Lumia 920 not working after wireless charge

This is not my phone specifically, it is a family memers phone on my plan. 
So she has had the phone for a month and from what i know, it worked fine no issues.  ATT forgot to order her a wireless charger so they finally did and used it for the first time last night.  Not sure how long she charged, but after chargine, the phone did not work and she could not boot the phone. 
I asked her to ry to do a soft reset by holding the volume and middle button, the phone vibrates after 10 seconds, but it shoes a blue screen.  I asked her to do a hard reset wiping everything and starting frrom factory, same thing happens with a blue screen coming on and nothing else. 
Im not certain if she had the update either, i doubt she has the update.  Is there a way to get this phone up and running or will i have to do a warranty exchange?
Thanks

Sounds like you have tried everything, so apart from installing the Portico update that was pushed for AT&T and Rogers devices in the last few days, and checking that she is up-to-date with all the Nokia system app updates in the Store, there is nothing much else that can be done. You most likely will need to take the phone back to the point of purchase and request a replacement, as it sounds it is hardware defective.

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