LSI HDA Modem and Windows Fax and Scan

Has anyone been able to send faxes with the above modem and Windows 7?
I keep getting a "fatal error" message.
Thanks,

Seems like the same problem - dials but can't ever connect. Same modem - G71 notebook.

Similar Messages

"Could not complete scan" error when using Windows Fax and Scan

"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
"The scan could not be completed due to one or more of the following issues:
Connection to the computer is lost
The scanner is in use
OCR application is not installed"
My PC is a HP Compaq Pro 6300 SFF 64bit, with ethernet cable to the router and ethernet cable to the printer
Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
Power settings have been adjusted to Never for Turn off Hard Disk; Sleep and Hybrid Sleep.
Scanning has been tested with all firewalls and antivirus turned off and in Selective Startup.
The printer has been plugged directly into the power socket.
With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
Any ideas?
regards,
Motorbike

You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Cannot send/receive Fax through Windows Fax and Scan

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1. When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
call". I've also tried sending and receive an error: "No dial tone was detected" I've connected a regular phone to the line and placed an outside call and received a call from an outside line. No errors are logged in Event
Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role. In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

Cannot make Canon PIXMA MX922 fax to work with "Windows Fax And Scan" on Windows 7, 8.1

I have Canon PIXMA MX922 multifunction printer installed wireless on iMac OS X Mavericks. It works great but there is no fax drivers for Mac. I have Windows 7 and Windows 8.1 installed on Parallel Desktop. I am able to print and scan on these machines. I can scan using "Windows Fax and Scan" and other programs including My Image Gardens but no luck with faxing. I can send faxes using print function and chosing a Cannon MX920 series fax driver. The problem is to recieve faxes. I've connected MX922 wireless and wired with no help.
Does anyone have the same problem? Any ideas?

Hi Anton,
thank you for your advice.
In case this is going to fix itself in 25 hours I will check for the issue then. I'm gonna let you know whether the issues has disappeared.
But it sounds to me a little bit, like you have been expecting that behaviour? Have you? Especially within a Lab it is very confusing to have test clients which appear fully functional 25 hours after the setup has been succeeded.
I've followed your annotation and posted the log files on the Connect portal.
Thx
Peter

Windows fax and scan disconnects prematurely then redials

windows fax and scan disconnects prematurely then redials to SOME but not all of my contacts
SO I have been using the dependable Canon FAX software through my MX860, same MS Contacts address book, same win8.1-64 fickle OS

Hi,
We can try to update the driver for your scan and fax and meanwhile, we can contact the manufacturer to update the firmware of your device.
Also try to repair the Fax and scan components by turn off and turn on in Turn windows features on and off:
If the issue persists, please help to upload the event log here for further research.
Kate Li
TechNet Community Support

Windows Fax and Scan

Hi, My Computer is a Lenovo G50 (windows 8.1) and my Printer/Scanner is a HP Deskjet F4580 (F4580) All – in – one Series. The deskjet is connected wirelessly to my computer and prints documents OK but will not scan documents using ‘Windows Fax and Scan’. With my old computer I was able to scan documents. Can anyone help.

Hi canalboat211,
See if this video helps at all.
Regards,
Dave

Windows Fax and Scan, can we label incoming faxes?

Hi all,
We are using Windows Fax and Scan in our small business and it works great EXCEPT that I cannot figure out
how to add a description to received faxes to make them easier to access later
We can do this with outgoing faxes, but cannot see where to do this with incoming faxes
any thoughts?

Hi Chry,
No, there is no method to add the description for the received fax. You only add the flag "mark as read /mark as unread".
I could read the subject to know the synopsis. Furthermore, the Preview pane also could let you read the first page of the fax.
Click View-> Preview(marked), Add/Remove columns-> choose "Subject" to displayed columns -> OK.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Preparation for installing bootcamp and windows 7, and in the absence of a DVD drive

I am not sure that I submitted this with the right boxes ticked, so i am re submitting it!
In preparation for installing bootcamp and windows 7, and in the absence of a DVD drive on my MacBook Air, before starting, can I partition my external drive (for use with my Mac) to have an ISO image file location for Windows downloads?
Cyfromayo

The Boot Camp instructions are located here: http://www.apple.com/support/bootcamp/
The Boot Camp Discussion Community is located here: https://discussions.apple.com/community/windows_software/boot_camp

Just transferred data to iMac from working Mac Pro that is using Parallels and Windows 7 and the Biblesoft 5 and it will not open on the iMac the only change is the my new iPhone number is OS. Any ideas?

