Customer return part

From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubts

hi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards

Similar Messages

  • Customer returns

    Need to know how to create a Returns Sales Order (free-of-charge) to book part into restricted stock but not create any financials.
    Customer raises a complaint that a part provided by business is not working to specification.
    Quality Notification created to track problem and resolution.
    Goods returned from Customer free of charge for repair requires to be booked into restricted stock. 
    QN is closed when problem is resolved and part returned to Customer.
    Can a Quality Notification be referenced in the Returns Sales Oder?
    Edited by: kdncfc on May 8, 2010 6:51 PM
    Edited by: kdncfc on May 8, 2010 6:55 PM
    Edited by: kdncfc on May 8, 2010 6:55 PM

    Hello Ritigowlan,
    Normally, Customer returns are handlled by Sales and Distribution dept. When it comes back it will be considered as customer return blocked stock and based on the business process either it can be processed for quality inspeciton or it can be processed for Scrapping.
    Currently, what is the business process in your organization.
    Regards
    Arif Mansuri

  • Customer return quality

    hi,
    Actually i got stuck in customer return senario , when i make a return order with refence to desire sales order and do the PGR it throw me an error  "Status of inspection lot 060000000115 / partial lot 000000 does not allow good issue"
    Note :- (Ii checked the threatof forum  "SD-QM: Sales Return Inspection lot status Error and change config with inspection type 05 instead of 06 , make new sales order and return then it work , then when we use inspection type 06 )
    Please suggest
    Maashish

    Hi,
    Both 05 & 06 lot origin we can use for customer return depending on our business process requirement.
    Return process describes how the system creates an inspection lot automatically when goods are returned from a customer. When a customer return is received, the goods can be posted to one of several destinations:
    Blocked stock returns (not valuated and not part of unrestricted-use stock; inspection lot origin 06)
    If you make a posting to blocked stock returns, the system creates an inspection lot that is not stock relevant.
    Warehouse (for example, to inspection stock, blocked stock or unrestricted-use stock; inspection lot origin 05).
    Cheers,
    Tushar

  • Customer returns into repsctive stock

    Hi GUrus,
    we have a specific scenario. when we receive customer returns from the customer. we know before hand what is the defect of that part. So based on that can we automataically route the stock in to respective stock for ex unrestricted, blocked etc?
    Thanks
    Anusha

    Please check SAP online help:
    http://help.sap.com/erp2005_ehp_04/helpdata/EN/a5/63360a43a211d189410000e829fbbd/frameset.htm
    Depending on how Customizing for Sales is configured (the movement type is configured in the step Define Schedule Line Category), the delivery is posted to the following stock:
    Blocked stock returns (non-valuated, not unrestricted-use) (movement type 651)
    Unrestricted-use stock (movement type 653)
    Quality inspection stock (movement type 655)
    Blocked stock (movement type 657)
    If the given quantity is posted to blocked stock returns first, you can make a manual goods movement posting in the Inventory Management component to transfer the quantity to valuated stock.
    Entering Returns with a Returns Delivery
    If no returns delivery has been entered for the return because the return is unexpected or because your company does not use the Sales (SD-SLS) component, you can only post the return to returned blocked stock in the Inventory Management component as a miscellaneous (other) goods receipt. Choose the movement type 451 (Returns from customer without Shipping).
    The item category in the return sales order determines trough the schedule line by which movement type you receive your stock. So, you have to use different item categories in the return order and assign the proper schedule lines to the item categories:
    Item_category; Shcedule_line; MVT
    IC1; SL1; 653
    IC2; SL2; 655
    IC3; SL3; 657
    Regards,
    Csaba
    Edited by: Csaba Szommer on May 1, 2009 7:35 PM
    Edited by: Csaba Szommer on May 1, 2009 7:35 PM

  • Customer returns {sap pp}

    Dear PP Gurus,
    How to deal with Customer returns in PP??
    For example if I have a product with 8 parts fitted into it.when it comes back from customer ,only damaged part is changed.That is only 1 part is changed.Rest all parts are same. How to do it?How the goods are issued to production??
    what abt costing? i.e material cost of only 1 part to be taken.and what abt activity cost ??Can anybody help me out????

