Losing video in Premiere Elements 10

I have been using a trial version of Premiere Elements 9 and decided to go ahead and purchase version 10. The installation went smoothly, and I activated with my serial number. My problem is that I'm getting sound but no video - the video pane is black. I'm using the exact same avi and mpg files that I used in version 9. Interestingly enough, if I start the file playing and click in the video pane, it will pause and give me a still picture of whatever point the video is at. Then if I resume the playback, the video pane goes black again.
At first I thought maybe there was something wrong with the DVDs I purchased, so I uninstalled version 10 and downloaded it from Adobe's website and installed it - but I still had the same problem. At one point I even formatted my hard drive and set up everything from scratch, installed the downloaded version again, and still no change.
At this point I have both version 9 and 10 on my computer. Version 9 works great, but I am still getting sound and no video in version 10.
I am running Windows XP with service pack 3, my processor is a Pentium Dual Core E5300, 2.6 GHz, and I have 4 gigabytes of ram.
BTW, as soon as I open a new, blank project in version 10, I see something similar to the picture below in the video pane:
Any suggestions will be greatly appreciated.
Thanks,
Ray Maas

Are you certain that your AVIs are DV-AVIs (video captured from a miniDV camcorder over a FireWire connection)?
What model of camcorder are your MPEGs coming from?
Which project settings are you using in your version 10 project?
Is your version 10 program registered and fully activated? Have you got the latest version of Quicktime?
Have you gone to the ATI or nVidia web sites and ensured that you have the latests driver for your video card?

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When I am capturing the video, I see the horizontal lines. When I output the image, I still get the horizontal lines (all seen on my PC).
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http://atr935.blogspot.com/2014/06/pe12-audio-losses-after-narration.html
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Thank you.
ATR

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File Menu/Export/Movie is last seen in Premiere Elements 7. Now File Menu/Export/Title remains.
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What are the properties of your source media on the Timeline that is destined for Nero for your burn to Blu-ray disc format on Blu-ray disc?
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Computer
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Thank you.
ATR

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Thanks for the follow up replies.
Your Edit Menu/Project Settings/General readings suggest that you or the project have not set the correct project preset for the project. If the Canon is the major source of your Timeline content, then the project should not be 1080i (the project's default). It should be
NTSC
DSLR
1080p
DSLR [email protected]
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ATR

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Assuming 1920 x 1080p30
Consider....
Publish+Share
Computer
Windows Media
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Video Codec: Windows Media Video 9
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Frame Height: 1080
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ATR

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Laura
What are the properties of what you are putting on the Premiere Elements 9.0/9.0.1 Timeline? Are you working with a SD or HD file?
What have you set as the project preset when you started the projec?
1. So, video compression, audio compression, frame size, frame rate, interlaced or progressive, file extension, pixel aspect ratio...as
much information as you can supply....sometimes the brand, model, settings of the camera recording the video will give us all the
information that you need to set up the project correctly or to verify that it has been set up correctly.
Case Study....
Let us assume that your video is 1920 x 1080 @ 29.97 progressive frames per second.
Project Preset in New Project Dialog
NTSC
DSLR
1080p
DSLR 1080p30@ 29.97
When you go to take your Timeline content to Vimeo from within the Premiere Elements 9.0/9.0.1 feature
Share/Online, you will discover that there is no Vimeo choice in that version.
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to Vimeo at the Vimeo website.
Share
Computer
AVCHD
with Presets = MP4 H.264 1920 x 1080p30
Have you been there and done that?
Summary...
The answers are in the details....needed
a. properties of source media
b. project preset
c. details of your project's Timeline content
c. export settings used
We will be watching for your follow up.
Thank you.
ATR

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