Lumia 1020 Won't Recognize Headphones

I have a Lumia 1020 and a Nokia Purity Pro headset/headphones. Ever since I paired my 1020 to my Purity Pro, the headphone jack has stopped working, and the only way to listen to music has become my Purity Pros. Which is fine, except my car doesn't have Bluetooth, so I rely on an aux cable for music.
Anytime any type of headphone device is plugged into the 1/8" jack on the top of the phone, there is the solid 'pop' in the speakers, bu then nothing happens.
The 1020 just plays sound out of the speakers as if nothing were plugged in.
This is the 3rd Nokia Lumia I've had issues with the headphone jack. I'm not sure if it's a software issue or a hardware issue, but two of my previous 920s have had headphone jack issues.
Thankfully those both occurred within the first 25 days, so I was able to get AT&T to swap it for free. However, my 1020 is now almost 3 months old, and AT&T wants a 199$ deductible to do anything about it.
Does Nokia offer any type of support for these issues? Searching the internet gives mixed messages of horror stories of people sending in their devices only to never see them again or have them immediately returned, or wonderful stories of Nokia sending a new device before they even receive the defective one.
Any help would be appreciated.

Hi d_savov,
Welcome to the forum!
Is this for a Lumia 1020 as well? Have you tried using your headset with other phones if possible? This will help verify if your headset is working fine. Have you also checked if there's something stuck in the phone's headset port that might cause the issue? Your headset is a Nokia WH-208, right?
BTW, are you getting the same audio quality with the music or calls when the sound is received via loudspeaker? Also, when you say 'the phone isn't recognizing your voice', does it happen when using both the headset and the phone's mic?
Try to verify if the phone's software is updated by going to Settings > Phone update. Try also to check if the system apps are up-to-date by scanning the QR codes shown at this link, especially the ones for Accessories and Audio: Nokia Windows Phone 8 App Updates. You may also reboot the phone by simultaneously pressing and holding the volume down & power keys until it vibrates and restarts.
We'll wait for your feedback.

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iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
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iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
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B. Format your iPod with a start disk
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If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

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Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1020 Won't Recognize Headphones

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