    Hi Ameet
    First move the material to customer return stock
    Create bom for rework usage with replace material
    create routing with rework activities/workcenter for rework
    create a prodn version with above bom and routing
    You can create a rework order with productionversion rework and move the material to production against the order. and after changing the part
    issue the mateiral whcih is replaced against this order.
    Again make GR
    You can book activities in the rework order when confiming the order.
    Cost will be calculated from work center as usual
    Regards
    Ranga

  • Customer returns & Vendor Returns

    Hi,
    We do receive Customer returns by creating a sales Order & Return delivery.
    System automatically posts the return stocks into Blocked stocks.
    When we create a return PO with Return indicator tick & create a return delivery through VL10B, system picks up stock only from UR stock.
    How to do necessary setting that return deliveries should be taking only from Block Stock & not from UR stock?
    Regards,
    Vengat

    Hi Vengat,
    There is not any link for this. The movement type 161 cannot return the stock to the vendor from the blocked stock returns.
    A suggestion: you might want to create a storage location named "stock returns" and transfer with the movement type 453 your stock from the blocked stock returns to this new storage location. Then, you can create your Purchase order with the EKPO-RETPO indicator set and use always this new storage location in this case. The stocks will be returned to the vendor from this storage location named "stock returns".
    Note: Please, consider that while the stocks are blocked returns they are not valuated and they are not part of your "unrestricted-use" stock. As soon as you send them to the new storage with the movement 453 they will be part of your valuated stock.
    I hope this information can help you!
    Esther.

  • RMA for Return parts

    Hi,
    I have a question here. Do any one use RMA method for the return parts?
    If we create a new a part # (RMA) to identify from the original part #, how to later re-align to the original part # if we need to ship the same to the customer back?
    What are the pros & cons of going for RMA?
    Please do let me know the steps to use RMA.
    thx,
    pri

    Hi Pri;
    I think this can be done thru Mat. Determination. We can create a new Material Determination procedure and substitute the referred material with the RMA material.
    I have not tried this though. I think this should work.
    Steps would be
    1. Create a New Material Determination Procedure (SPRO-S&D-Basic Funcs-Mat.Deter.(This is similar to the condition tech'q
    2. Maintian necessary master Data.
    let us know if this works.
    Mani

  • EXCISE in Customer Returned Material

    Had searched, but couldnt find this kind of query
    Hai All,
       Actual sales - OR - DEL- pgi- Invoice - Outgoing Exc.Invoice-
    now, when customer returning goods,
    RE order ( with / without ref) - LR - pgr -  RE - Cr for Returns ( i havent created any exc invoice for  RE billing)
    How to reverse the excise entries, in both cases ( with OR without ref to OR/F2)
    I did - J1I7 to know find the Outgoing Exc.Invocie of original/ref Billing doc-
    ( how can we find, if there is no ref when creating RE-order?)
    Then, I tried to Capture Exc.Invoice- J1IEX ( wrt: Without Purchase ORder -EWPO)-
    I entered the Original Outgoing Excise invoice - system throws mssg as " Material Document can not be processed"-
    am I following wrong path? - or you want me to Make Adjustments directly in J1IH ( all debit entries - Other adj / Credit entries- Addnl Adjust) .
    Please Clarify-

    DOne
    flow:
    VA01-VL01N-VF01-J1IH

  • Step for creating inbound delivery in case of customer return.

    Hi,
    When I start vl31N I can create with reference to vendor or PO an inbound delivery.
    How to create inbound delivery with reference to a customer return?
    What to do?
    Thank you in advance,
    Eric van Zundert.

    Hi,
    You can try to create a copy control for return sales order to inbound delivery document. Depending on business requirements like combining vendor PO and returns sales orders, you can try to use VL31N.
    If it is only returns sales orders that needs to be processed, then SAP standard document types and its associated copy control would help.
    Regards
    P.S: Does your scenario relate to import process? I am in the same boat.
    Edited by: Shiva Ram on Jan 22, 2008 2:17 PM

  • Regarding user-exit for customer return order in sales order creation

    Hi,
    My problem is when sales order type ZRE(Customer return) is created with refrence to Invocie i have to check the quantity in the return order is less than the original invoice or not.If quantity in return order is greater than invoice quantity then i have to raise error message.For this which user-exit is suitable in sales order program SAPMV45A.
    Thanks,
    shyla kumar

    Hi
        Use can use MV45AFZZ AND MV45AFZB userexits
    Within mv45afzz USE CAN form related to VBAP or
    save_document_prepare.
    Please reward if useful.

  • Post goods receipt problem of customer returns material

    hi,
    i have a problem while doing customer returns  in VL01N (PGR).system displays error msg.
    E VL 171
    Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
    Material having inspection set up on material master with inspection type-06
    can u tell me how to solve this.
    thanks in advance.

    Hi prakash
    In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and  remove that quality inspection  06 and then  save it . then only PGR will happen .
    Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
    Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
    Reward if useful
    Regards
    Srinath
    Edited by: sri nath on Apr 5, 2008 11:44 AM

  • Automatic Batch Creation at  the time of GR for Customer Returns

    Hi All,
    We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground. 
    We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
    Now we have a new requirement of automatic Batch creation for GR of Customer Return against Customer Return SO (Movement type 651). And updation of classification in foreground.
    I have tried a lot but couldn't find how to configure the same.
    Can I create GR custmor returns 651 thru transaction MIGO?
    Any suggestion how to achieve this.
    Thanks
    Sanjay

    Hi,
    What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
    You then sell that batch to a customer.
    When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
    In batch management (in some inductries more than  others) it is VITAL to have a full audit trail of a bathc so that any problems concerning that batch can be traced back to their origin. What you are trying to do is to break that audit trail (although I can fully understand what you are trying to do).
    I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
    Steve B

  • For Customer return, other adjustemnet or Add. excise required ?

