours on the phone.  Verizon hasn't made any effort to accept responsibility for this issue.  I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week.  It's actually to the point where they have violated their terms of service and failed to look into an issue on their end.  The tower has been hit.  Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that?  Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages?  Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me.  At one point, I actually fell asleep in my 2nd hour on hold.  Customer service? Nope, a waste.  I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all.  Only cost me a house, a job, car and $18k plus court costs and fees.  Fair? Nope.  But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone.  If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online.  Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible.  It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong  of course. I'm am the customer.  How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored.  I can't think of any other companies besides these two internet providers that finds that acceptable.  Better Business Bureau didn't. I'll be filing that complaint with them next.  High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service.  It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it.  BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days.  Disgusted.  How dare that term "service" even be used if they can't provide "service" via support or otherwise.  I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon. 

    Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
    And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
    In my city small claims is $5000.00
    And over that amount you can go to a superior court to have your issue settled.
    http://www.bbb.org
    Good Luck, Elector

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    SelfSSL /N:CN=mymachine.cloudapp.net /V:1000 /T
    PowerShell:
    Stop-SBFarm –Verbose
    Set-SBFarm -FarmDns 'mymachine.cloudapp.net'
    Update-SBHost –Verbose
    Start-SBFarm –Verbose
    New-SBAuthorizationRule -NamespaceName ServiceBusDefaultNamespace -Name MainRule -Rights Manage, Send, Listen
    Afther that i can connect to my ServiceBusDefaultNamespace with SAS.
    It's work perfect. But, When I try to create Service Bus Namespace from Azure Pack Tenant portal - in Log an Exception:
    Namespace Provisioning Exception. TrackingId: . SystemId: . Namespace: SomeNamespace.
    Method: Activating. Exception: System.Net.Http.HttpRequestException: An error occurred while
    sending the request. ---> System.Net.WebException: The underlying connection was closed:
    Could not establish trust relationship for the SSL/TLS secure channel. --->
    System.Security.Authentication.AuthenticationException: The remote certificate is invalid according
    to the validation procedure.
    And status of namespace - Activating.
    Please help!

    Hi Alexander,
    According to the log, it seems that the validation process of the certificate failed.
    Please make sure that the certificate is installed in the client properly.
    Usually, self-signed certificate should be installed in the Computer Account-->Trusted Root Certificate Authorities.
    Best Regards.
    Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

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    Mahsa21,
    We are glad that we were able to resolve the international calling plan issue for you.  If you need assistance,please  reach out to us.
    thanks,
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