Mac genius turned on MacBook after spill
Hi everyone,
This afternoon I spilled coffee (with cream & sugar) on my desk and it splashed onto my MacBook Air spacebar, command, option, control keys and trackpad. I immediately tried to wipe it off and then turned my MacBook off. Had an appointment a the Genius Bar about 3 hours later, told them what happened and handed it over. They took it to their back room to have a look and returned and told me that the trackpad was malfunctioning, that the warranty doesnt cover liquid, etc... and then turned the MacBook on to show me. At that point, the trackpad was working, but then the keyboard wasn't working right. I asked him what I should do, and he said my choices are either to send it off for a $755 flat rate fix, or to try and let it dry for a while longer and see what happens.
After reading these forums all night, I'm confused about why the Apple Genius would turn on my MacBook. From everything I've read, it should've not been turned on for a few more days. I definitely was too afraid to turn it on myself, but when the Apple Genius turned it on, he seemed like he knew what he was doing. Did that do a lot more harm to it? Should I even bother letting it dry for another day, or assume that since it was turned on (at least twice...), that it's a lost cause?
letting it dry out will help next to nothing, the "dry it out and turn it on" method everyone seemingly likes to do never accomplishes anything.
sticky sugary residue is left behind to bridge electrical solder points which causes short outs. (hence sugar being an electrically conductive nastiness).
turning anything WET on is a bad idea yes.
You said "it splashed onto my MacBook Air spacebar, command, option, control keys and trackpad."
Damage was done. If it was very little liquid, then only your trackpad and keyboard are damaged and it will not make (assuming this by guessing from your statement) it to your important logic board.
thankfully there extremely few parts in a macbook Air.
as long as your monitor, IO board, logic board, and SSD are safe.......
but yes, spills migrate, and damage A leads to B....etc.
check your home owners policy to see if youre covered.
Laptop repairmen that are VERY skilled (worked with some and I was one) get frustrated over fixing spills, because dry residue is invisible.....
they fix things they know are bad, inspect for other, but when it works, they give back the repair.......unfortunately the only way to fix problems like this are fix and test......fix and test.....
people sometimes get laptops back as fixed but it crashes and the repairman is made to look like the dufus, but the fact is short of replacing EVERYTHING in the laptop, the dry residue in cracks and crevices is invisible, and sometime you have to just "wait for it to fail" before you can fix it again.
cant fix what you cant see...... Spills in such cases are ALWAYS creeping nightmares to fix,,.....because they often have to be fixed AGAIN.
Similar Messages
-
Why does my mac mini turn off by itself?
My 2009 mac mini turns itself off after a few minutes. This started after a power failure. Might the logic board be fried?
1. Reset the SMC, as per > Resetting the System Management Controller (SMC)
2. Zap the NVRAM/PRAM, as per > About NVRAM and PRAM
3. Boot into Safe Mode, as per > Mac OS X: Starting up in Safe Mode
Then boot back into normal mode and if it is still turnning itself off...?
Run the Hardware test, as per > Using Apple Hardware Test -
i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?
This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6. -
I bought Macbook Air early 2014. Ever since i bought it to turn it on after a long ie. 5hr - 6hr i have to first charge it for at least 15 mins and sometimes it wont turn on for 3hr - 4hr and then it will turn on regardless of the battery charged. If i had put it on sleep even then it wont turn on it will work as usual as it is suppose to do. I went to icare twice and they game me the device back after 1-2 weeks saying it is now not giving any issue but when i will used it next morning again same thing happened. It's like i can never go out anywhere with the laptop outside as i have to first charge it and then turn it on. Icare wont replace my device they only say if there is any issue with the hardware we will replace that hardware but i think it is useless because they don't know what the issue is. Can someone help me out what to do now ? It's been to iCare ever since i bought it now i don't want them to again do the same thing.
Hi ..
Follow the instructions for resetting the SMC > Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support -
Blinking Caps Lock and Num Lock Keys Lit after spilling water Macbook Pro.
What does it mean when the caps lock and Num lock key blink, after spilling liquid on a Macbook Pro? Does this mean that liquid is still present? Also, the white light by the latch was blinking. What does this all mean?
Possible liquid damage.
Immediately disconnect all peripherals, power cord & remove the battery. Turn the computer over with the lid partly open and the hinge facing upward to let the liquid drain. Do not flop it over and lay it flat - you want to separate it from the moisture. Place paper or cloth towels under the machine to sop up the mess.
After the computer disgorges whatever you spilled on it, don't turn it on for 72 hours or longer. You want to computer to dry out completely before turning it on again.
