Long, long saga since moving from AOL to BT

Question

We were with AOL for several years with a very reliable connection with speeds around 900 Kbps. We have long lines here and so don't expect superfast speeds. Since moving to BTBroadband at the end of June we have had problem after problem with our connection. At first it was slow speeds, about half the speed we were getting with AOL. After many calls to BT call centre and much rebooting/resetting of the router an engineer came out to us. He said that he couldn't help us as he was telephone not broadband and we needed a broadband engineer. Eventually a broadband engineer arrived, replaced our master socket and changed some of the wiring outside the house. Our connection speed improved dramatically for a day or two and then went back to slowing to a standstill at intermittent intervals, several times a day.
A "new" HH3 Type A (looked as if it was a reconditioned one) was sent to us . It failed after a few days and was replaced by another HH3 Type A, which failed to connect at all. I contacted the customer care team in Newcastle and explained all that had happened. I was told that the Type A hub has compatibility issues with our new master socket and that an engineer would deliver and install the Type B hub for us. The engineer arrived with 2 Type A hubs, said he had not heard of a type B hub but he replaced the mastersocket with a different type, .
We seem not able to stay connected for more than a couple of days at a time and it is very frustrating. I have spent many, many hours on the phone to BT over the past few months and we seem to be no further forward.
The hub that is currently connected is the original HH3 Type A that was sent to us back in June. The promised Type B has never arrived but I am told that another one had been ordered and should be with me in the next day or two.
Any help or advice you can give would be much appreciated.
Download speedachieved during the test was - 0.88 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.31 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 06:06:37
Downstream: 1.281 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 9.7 dB / 17.0 dB
Line attenuation (Down/Up): 60.5 dB / 31.5 dB
Output power (Down/Up): 16.1 dBm / 11.9 dBm
FEC Events (Down/Up): 2859393 / 863
CRC Events (Down/Up): 307341 / 879
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 321859 / 507
Error Seconds (Local/Remote): 15352 / 1822

Answer 1

Hello Keith,
Yes the reading were taken from the master socket. I have now removed the front and the readings from the test socket are 
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:33:04
Downstream:
1.656 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.7 dB / 17.0 dB
Line attenuation (Down/Up):
60.3 dB / 31.5 dB
Output power (Down/Up):
17.1 dBm / 11.9 dBm
FEC Events (Down/Up):
1591 / 0
CRC Events (Down/Up):
153 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
386 / 1
Error Seconds (Local/Remote):
17430 / 1911