Cannot send/receive Fax through Windows Fax and Scan

Question

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1.  When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
call".  I've also tried sending and receive an error: "No dial tone was detected"  I've connected a regular phone to the line and placed an outside call and received a call from an outside line.  No errors are logged in Event
Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role.  In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Answer 1

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu