Load report failed: The device is not ready [COMException (0x80004005)]

Hi,
In a deployed machine with the lastest Crystal Reports 2008 SP1 runtimes (Crystal Reports 2008 SP1 - Redist Install - Refresh) (it also happens with olders versions) I'm having the following problem:
<SEE THE POST BELOW>
This is a simple application that has a form with a button and one Crystal Reports Viewer. Pressing the button loads a report from the disk that uses a .xml datasource.
What does the "device is not ready" means?
I've checked the temporary files, the user has administrative rights, the form loads correctly the crystal report viewer.
The operative system is Windows XP.
Any clues of what it can be? In others computers it works just fine.
Thanks in advance.
Edited by: Jos Silva on Jun 3, 2009 8:51 PM - text formating problems

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
Exception Text **************
CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException (0x80004005): The device is not ready.    at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   --- End of inner exception stack trace ---
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
   at loading_times.frmLoadingTimes.btnLoadReport_Click(Object sender, EventArgs e) in C:\Users\jose.silva\PRIMAVERA\Crystal Reports 2008\loading-times\loading-times\Form1.vb:line 13
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///h:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
loading-times
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///H:/primavera/Debug/loading-times.exe
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
System.Runtime.Remoting
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
CrystalDecisions.CrystalReports.Engine
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine/12.0.2000.0__692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.dll
CrystalDecisions.Shared
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Shared/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Shared.dll
CrystalDecisions.ReportAppServer.CommLayer
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CommLayer/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CommLayer.dll
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
CrystalDecisions.ReportAppServer.ClientDoc
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ClientDoc/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ClientDoc.dll
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
CrystalDecisions.ReportAppServer.DataSetConversion
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportAppServer.DataSetConversion/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataSetConversion.dll
CrystalDecisions.ReportAppServer.DataDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.DataDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataDefModel.dll
CrystalDecisions.ReportAppServer.Controllers
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.Controllers/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.Controllers.dll
CrystalDecisions.ReportAppServer.CubeDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.CubeDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CubeDefModel.dll
CrystalDecisions.ReportAppServer.ReportDefModel
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.1100.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/CrystalDecisions.ReportAppServer.ReportDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ReportDefModel.dll
BusinessObjects.Licensing.KeycodeDecoder
    Assembly Version: 12.0.1100.0
    Win32 Version: 12.1.0.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC/BusinessObjects.Licensing.KeycodeDecoder/12.0.1100.0__692fbea5521e1304/BusinessObjects.Licensing.KeycodeDecoder.dll
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///H:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
CrystalDecisions.Shared.resources
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Shared.resources/12.0.2000.0_pt_692fbea5521e1304/CrystalDecisions.Shared.resources.dll
CrystalDecisions.CrystalReports.Engine.resources
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine.resources/12.0.2000.0_pt_692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.resources.dll
CrystalDecisions.Windows.Forms
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Windows.Forms.dll
CrystalDecisions.ReportSource
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.ReportSource/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportSource.dll
CrystalDecisions.Windows.Forms.resources
    Assembly Version: 12.0.2000.0
    Win32 Version: 12.1.2000.882
    CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms.resources/12.0.2000.0_pt_692fbea5521e1304/CrystalDecisions.Windows.Forms.resources.dll
JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

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    Set in Reply “Accept as Solution” if it’s fixed! 
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    If I read correctly, you just copy the existing jdev installation on your PC to your notebook. That sounds like a very dubious practice to me. As seen by you in this particular example, hard-coded non-relative paths, host information, environment settings and etc begin to creep into various configuration or preference files once a piece of software go alive.
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    If I plug off the usb stick, presto! Do not see the device anymore
    I did have this problem since the beginning, I did try a lot ,
    I install also the updates for the “digital TV usb min receiver” and the updates for the presto software (from the presto and msi homepage).
    But nothing was helping.
    After a couple of weeks I needed to reinstall the laptop from scratch.
    And the first thing that I did was trying the presto software again, and it was working everything fine.
    After a couple of weeks I install some other stuff and all of the Microsoft patches,
    And I did get the same problem back.
    So it seems that something is disturbing the communication between the USB stick and the presto software, but what!
    The usb stick is working finr, I did try it with a powercinema trial version, and it is working, but why the OEM software of the USB stick not working, I hate it!
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    I have seen the same problem in this and other forums, so I’m not the only one.
    But no solution found, maybe someone has found it…..
    System:
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    ilko_t
    The Acer laptop, whic works with Mega Sky 580, is a celeron, can´t remember the exact spec., 1,5 Ghz, 1G DDR
    Think my faulty computer is similar to the one (B) you described... is it a Dell thing?
    Quote from: ilko_t on 20-June-06, 21:40:59
    I am having the very same problem:
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    A- Desktop MB-Abit AN7, AMD Athlon 3000+ - working fine with all software and drivers updates. All aviable XP updates applied. XP Pro SP2
    B- Laptop Dell Dimension 6000, Intel Centrino, 1.6Ghz Mobile, 512MB DDR2- cannot get it working- tried all aviable updates, all XP updates applied, XP Home SP2, Intel Chipset drivers- newest, says every time "The device is not ready. Please check whether your device is connected correctly."
    C- Desktop Intel P4 3.0Ghz, 512MB RAM, Intel chipset- was working first 2 or 3 reboots then the same problem "device not ready", all updates, all XP updates, all motherboard updates, XP Pro SP2
    On systems B and C the tuner is recognised properly in Device Manager and correct drivers installed(the newest from MSI+software patch)
    The only logical conclusion I can make at this point is that there is something to do with the chipset make, as it works just fine on AMD and on Intel it won't, using the same software+drivers.
    Any other ideas? Or just dump the thing in the bin