Some users here swear by hairdryers. Blow drying the innards may bake whatever was in the liquid onto delicate computer components. Better to let the computer air dry.
Use plain tepid water to clean out the computer. If you spilled iced beverage more than likely this ice fried the hot motherboard.
Sugary, acidic or milky drinks will almost always cause problems later on as the residue starts slowly corroding the computer innards.
Swab down any sticky parts with distilled water or denatured alcohol.
If none of the above works, you will need to take the computer to a repair shop. Apple Care does not cover liquid or food damage. Believe me, they can tell. So the old "my computer stopped working" line is not going to work. -
I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Does anyone know how I can get to them? I did change my user name from 'user' while it was copying, could this have something to do with it?
You don't want to do that by copying.
Your best bet, by far, is to use Setup Assistant. If your Mac is running Snow Leopard, see Using Setup Assistant on Snow Leopard or Leopard.
If it came with Lion, it's a bit different: Using Setup Assistant on Lion -
My macbook pro keyboard backlight won't turn off, even after pressing F5
my macbook pro keyboard backlight won't turn off, even after pressing F5
Try resetting the SMC http://support.apple.com/kb/ht3964
-
My iphone wont connect to itunes on my macbook after I have already synced it. I am running the lastest itunes 10.4 and I have tried restarting both phone and mac. Can anyone suggest what I can do?
You will have to put your phone into recovery mode and restore the phone as new. Since you don't have a back up, you will lose all the data on your phone but you will be able to use it again.
Use this article iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212?viewlocale=en_US
Good luck! -
I have a CC subscription and had it loaded on my Mac and my old MacBook pro. I bought a new macbook pro and turned off CC on my old laptop but when I try to load it on the new one it keeps saying I already have it activated on two devices. Help!
Contact support by web chat or phone to reset activations.
Mylenium -
Office:mac 2011 was working ok after I installed it last month on my new macbook air. Suddently I no longer can use these programs (Word, Excel, PP) when it's opening a message "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience" appears... I tried to reinstalled it but it's the same. Can anyone help please? Thanking you.
Replying to myself here fyi ... I've just got a MS AutoUpdate 'popup' saying Office 2011 14.3.6 Update ... After a few minutes ... voila problem was fixed. Thanks to 'whom it may concern' I'm happy
-
Mac air turning off after starting
Mac air turning off after starting
Hello
Did you check the power saver settings?
Push he first slider far to the right up to never so that your Mac Mini never stops.
Also untick the suspend hard drive activity as soon as possible to avoid lag on your Minecraft server.
Best wishes -
When turning on Macbook pro laptop I receive a blank screen for a few seconds, then a folder with a ? is displayed and remains as if the computer is now Frozen. Mac book Pro leopard operating system. What can I do to get past the freeze?
Could the disk have failed?
Can you hear it?
Boot from the install DVD and see what Disk Utility says. -
Hi, a dvd got stuck in my mac mini and after looking at solutions online and attempting some not only has the dvd not ejected but my mac wont turn on properly, there is simply a white blank screen, can anyone help me please? thanks
Hi Claire, sounds dire, but some things to try...
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964 -
my macbook pro shuts down and doesnt let me turn it on after a few days i try to turn it on and it works but then after a few hours or so of using it it turns off again and the cycle of me waiting days to turn it back on happens again whats the prob?
If you haven't already done so, try this simple step first.
-
My Macbook turns off randomly after being on for a while and usually occurs when streaming video on netflix or something. I think it is overheating. Any thoughts?
You might be right about the reheating. Get iStat Pro https://www.apple.com/downloads/dashboard/status/istatpro.html
To monitor your tems and fan speeds.
Maybe you are looking for
-
What is going on with my iPad update. I waited for four hours letting it "update" and after the alloted time, it tells me that I needed to update my iTunes first. After doing that, I can't even get into my iTunes. It says a file is corrupt. This
-
How to block or delete a Cost center
Dear expets , how to block or delete a Cost center. regards rajakarthik
-
Importing XSD to Create a Msg Type.
Hi All, Can anyone plz tell me how to create a msg type based on external XSD.I hav gone thru help.sap.com. there it is mentioned for Data Type.It is given that to go for Tools->Import XSD.but i din't find any such option there.Instead, i hav gone fo
-
Converting .au file to wav
What utility should i use to convert this file? Thanks
-
ORA12203:TNS: Unable to connect to destination
I can not use sql downloaded in my laptop. when i am trying to log on using scott/tiger, user/manager, system/manager, everytime it is saying same and i am not entering any in host string field...can anybody help me please...