Line items are missing during transferring ITS to EBP--tricky problem

Question

Hi,
We are using EBP 2.0 version.
Some shopping carts line items are missing while transferring shopping cart data from ITS to EBP.
This is happening randomly.we had checked all the shoppping cart related tables in EBP.
For example in my shooping cart 4 items are there,during transferring shopping cart data from ITS to EBP all 4 items are updating for all the shopping cart related tables except account assignment table.
In account assignment table for this particular shopping cart only 3 items are updated except first one.
This is happening randomly for few of the shopping carts that too most of the cases first  item of  the shopping cart was not updating reqacct table(this is account assignment table for shooping cart items).
I have debugged entire scenario,but i couldn't find the problem.
any one could you please advise me....why this is happening?whether it is a version problem?
Thanks,
Ravi

Answer 1

Hello Ravi,
I guess you already checked OSS notes for this.
Have you checked in the area of ITS ?
When ITS sends data to EBP, only the actual screen data is sent:
- item procurement data from basic data
- item accounting data from accountig tab
then this data is used to update the SC.
If you have debugged those 2 screens, you should see what is happening.
You say that only 3 reqacct lines are updated: does it means that you have the 4 lines previously created, or only 3 ?
If you change one line item quantity, you should see this updating the reqacct. Same if you go directly in accounting tab.
Finally, there are two options:
- this is an ABAP error, so you should catch it in debug
- this is an infrastrucute error (ITS is not sending the data), so you should get the data sent by ITS in debug mode
Sometimes in productive environment with an heavy loaded ITS, you can loose some data. Available memory is not enough to fill in correctly ITS session containers.
Rgds
Christophe