MacBook Pro Retina Display Logic Board Failure

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

Similar Messages

  • MacBook pro early 2011 logic board failure, return.

    I bought a MBP15" 2011 earlier in the summer, I have had mac,s for decades but this exception has been unreliable and a burden costing me time and money when you say professional this assumes a certain standard, build quality and most of all reliability, I find this misleading.
    I installed all the updates kept it clean away from any heat source as it runs so hot you don,t need a radiator and taken it to an authorized dealer until a few months ago it started slipping away then it went from bad to worse from intermittent glitches at startup to the gray screen. Then not even a complete HD format/re-install did not affect the problems.
    Went to Apple Store, Regent Street for the third second time unable to book online being told I had to return it where I bought it I normally go to Covent Garden its quieter they know me their the last few months have been very frustrating, audio fault, video fault and finally the it went crazy writing text, keyboard failure, audio and display completely unusable again.
    After asking to see a manager I was directed upstairs where I was stood in a cue finally being told to sit on a bench two hours later I tried to get attention of an assistant after being ignored although cueing again for another half an hour I was told he was by the stairs I walked over to that direction asking another assistant what was happening I had been their for a few hours now and i was determined this time to return this faulty machine.
    Finally I saw an assistant at the genius bar who asked me questions I told him I wanted to return the machine I had on going issues it was unusable I had important software from the RNIB on the machine which I would have to replace I needed it daily and needed it for work work finally he took the machine said the logic board was faulty and the keyboard, noted it had obviously been looked after mentioned people often drop them i assume he meant children who had not paid nearly two grand and gave me receipt for it then went away returned apologizing they had none in stock and it could be days mabye a week he was polite.
    Although I was happy to leave and the chance of getting a reliable machine that works was a major relief, until I got home the very very small writing on the receipt was read to me it said replace the logic board, keyboard no labor charge I am amazed i will have to pay for Applecare in another few months its like bribery not insurance its not as if its a faulty charger the machine itself that is unreliable and broken I cant work without It i,m blind.

    No one here can do anything to help you — you need to deal with the manager of the store. We are all just other Mac users here. Apple does not respond to posts in these forums, and does not read most of them.
    I suggest that if you write anything to the store manager or post again here in the future, you try to write in sentences, using appropriate punctuation. Your stream-of-consciousness tome here is quite hard to decipher.

  • The Logic Board of my MacBook Pro Retina Display stopped working.

    I purchased my MacBook Pro Retina Display 13 months ago. Barring a few errors the computer functioned beautifully, and I maintained it with the care it deserved. On Wednesday, last week, the laptop ceased to work completely. It wouldn't start, or charge. On submitting it for repair, I was informed that the logic board failed. Since its warranty lapsed a month ago, $1050 is required for its replacement. That outrageous amount is more than half of what I paid initially for the laptop. The service provider would not agree to any concession, or plea.
    For an Apple enthusiast, it is very disheartening to learn that its foremost product stops operating in this manner. I am a high school senior, who has accustomed himself to his computer, and cannot at this time purchase a new laptop, let alone a Windows laptop. With college admission deadlines fast approaching, I solicit your help and suggestions, very desparately.

    As much as it will suck to hear this answer, there really is no solution. Because the computer is now out of warranty, you have to pay the full $1050 to get the logic board replaced. I know this is a large sum of money, but you have to remember that the logic board includes the CPU, Graphics Card and RAM, all soldered onto the board. You're paying to replace all of the most expensive components of your computer, even if only one of them failed.
    So, long story short, you'll have to either pay to replace the logic board, because it's out of warranty, or buy a new computer.

  • HDMI failure on MacBook Pro Retina Display

    When I connect my MacBook Pro Retina Display (late Aug 2012) with HDMI cable to my HD TV their both screens turn blue and the Mac needs reboot. I used that same TV with my 3 yo MacBook Pro to watch over the HDMI (with some extra cabling) and it was fine. Why is it happening this now with the New Retina dispaly?

    Hey, I have the same problem too. It is making me angry. Both my thunderbolt outputs work, but the hdmi freezes both screens. I then have to shut the computer off by holding the power button and re-boot. Have you found a solution? I NEED my hdmi port. Please get back to me. Thanks!

  • Macbook Pro Retina display says "No batteries available" after legitimate system software update

    Issue Description
    On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
    Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
    It was delivered August 8, 2012. It cost me $3,265.16
    I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
    It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
    In the one year since I bought it, I have had only 2 issues;
    • A case of display flickering that resulted after a system software update on August 28, 2013
    (Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
    • A case of battery failure that resulted after a system software update on October 11, 2013
    (Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
    Symptoms after system software update
    • Battery Icon on status bar disabled with a message "No batteries available"
    • Battery not charging
    • LED on the Magsafe power adapter no longer show
    • Keyboard backlights no longer show
    • Notebook fan loud/noisy and permanently at high speed
    • Date and time reset to a date in the past at each restart
    • Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
    • An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
    Recommendations from Apple Support
    • Perform SMC Reset (http://support.apple.com/kb/HT3964)
    (Done - no change in status)
    • Run Disk Utility
    (Done - no errors found)
    • Run Apple Hardware test (http://support.apple.com/kb/HT1509)
    (Done - no errors found, no change in status)
    • Visit Apple Store
    (Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
    • Check System Report/Hardware/Power
    (Done - Health Information/Cycle count:0, Battery installed: No)
    • Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
    (Done - no change in status)
    Comments and additional Observations
    Please note the following;
    • All of the symptoms above appeared after a system software update on October 11, 2013
    • This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
    • The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
    • Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
    • The said update was not interrupted or anything of the sort
    • On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available" 
    I make the following deductions solely based on my observations
    • An apple authorized system software update broke the system
    • The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
    • It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
    • The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
    • The symptoms match what an SMC reset should resolve according to Apple documentation
    • This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
    Summary;
    The system is running OS X 10.8.5
    I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
    I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
    I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

    Issue Description
    On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
    Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
    It was delivered August 8, 2012. It cost me $3,265.16
    I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
    It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
    In the one year since I bought it, I have had only 2 issues;
    • A case of display flickering that resulted after a system software update on August 28, 2013
    (Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
    • A case of battery failure that resulted after a system software update on October 11, 2013
    (Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
    Symptoms after system software update
    • Battery Icon on status bar disabled with a message "No batteries available"
    • Battery not charging
    • LED on the Magsafe power adapter no longer show
    • Keyboard backlights no longer show
    • Notebook fan loud/noisy and permanently at high speed
    • Date and time reset to a date in the past at each restart
    • Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
    • An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
    Recommendations from Apple Support
    • Perform SMC Reset (http://support.apple.com/kb/HT3964)
    (Done - no change in status)
    • Run Disk Utility
    (Done - no errors found)
    • Run Apple Hardware test (http://support.apple.com/kb/HT1509)
    (Done - no errors found, no change in status)
    • Visit Apple Store
    (Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
    • Check System Report/Hardware/Power
    (Done - Health Information/Cycle count:0, Battery installed: No)
    • Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
    (Done - no change in status)
    Comments and additional Observations
    Please note the following;
    • All of the symptoms above appeared after a system software update on October 11, 2013
    • This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
    • The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
    • Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
    • The said update was not interrupted or anything of the sort
    • On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available" 
    I make the following deductions solely based on my observations
    • An apple authorized system software update broke the system
    • The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
    • It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
    • The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
    • The symptoms match what an SMC reset should resolve according to Apple documentation
    • This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
    Summary;
    The system is running OS X 10.8.5
    I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
    I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
    I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

  • MacBook Pro Retina Display Quit - A1502

    My MacBook Pro Retina display has quit. It stopped working in the middle of operation and will not come on. The computer boots fine (at least chimes), but nothing in the display. Have tried all possible keyboard resets--no luck. It was not set up for sharing, so can't log in remotely. Currently in Mexico, will bring to Apple Store on return. Any others with similar failures?
    Stan

    Do you mean beeps like one of these?
    Mac computers: About startup tones - Apple Support
    1 tone, repeating every 5 seconds: This indicates no RAM is installed.
    3 successive tones, a 5 second pause (repeating): This indicates RAM does not pass a data integrity check.
    1 long tone while holding down the power button: Indicates an EFI ROM update is in progress on a computer manufactured before 2012.
    3 long tones, 3 short tones, 3 long tones: Indicates EFI ROM corruption is detected and the computer is in EFI ROM recovery mode.