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    See the end of this message for details on invoking
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       at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
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    Expecting solution to above issue
    Regards
    NistPS

    Hi,
    See the [Rules of Engagement|https://wiki.sdn.sap.com/wiki/display/HOME/Rules%20of%20Engagement]
    What version of Crystal Reports are you using?
    Visual studio version you have?
    Have you applied any servcie pack?
    Is this on your development computer or on a deployed computer?
    If on a deployed system, how was the CR runtime installed to that system?
    Regards,
    Shweta

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    Hi.
    I've been reading through this very forum, and since 2001, mac users have faced the same issue with burning CDs on a newly update version of itunes. I recently downloaded the new itunes 9, as it was provided in my software updates. EVER since September 9th, 2009, I can no longer burn my playlists onto the appropriate CD-R's, and CD-RW's. I thought it was me. Then I read the entire forum on this very problem. Apparently, apple has done nothing with the situation. I decided I didn't believe that apple wouldn't NOT have a solution to this problem, seeing how the majority of the posts occurred between the years of 2001-2006.
    I called apple a few days ago and spent an hour on the phone talking to technicians and apple support people about this problem. I thought 'hey, this is great I can finally get this problem resolved'. But, no. Instead they gave me a case # and told me to just restart the computer. Unfortunately, this did absolutely nothing. They then told me I would have to take my computer to the nearest apple store, which is not a convenient place to get to, and have an apple support employee look at it there.
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    I don't even care about the CD anymore to be honest. I'm so fed up with trying to figure out why this happened that I could care less. I am more focused on finding a solution. Has anyone tried to un-install their newly updated itunes version after this happened?
    Hm. Please keep me posted. Thanks & take care.
    -G.

    William Kucharski wrote:
    If it's a medium write error there's nothing iTunes or Mac OS X can do about it - it's a fault within the drive for whatever reason - aging laser, dusty lens, bad disc, etc.
    Frustrating perhaps, but it's the drive's firmware that generated the media check, not the operating system or iTunes.
    I'm getting a similar, but slightly different error message; however I think the issue might be the same and I have to respectfully disagree with William that it's the drive and NOT iTunes.
    I can burn onto DVD using iPhoto with no problems. I can burn onto CD (even the CDs iTunes rejected with the above error message) using Toast Titanium 10 with no problem. If my drive was at fault I don't believe I would be successful burning anything. I only have trouble in iTunes--when I didn't have problems before.
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  • Load Report Failed Error

    LOAD REPORT ERROR
    We are working on the Crystal Reports version 2008 sp3 (12.0) with windows application. When the user tries to open more than 75 reports, this error is occurring. Please give us suggestion to resolve this issue.
    We have tried following Code changes.
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    Please suggest me.
    Thanks in Advance.

    There are two distinct concepts to consider:
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    One other article to take note of is [Troubleshooting the error; Load Report Failed|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/d02f7cd3-f18b-2d10-55ad-dab2200f68fc]
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  • "the system is not ready"

    hi
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    07/03/08 00:20:42 Fatal error: server exiting
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    please , can any body help me?
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    Frank
    ............ welcom and thankyou, I'm sory for late
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    thankyou Frank again

  • Load report Failed, COMExpection: System cannot find the path specified

    Interesting problem:
    I have an application that runs on a web server (currently running it as simple test application to make solving this easier). We use a BO XI report to load data from the DB via a stored proc, then run an ExportToStream to get CSV data to return to the caller.
    It all works well as long as I run the application under the NT Account logged into the Box (W2k3, R2). But when using a different account (it's a domain admin account), it fails with the following error:
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    at CrystalDecisions.ReportAppServer.ClienDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
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    Anybody know that path is specified and how to overcome this?
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    Will it be possible to check this registry key: HKEY_LOCAL_MACINE\SOFTWARE\Suite 11or11.5\Report Application Server\InprocServer\LocalConnectionMgr and verify if the ConnectionDirectoryPath is set to something like C:\ ?
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  • CR4VS2010 Load Report failed - COMException (0x800001f5): The Report App...

