Lg spectrum screen activating non stop w/o touching

non stop activating of the touch screen ending me up in the emergency dialer screen where it continues to nonstop dial and try to connect numbers have tried everything and each start up opens straight to lockout screen and on to the emer dial. it seems I have always had issues with having to double swipe icons or phone randomly resets to home screen but never unable to control the touch screen

    Vtchvtch, we want to get your phone working again! This is definitely out of the ordinary. Was there any physical or water damage on the phone? Have you tried to place the device in safe mode previously? To do this you will:
1. Power the phone off
2. Power the phone back on and whne the 4G logo appears press and hold the menu button
3. Release the menu button when safe mode appear on the lower left corner.
The last resort option is the hard reset, this will erase everything and get it back to factory settings. To do this option, you will:
1. Power the phone off
2. Press and hold the volume down key and power button at the same time
3. When the permanently erase screen appears, release the keys
4. Press the power button twice
5. You will then be prompted for reactivation.
Please keep us posted if this help resolve the issue.
WiltonA_VZW
VZW Support
follow us on twitter @VZWSupport

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