  • MacBook Pro retina display - BlueTooth interferring with my WiFi conncetivity

    MacBook Pro retina display about 3 years old - when I turn on BlueTooth, it interfers with my WiFi conncetivity causing the browser to freeze while navigating pages on the web

    It
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  • New MacBook Pro Retina Display

    Why Apple doesn't support their new MacBook Pro Retina Display with DVD-Room (Superdrive)?

    There is no reason for people to wag around a superdrive all day. Most people never use it anymore.
    Well that is simply not true.  Everyone I know who uses a laptop still burns CD's and DVD's.  Especially if they use their laptops for any kind of work besides downloading movies and music from iTunes or uploading their iphone pictures to facebook.  At my job, and at a lot of jobs, documents, video and other media are still exchanged by portable media. The cloud is not yet at a place that there is across the board use of it and there are also security and technical issues when exchanging information in adversarial situations. That are more easily handled by sending a disk.  Unless your computer is nothing more than a toy for you, there will be a need to be able to produce portable media for a long time to come. However,  with the portable drive add on, it's not a must to have it built-in and you maybe even be able to find a better drive for burning stuff than apples so a portable situation can be a plus.

  • How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display?

    How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display? When I click Get Info, the "Open in Low Resolution" box is marked and locked. How can I unmark this box? I currently run 10.9.1. I can open Adobe Photoshop CS6 in high resolution without any problem. Any advice would be much appreciated. Thanks.

    There is no such thing. In CS6 only PS itself is Retina compatible. You would have to use CC for full Retina support.
    Mylenium

  • How do I use my Macbook pro retina display as a monitor for a PC?

    How do I use my Macbook pro retina display as a monitor for a PC?

    MacQueries wrote:
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    Unfortunately, that is not possible. The computer only can "output" your display image, it cannot "input" an image from an external computer and display it on your MacBook's retina display.

  • I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

    I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

    Hello HanaAmer1,
    We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
    iTunes: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/TS5209
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  • How do i connect my macbook pro retina display to lcd projector

    How do i connect my macbook pro retina display to lcd projector?

    Depends on what type of video connection the projector accepts. Most common would be DVI, VGA or HDMI. Review this article for more information: http://support.apple.com/kb/ht3235

  • HT2807 how to know my macbook pro retina display is lg or samsung ? thank you

    Pls Help , do anyone Know . How to check my macbook Pro Retina Display Is LG or Samsung ? thank you

    Type this in Terminal
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    it will give a string of numbers/letters
    if they start with "LP" you have an LG screen
    if they start with "LSN" you have a sansung screen

  • Will an Infra-Red Adapter work with a macbook pro retina display so I can use the apple TV remote for presentations?

    I have always used the apple TV remote for my presentations.  I bought a retina display last year for the betterment of my presentations and now I have to stand near my computer and hit a button to change my slides where as before I used my remote.  Will a infra-red adapter work with the apple TV remote in the macbook pro retina display?  Love my computer, but very disappointed not to have a remote for presentations that does not need the internet.  Does anyone have any ideas?

    Yes, I used that and it works great if you have wireless connection.  Im looking for  a remote that worked like the apple TV remote.  My questions is, "Is there a USB infra-red remote that works with mac.  I have found this one: Keyspan EZ1 easy presenter.  It claims with works with PC and Mac and the reviews are good.  Does anyone know anything about it or if it works with retina display macs?

  • I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

    Go to: Apple > Force Quit
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