    Hello,
    My company recently decided to start using the 64 bit CR VS2010.  Several machines have installed it and are working correctly, but others get Load Report failed - COMException (0x800001f5): The Report Application Server failed error when trying to render a crystal report to a new application window.  This happens when running the app through VS2010 or IIS.
    Another issue, is that once CR4VS2010 is installed, the ability to check-out .rpt files through TFS no longer works.  CR4VS2010 will open the .rpt, but manual check-out is not allowed for some reason.
    Machines are running Vista 64 bit Ultimate, VS2010, Crystal XI R2 SP4, and TFS.
    So far I have tried re-installing VS2010 and CR4VS2010, but still get the same issues.
    All help is greatly appreciated.
    Thank you.

    Hello,
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  • Reproducible error when loading many reports (Load report failed - Not enough memory for operation)

    Environment:
    Win 7 SP 1
    Visual Studio Pro 2012 Update 4
    Crystal Reports for Visual Studios Service Pack 10 (13.0.10.1385)
    Report created in Crystal Reports XI Release 2 (11.5.8.826)
    Targeting x86 .NET 4.0
    Scenario:
    We have a program that runs and creates a large number of reports before the process is ended. When running after many hours we'd get a Load report failed/Not enough memory of operation exception. I kept removing code and found i could reproduce just using the report.Load call. I simplified the report to a completely blank report to make sure it was nothing specific to a report I was loading. (Opened Crystal Reports XI Release 2, Save As, "Blank.rpt".). I then created, loaded, and disposed of this report in a loop. I was able to cause the same exception after 32,764 iterations on my machine. I also tried using .NET 3.5 same result. I added a counter to our main program and it also went through 32,764 report loads before the same exception was thrown. Main program uses 15 or so different reports with a variable number of subreports in each.
    Sample Code to illustrate the problem:
    I did this as a WinForms project since our main program is using winforms.
    References added:
    CrystalDecisions.CrystalReports.Engine
    CrystalDecisions.ReportSource
    CrystalDecisions.Shared
    CrystalDecisions.Windows.Forms
    using System;
    using System.Windows.Forms;
    using CrystalDecisions.CrystalReports.Engine;
    namespace CrystalTest
        public partial class Form1 : Form
            public Form1()
                InitializeComponent();
                int i = 0;
                try
                    while (true)
                        i++;
                        ReportDocument report = new ReportDocument();
                        report.Load("Blank.rpt");
                        report.Close();
                        report.Dispose();
                catch(Exception ex)
                    MessageBox.Show(i.ToString() + ex.Message);
    Exception:
    CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException (0x80041004):
    Not enough memory for operation.
       at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
       at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
       at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
       --- End of inner exception stack trace ---
       at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
       at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
       at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
       at CrystalTest.Form1..ctor() in c:\Test Projects\CrystalTest\CrystalTest\Form1.cs:line 27

    int = Int32. No it's not the "counter" that's causing the problem. The max size of an int32 is far far larger than 32764.
    I am disposing and cleaning up the datasets in the main app. That is why I didn't include them in this test; they aren't relevant.
    I'm unsure why this test program is completely irrelevant. It throws the same exception, at the same count, as the main program. It does it in substantially less lines of code than our main program. I spent days running long tests to figure out exactly what I needed to make the problem appear so I could post a clean and precise post on these forums. I then created the test program to illustrate that.
    The "real" code as I said does stuff in sections and in a certain order.
    For each report I need to export based on rows in a table
    1. Creates a new Report Document
    2. Loads the report document with the report
    3. Creates a dataset of the data to display
    4. Calls SetDataSource
    5. Calls Report.ExportToDisk
    6. Disposes DataSets
    7. Closes/Disposes Reports
    To help isolate the problem I first took out the export to disk part (Step 5). The problem still occurred. I then took out everything related to our data. (Step 3, Step 4, Step 6). The problem still occurred. And yes I commented out this code in our main real program. This left me with:
    1. Creates a new Report Document
    2. Loads the report document with the report
    7. Closes/Disposes Reports
    At this point i had to prove it was not dependent on the report. This makes sure it's not a database connection, or pulling too much data into the report. The most efficient test for this is a blank report.
    So my order of operations becomes...
    1. Creates a new Report Document
    2. Loads the report document with a blank report
    7. Closes/Disposes Reports
    So you'll see this is exactly why I wrote this test the way that I did.
    I've had a run where it error on iteration 32761. My last runs have errored on 32764. I have had many runs over many weeks that all error with the same exception.
    There are no temp files left behind, With a test running you can see the temp files being added but they are immediately removed.

  • I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed.Help

    I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks

    Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
    To reset the SMC
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    Resetting NVRAM / PRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.

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