Just transferred data to iMac from working Mac Pro that is using Parallels and Windows 7 and the Biblesoft 5 and it will not open on the iMac the only change is the new Maverick OS from the macpro Lion OS. Any ideas?
<Personal Information Edited by Host>

Setup Assistant and Migration Assistant do not restore MS Windows, it only does the OS X partition. All of your Windows stuff must be backed up and restore using a MS Windows application. If no one on this forum is able to answer your question then I'd repost it on a Parallels forum to see how other Windows users approach this.

My macbook air (version 10.9.4) display flickers, has random tabs and windows opening, and there are random ads almost everywhere. All this happens when I am using safari. What can I do?

My macbook air (version 10.9.4) display flickers, has random tabs and windows opening, and there are random ads almost everywhere. All this happens when I am using safari. What can I do?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
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'-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,Inter,iTu,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Upgraded to Acrobat Prp 9 and Windows 7, and I can't merge files anymore.

Hi, Upgraded to Acrobat Pro 9 and Windows 7, and I can't merge files anymore. Acrobat Pro tries to save each file individually before it tries to combine the files. I actually get an error message with PDF files that are in my list of files to merge. Please help!

Did you do the updates to Acrobat? Now at 9.5.5.

No connect between my iphone and itunes .. version is up to date and windows 7 and change between ports .....?

no connect between my iphone and itunes .. version is up to date and windows 7 and change between ports .....?

sorry but i need support from apple .................................

Windows fax and scan printing

When printing from winnows fax and scan ( windows pro), I can not get the pages option to work. If I rec a 5 page fax and only want one of the pages I have to print them all. I have looked for a setting to check off or unchecked but have had no luck in finding one. Can anyone help?
Thanks
Derek

- try to update fax & scan ( via windows update )
- *click control panel > un-install/change a program > turn windows fetures on or off > uncheck fax & scan > restart your computer > then check the fax & scan again > check if issue persists.
* make sure you back-up your current settings & files, after re-installing fax & scan, settings & files may be lost.

EliteBook 8570p Fingerprint Sensor Issue and Windows 8 and 8.1 Built-In Biometric Framework

Hello there,
i'm currently testing the Preview Build of Windows 8.1 on my HP EliteBook 8570p and have a small Problem using the Fingerprint... but back to start...
In Windows 8 there wheren't any microsoft builtin biometric framework, to get the fingerprint there you have to install the hp security protect manager, and the validity Fingerprint Driver from here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=de&cc=de&prodTypeId=32...
the actual version that the site above state is this: 4.4.228.0 (31 Okt 2012)
the filename of the fingerprint driver should be this: sp59624.exe
exactly this is what i download, but then upon extracting and "older?" SP-Number appears? -> SP58152 ????
Driver should have Win8 support, but on installing it it just says it supports Win7 max... another hint that the driver packet is wrong packed...
this is the first thing what is very strange, even, the driver won't install automatically... just manuall, this is also a non WBF (Windows Biometric Framework) driver, so ne built-in fingerprint support of win 8.1 does not work.. indeed with the hp security manager... but when using the fingerprint login there i see just ugly Windows Vista branded Loginmasks... not a real choice..
after a bit of google seach i then found a new version of the validty fingerprint driver, but this is not listet in the 8570p Model download page... just found it with the help of google..
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=de&lc=de&dlc=de&softwareitem=ob-109892-1
this one have a newer version: 4.4.234.0 (2012-09-07)
interessting thing about this... newer version, but older release date... ?!
and it is a WBF driver, voila, i thought...
installing the driver via the device manager (VFS451) and Windows 8.1 is able to scan fingers for login or credentials requests... works quite well... until first reboot... sadly after the first reboot, windows just continously means that a finger is getting swyped acrous the fingerprint reader, but it isn't...
after deinstalling the device, and reinstalling it (and driver) the fingerprint reader works again still the next reboot...
any help is appreciated and HP PLEASE do something about all the issues with the fingerprint readers even in Windows 8 (and/or correct the download)

Hello DaStivi,
Your EliteBook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forum
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Can login to Xmarks on Mac, 10.6.4, no problem, but running parallels and windows XP and Firefox on that, I can't login to Xmarks since it won't accept my password, and I'm asking who to contact to fix this problem with Xmarks?

If the question had been asked before, I would have read the answer. Can you make this support any more useless?
I'm trying to run Firefox on a Mac with Parallels and Windows XP. I can use Firefox, that's fine, what I can't do is sync my bookmarks. They are all synced on both macs, and my old PC, a really slow Dell L110, thus trying to use Parellels. Is there any way to contact someone who can look at why my log in to Xmarks won't work on Parallels? Or if there is a support page somewhere where one can actually get some answers, please let me know. Thanks, Rob Rand

Same issue - however firefox will open but I can not click on only of my tool bar shortcuts - the writing on the google age is greyed out so I can not click on anything. Still no resolution? I have deleted the folders and re-installed - it will open and then locks and it will not work????

LSI HDA Modem and Windows Fax and Scan

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