LR 5 won't connect to Adobe

Hi. I just finished putting the new Serial Number in my LR 5 update. It tells me I am unable to connect with Adobe because, I am not connect to the internet. When I click on "Check for updates" It says (The Version Check was unsucessfull) I tried just putting in the S.N. It told me I was not connected, I uninstalled the trial version and installed from the up-date CD, same results. Any ideas what is wrong??? I am connected to the internet. I am able to get on line, and also get e-mail.
Thank you

Quote. "I was told by your Tech. Support people that all I had to do was to put in the new S.N. which I did"
This is a user to user forum, so the regular people who post here are users just like yourself, trying to help, not Adobe employees unless you see a "Staff" name nex to their name. I am not sure why your internet connection is not allowing you to get confirmation of your Serial number.
When you go to the help menu in Lightroom and click on "About Adobe LR 5" and "System Info" you should get pop up wimdows like the following screen shots.
Note I have deleted most of my serial number. You do not want to display this.

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