Lost user preset data

Hello,
I appear to have lost all my user presets in Export since I have backed up some files and updated Lightroom 5.
Please help?
Thanks

Hi,
I would like to know your account type.Microsoft account or Local account?
I suggest you check your folder to see if the user folder is hidden.
Please follow the steps to enable this option:
1.Access the Control Panel.
2.Type "folder" into the search bar and select Show hidden files and folders.
3.Then, click on the View tab at the top of the window.
4.Under Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders just below that.
5.Click on OK.
6.Hidden files will now be shown when performing searches in Windows Explorer.
Regards,
Kelvin Xu
TechNet Community Support

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PS The entire message in bold thing is a bit "shouty".

Lost user preset data

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