LotusNotes error on production- HELP

When I try to access the lotusnotes portlet on page, get the error:
User authentication failed. Please use the following link to update the information
The following links are work:
http://portal.agencia.anp.gov.br:7777/lotusnotes/providers/lotusnotes
http://portal.agencia.anp.gov.br:7777/jpdk/providers/sample
The error on application Log is:
lotusnotes: [id=(null), instance=(null)] Unhandled exception in SOAP call
oracle.webdb.provider.v2.utils.soap.SOAPException: Error: Failed to authenticate user with external application at oracle.webdb.provider.v2.adapter.soapV1.ProviderAdapter.initSession(Unknown Source) at oracle.webdb.provider.v2.adapter.soapV1.ProviderAdapter.initSession(Unknown Source) at java.lang.reflect.Method.invoke(Native Method) at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.doMethodCall(Unknown Source) at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.processInternal(Unknown Source) at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.process(Unknown Source) at oracle.webdb.provider.v2.adapter.SOAPServlet.doSOAPCall(Unknown Source)

You should be able to atleast copy and paste the key as it is? However even if you type it should work.
Which portal version are you using ??
There is a bug in portal below 902 where the external application details (extra parameters) are not submitted to the provider so auth will fail.
If this is the case, you need to get the patch applied from the metalinks.

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