Macbook Pro Exchange
Hello,
I got the base model 15" macbook pro 3 days ago at an apple retail store. I have decided that for my needs I would be better off with the model with the 2 graphics cards.
Will the store let me exchange it for the better model and just pay the price difference? Thanks.
eww wrote:
Therefore, the restocking fee had nothing at all to do with your entirely separate purchase of a second MBP.
But it should. If you return a computer, and obviously it would have to be in the same condition as you received it, and buy a more expensive model, at the very least the restocking fee should be much lower or waived outright. I think a 10% hit to the profit margin while the customer is also buying a more expensive model would work out in favor for Apple 100 out of 100 times. And you would end up with a much happier customer, and not leave them with a sour taste.
I searched for Apple's profit margin on the MBP, but couldn't find it. But I'll bet it's very healthy.
Bryan
Similar Messages
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Has anyone done a MacBook Pro Exchange?
Hey guys,
Just wondered if I could ask you guys what you think of getting a replacement for my MacBook Pro - it's well within warranty, and I'm having a fair amount of problems with it!
1) The fans sound like a card in a bicycle spoke - and when I get this sound crashes are quite often.
2) When using my Bluetooth, I need to restart the machine sometimes, as it will just STOP working, then when i restart it the next time, I will not be able to START BLUETOOTH without another restart
3) The machine ZAPS me - YES, you read it - and no its nothing to do with any funky power settings, or chords or anything - bog standard stuff, straight into any socket makes the machine give off a fair amount of static shock that can be felt by other people touching me!
4) My mouse click seems ¨broken¨ sometimes - the thing seems to almost pivot in the middle up and down and makes a horrible CRUNCH sound and doesnt click properly... which is strange because 99% of the machines life it has been plugged in in lid closed mode to an external display/keyboard/mouse
5) The lid closed button has become very stiff and quite unusable sometimes which is worrying.
The machine is less than a year old, and I am covered by Apple Care - but like I said 99% of the machine's life (apart from when I first had it out the box!) has been spent on my desk, plugged into a external display, keyboard and mouse.
i'm pretty unhappy with the problems I'm having with it, and would quite happily hand it over to Apple for an exchange - just wondered if anyone has had any similar situations exchanging the product with Apple
Thanks,
Gi have exchananged my mbp. i had a lot of problems with my 5 month old computer, so i went to the the apple store. I asked for the manager and told her that i wanted my money back or a new one. she said she was sorry and did not want to lose me as an apple consumer. They replaced my MBP CD with a new MBP C2D. well hope this helps. just ask them and see wat they say.
Nick -
MacBook Pro Exchange and Repair Extension Programs
Hi:
I have a MacBook Pro Early 2008, and I think my laptop problem is the Nvidia Card. My laptop doesn't start. I can't hear the chime at startup, but I can hear the DVD and the HD spinning, and the fans working. I phoned the nearest Apple mervice and they said me that it is imperative that my computer is running so they can perform the test that determines whether the problem of my computer is covered by the Exchange and Repair Extension Programs "or distorted video no video issues". I have told them that's impossible, because the logic board defect causes a impossibility to boot the laptop.
Can anyone tell me if it's true that the Apple Service says to me? How they intend I start my laptop?
Thanks in advance.
(Sorry for my english)Thanks a lot for your reply.
But...
Why are you so sure that the Nvidia failure does not prevent the computer start-up. The laptop has worked flawlessly so far.
In some forums I read that the cause of the boot failure is just the defective nvidia board. First I had some screen flickering problems, and the latest problems are screen blackouts, this seems that the boot failure is the last symptom of a defective board.
In any case, I find it's a kind of surreal nightmare that Apple launch a replacement program, and deny coverage for units that have been rendered useless because the problem that justifies the replacement program. Doesn't have Apple the serial numbers of the units that can be affected by a problem that Nvidia recognize?
Anyway, thanks again -
Tomorrow I'm sending my MacBook Pro in to Apple due to problems with it freezing. I did have a question though. Will the new MacBook Pro be a brand new one or a refurbished one?
Thanks!Did Apple send you a brown box to ship it in for service? If so, it will be repaired and sent back. If they had you send yours back in the original box, you should get a new one.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
MacOSG: An Apple User Group iTunes: MacOSG Podcast Follow us on Twitter: MacOSG -
i like to upgrade my macbook pro 13" 2010 mid to macbook pro 15"
you have to sell your macbook pro 13 inch and pay the difference to get the Macbook Pro 15...
apple does offer a recycle program but you'll lose if you go that route... -
Can I return My IMac to exchange it for a Macbook Pro?
I have had a IMac 27 inch since march and it is the newest one. I dont like it, so can i return it for a macbook pro? I have the receipt and everything that it was bought with.
Please let me know, because im going to the apple store soon!If it is past 30 days then no you cant, which by what you said in your post; you purchased in march. If it is in the past 30 days then you will most likely only be able to do it through corporate apple. To the best of my knowledge the Apple retail stores aren't fit to handle returns and exchanges all that well. So call 1-800-my-apple or chat with an apple store rep to ask about exchanges. If you want directions for how to chat then just ask, they are lengthy so I don't want to type them if you aren't going to use them.
Remember, you can only exchange/return within 30days, restocking fees may be applied. See Apple, Inc. For more information. -
I bought a new Macbook pro in 02/26/2013 from Apple Canadian Ices -003. Than I could not use it, because my cursor uncontrollably was jumping around the screen, I was resumed my trackpad become bulging, Than on11/25/ 2013 they changed my trackpad for free, because was manufactoring defect, but not the bulging battery. They said that is do not needed. Since that my cursor is quiet often quivering, I think my Macbook has serious manufacturing defect. But they said no, during a year period I went to the genius bar at least 15 times, with this and similar problems. I went there yesterday, with different problems, and they said one of the screws came off from my truck pad, therefore they need to fix it and change it. I said: - What, how, what is the real problem? A screw does not comes off just like that? They will change my trackpad again, but not the battery. They said has to rebuild the operation system, I'm saving all of my data right now! I would like to exchange the battery too, or maybe get a new Macbook. My Macbook is 2010 China model. How long I would have this trackpad problem? What are you suggesting?