    Hi All,
    While my customer return the finished goods I am making sales return order ,did the PGR & make the credit note.
    Now I want to adjust the excise duty through J1IH
    In j1ih which option I have to choose <other adjustemnet> or <Add. excise>
    In Add. Excise tab. the Gl account detremine are :
    C 0013113920 115.00 CENVAT clearing
    D 0024822000 5.00 CENVAT Input SECess
    D 0024820000 100.00 CENVAT Input BED
    D 0024821000 10.00 CENVAT Input ECess
    Whereas In case of Other adjustment tab GL account determine are
    C 0024822000 5.00 CENVAT Input SECess
    C 0024820000 100.00 CENVAT Input BED
    C 0024821000 10.00 CENVAT Input ECess
    D 0013113920 115.00 CENVAT clearing
    Please suggest me which option is correct.......Other adj or Add excise tab.
    In my opinion it should be <Add. Excise> where Clearing account is credited and all rest debited.
    Please Give me the solution
    Regards
    SAGAR

    Dear Lakshmipathi,
    As directed by you I did & come to know that it's triggering MRDY EX TT if I go through J1Ih < Other Adjustment>.
    So now I Created one Sub Transaction Type -
    CR - Customer Return.
    & in Specify Excise Accounts per Excise Transaction I  Maintain
    MRDY    CR    Credit     Cenvat Suspence Account
    MRDY    CR    Debit      RG 23 BED Account
    MRDY    CR    Debit      RG 23 ECS Account
    MRDY    CR    Debit      RG 23 At1 Account
    & maintained thier GL's.
    Checked in
    Is this right for Customer Returns????
    Regards
    SAGAR

  • Customer Returns with Excise Duties.

    Hi all,
    Can any one explain the steps for Customer Returns with Excise Duties.
    I have sold the Material to customer from Manufacturing Plat to customer.
    Sales Orderm - VA01
    Outbound delivery- VL01N
    Pro forma -  JEX
    Excise Invoice - J1IIN
    Invoice - VF01
    Now customer wants to return the goods with the same Excise Invoice issued from Plant.
    Return Order - VA01
    Inbound Delivery - VL01N
    Now what are the steps to capture the Excise Details..........?
    We are using one more transaction (=/BEV1/SR0) here to keep the goods in to Unrestricted or Blocked stock and it will create Credit memo request automatically.
    so please guide me is this step need to be done before Excise details are captured ?
    It is very urgent to me. please send me the steps for the above mentioned scenario.
    Thanking you.
    Regards
    Jaya

    hi
    create return order in VA01 with order type RE with reference to billing (assign order reason)
    create delivery in VL01N and do PGR
    go to VA02 and remove billing block
    create billing document in VF01 with reference to return order.
    DO EXCISE JV MAIN MENU IN T.CODE J1IH
    SELECT ADDITIONAL EXCISE TAB
    ENTER DELIVERY DOCUMENT NUMBER
    SELECT DETAILS ICON IN THE EXTREEM LEFT OF THE APPLICATION TOOL BAR
    ENTER MATERIAL NUMBER, QUANTITY AND EXCISE DUTY
    SELECT DETERMINE G/L ACCOUNTS AND PRESS CONTINUE AND SAVE IT
    EXTRACT RG23APART2 IN J2I5
    IN PRINT RG23APART2 U CAN C THE OUTPUT
    NOTE MAINTAIN NUMBER RANGES FOR RG23APART2.

  • QM steps for customer return material (mvt 655)

    Hi Qm Guru
    When material return from customer due to some defect (material defect some reason like moisture or rain).then material comes in quality inspection. As for example
    after Return from vendor (movement type 655)  material comes in quality inspection. suppose  50 kg comes in in quality inspectionu2026and I want to send 10 kg in unrestricted and 40 kg for reworku2026what are steps and how I will do this process
    Kindly suggest me pleas
    Regards
    aqueel

    Hi,
      1. Maintain Inspection Type 05 in Material master.
      2. Don t Maintain any Inspection lot Origin in SPRO  > QM > Quality Inspection > Inspection Lot creation > Inspection at shipping > Assign Inspection lot Origin  to Delivery type.
    3. Create Inspection Plan for Customer return with usage 5.
    4. Then create return delivery with respect to sale order no or Document no.
    5. Do PGI.
    6. Now a lot will be generated with stock posting option.
    Regards,
    Muthamil

Maybe you are looking for