If it's a 2010 as you say towards the end of your post, it's out of warranty. The battery isn't covered in that case. Why don't you just buy a new battery if that's your concern? If it's a 2013 as you say up at the top, it shouldn't have a bulging battery. How do you know it does? If it really does, ask for the store manager and explain the problem.
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Can i exchange my old Macbook Pro with a new one
I have the 2010 Macbook Pro, but i would like to exchange it with the Macbook Pro Retina 13''. Is it possible.
ASAPRamzy01 wrote:
I have the 2010 Macbook Pro, but i would like to exchange it with the Macbook Pro Retina 13''. Is it possible.
If by exchange you mean Trade-In...
Apple does not do Trade ins...
See Apple's ‘Buy Back’ program here... But you may prefer to sell it privately...
http://www.apple.com/recycling/gift-card/ -
I would like to use my work exchange email on my macbook pro. But I cannot install it. I have no problem my work email on my iPhone or iPad. My work IT person does not know what is wrong. Why I try to set up the email I get the message that it cannot connect to this server.
Try going into System Prefereces then Mail, Cintacts & Calendars then click on the Microsoft Exchange link on the right. Type in your email address and password and allow it to set it up automatically.
Make sure your Mac is updated to the newest version of Mail.
If that still fails then I suggest you switch email clients. I don't care for the built in mail program. IMHO it is very buggy. -
How do I set Exchange Webmail in my MacBook pro?
How do I set an email in exchange webmail? I have an iPad and iphone and was able to do so easily but not so for the MacBook pro. There is no place to put the domain nor do I know some of the required data like internal or external server.
What version of Exchange is your organization using. Mail support Exchange 2007 and later, if they are on an earlier version you are out of luck until they upgrade. If it is on 2007 or later I found this under Mail's help menu:
Syncing IMAP and Exchange 2007 accounts
With Internet Message Access Protocol (IMAP) and Exchange 2007 mail accounts, mailboxes and messages are stored on the server so you can access them from multiple locations or computers. Mail syncs the mailboxes on your computer with those on the server, ensuring that mailboxes on your computer reflect actions taken while viewing mail on the server, such as marking messages as read, deleting messages, or moving messages between mailboxes.
Before using your account offline, manually sync the account with your computer so you know you’re working offline with up-to-date messages.
To manually sync an account with your computer:
Choose Mailbox > Synchronize [account name] or, if you have more than one account, Mailbox > Synchronize All Accounts.
Mail copies all messages to your computer. Depending on how many messages you have, and the speed of your connection, this may take several minutes. To monitor the syncing progress, choose Window > Activity.
To be more specific about which messages and attachments you want to keep on your computer, select the account in the Accounts pane of Mail preferences, click Advanced, and then choose an option from the “Keep copies of messages for offline viewing” pop-up menu. Keeping copies of messages and attachments on your computer ensures they are included in Time Machine backups and improves junk mail filtering.
When you go offline, you’re disconnected from the mail server. Any changes you make to messages are also made to the copies of the messages on your computer. When you go back online, the changes are copied to the server. -
Just updated to my macbook pro to 10.8.2. ical not synching with my Exchange 2010 server. Worked flawlessly prior to the upgrade. Settings set to auto discover. I matched settings of a partner in my who is still using 10.7.1 without issues. Help!
Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
That could conceivably explain all the problems you're describing. Replacing a Mac's battery should not be postponed since a failed battery will cause other problems to occur. It is also possible that its hard disk has failed, which means the information on it may soon become unrecoverable.
... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location. -
Is MS exchange the only way to keep mail synced across all devices? Can Mac mail do this without exchange? I have iPhone,iPad and new MacBook Pro, and looking for advice please.
As Bob says, any iMap service can do this. GMail can, iCLoud mail can too.
Both of these can be used with Mail on any device. -
MacBook Pro, Snow Leopard and Exchange Server
My wife is considering a MacBook Pro for her business (we have one at home). At her work they have Exchange Server. With our home MacBook Pro I have been able to connect to her Exchange server through Entourage. (however I think her Exchange server is version 4 and not 7). Anyway, we are getting mail, contacts and her calendar through Exchange but we are not getting shared calendars and I don't know how to access her files on the Exchange server. I really want her to buy a MacBook but we need to make sure that shared calendars and file sharing works. Can someone inform me about this?
Her company is upgrading to Exchange server 7 in December and I know that Snow Leopard allows Exchange to work through Mail, Address Book and iCal. Again, I need to know if calendar sharing and file sharing can work. Thanks.Hello,
Wondering if you had any luck getting this issue resolved (I have the exact same question).
Thanks,
-Todd / Chicago -
Is it possible to exchange my 15 macbook for 13 macbook pro?
is it possible to exchange my 15 macbook for 13 macbook pro?
the reason why i want to have the 13 macbook pro is for its size since i can put in my school bagIn the U.S., I think you have 14 days to return or exchange without penalty.
I think the 15 is much nicer, so I suggest you keep the computer and get a different school bag. -
I need exchange my devices (iPhone 4S and Macbook Pro) to news devices;
I would like by a iPhone 6 and a new Macbook Pro with retinaThis is a user-2-user forum; you are not talking to Apple here, sorry. Ask the Apple Store.
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