MacBook Pro won't load CD/ DVD! what to do!?

my mac wont load any disks anymore! there is no disk inside but still wont accept.. please help

This happened to me recently. I knew there wasnt a cd in the drive but it would only insert half way. I read about resetting various things but none of those tricks worked. So I will tell you what I did....but I am certainly not recommending it unless you are somewhat mechanically inclined.
The problem is that there is a pin that helps to eject the cd from the drive. Occasionally it becomes out of sync with the mechanism that helps load/eject cds. What happens is when the cd is being ejected, the pin on the top pushes the cd out...but it stops halfway and doesnt continue to the top of the drive where its out of the way the next time you put a cd in.
So thinking I could manually push the pin back into place, I opened up the back of the Mac, removed the cable from the dvd drive and took it out. After removing the screws and having a good look around and pushing a few things gently...I gave up. I knew the gears were out of sync but I didnt have the expertise to go any more than what I had done. So I put the whole thing back and restarted it. When it restarted I could hear the drive suddenly do something. Sure enough, it went back into place. Works fine. I'm not saying you should go through all that. My guess is that all I really needed to do was disconnect the cd drive and then connect it again and restart. Like I said, I'm not an expert and probably some people might tell you its not a good idea to do what I did. I'm just saying that it worked for me.

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My MacBook Pro won't load any websites on Safari (except this site, Facebook and Google), Opera, or Mozilla Firefox. I already did the "Reset Safari", restarted the computer half a dozen times, and I can't find this alleged "caches.db" file to delete.

My MacBook Pro won't load any websites on Safari (except this site, Facebook and Google). Opera and Mozilla Firefox won't load any sites whatsoever. I already did the "Reset Safari" several times, restarted the computer half a dozen times, and I can't find this alleged "caches.db" file to delete. I virus scanned the computer with Sophos, Avast, and iAntiVirus and it looks clean.

Is iAntiVirus the best virus protection to use for a MacBook?
The best anti-virus protection is your own common sense, and what you already bought and paid for with your Mac. Third party products such as "iAntiVirus" convey no additional benefit, and as you already determined are very capable of causing trouble.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

My MacBook Pro won't start up. What do I do?

My MacBook Pro won't start up. What do I do?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

My MacBook Pro won't turn on. What keys do I use toed last week.

My MacBook Pro won't turn on. What are the keys to reboot? This happened last week.

http://support.apple.com/kb/HT3964 if you haven't replaced the PRAM battery in the last 4 years.
If you have:
http://support.apple.com/kb/HT1379
Note, the PRAM battery is not the normal replaceable battery for power. It is the equivalent of the PC CMOS battery.

My MacBook Pro won't load any web page I have restarted and safe booted still nothing

My MacBook Pro will not load any web pages. Safari opens but when I click on top sites or type in a website it will start but not get past half of the address before stopping and going no further. I have restarted and restarted in safe boot and still no change. I'm am connected to the internet wirelessly and my iPad mini is connecting to the internet wirelessly fine, so I think the internet is fine. What can I try next?
Thanks

Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Uncheck the boxes beside all items.
Just check the box beside “Remove all website data”.
Click "Reset".
Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
Turn off Extensions if any, and launch Safari.
Safari > Preferences > Extensions

My MacBook Pro won't load up when I turn it on, just loads a gray screen

My MacBook Pro won't start up, just loads to a grey screen.. Please help anyone?

Try holding the option key on startup.

Macbook Pro won't load past a grey screen on startup!

I apologise for what will most likely be an essay ahead.
I have a Macbook Pro (2.16ghz) that is just over three years old. It is running on Leopard with all the up to date patches / updates. Over the past week or so, it has been 'playing up' in the sense that the spinning loading icon would appear at random intervals and stay there for a good 20 to 30 seconds or so, not allowing me to do anything. If I would be listening to music, the music would pause and then come back on.
It would normally appear when something was trying to load. For example, the final straw was when I was using Adobe Bridge and it was taking an extremely long time to load up the photos I had imported and in the end I gave up. Speed has never been an issue before and my MBP has 2GB of RAM.
So I backed up what I needed and proceeded to do an 'Erase and Install(Leopard) format. Once formatted, the MBP booted up and I completed the registration, took my User picture blah blah etc. Once done, the MBP booted into OS X - this is where the problems occurred. The spinning loading icon appeared and after about 30 seconds or so, the Finder window / toolbar at the top disappeared, as did the Macintosh HD icon on the desktop. All I was left with was my wallpaper and Dock with icons in. However, if I clicked on any of the programs, nothing would happen.
Naturally, I tried restarting it and the same thing happened again. I figured that because my MBP was connected to a second Dual monitor, that this might have been the issue so I decided to boot from the OS X Leopard CD and do another 'Erase and Install'. I once again got past the registration screen, but this time, instead of booting into OS X my MBP stuck itself on a grey screen. It would not go any further.
I then decided that the spinning loading icon issue may be a RAM problem. When I first got my MBP, I upgraded the RAM so I knew how to take it out and replace it. So I tried taking out the RAM stick (1GB) I put in orignally and booting it with the original 1GB stick. The same problem occurred. I tried the other way round, putting in my 1GB RAM stick and taking the original out - nothing worked. I tried every possible combination, even swapping the sticks around.
Eventually my brother tells me he has some spare RAM which I also try and once again, this does not solve the issue. So I figure it cannot be a RAM problem.
So next I try booting from the OS X Disc on startup and run Disk Utility. I verify and repair the Mac HD which comes up fine. No errors, no issues, nothing.
I finally scour the internet for info on what could be the cause of the problem and the biggest suggestion seems to be formatting. So I once again try formatting my MBP for a third time - however this time, I get the original problem. It boots up into OS X but then the Finder toolbar and Mac HD icon disappear, leaving me with Dock and Wallpaper.
The final thing I try is resetting the MBPs PRAM on startup. This does not solve the issue.
So here I am. If you could be bothered to read all of that, well done haha I'm not sure if I could have.
If anyone has ANY suggestions or advice, please post!
I do not have Apple Care so if I was to take it to the local Genius bar, would they look at it for free and diagnose it? Or would that cost me? I have never had to take my MBP in before.
Thankyou again

I just skimmed over this because the post is like a small novel! lol Try a Apple Hardware Test. I think it's probably a bad logic board.
http://support.apple.com/kb/HT1509
Don't take it to a Genius Bar until you've done this, saves time and you might have a little more info to give them. Also that way you won't feel pressured into anything. It's out of warranty, so sometimes I've noticed they can be a little pushy especially on a very high dollar replacement such as a new logic board on an out of warranty item. Also the "enhanced diagnostic" is around $100, so you might have to at least fork over a hard earned Benjamin and not get anything fixed. And whatever you do, DO NOT, I repeat, DO NOT tell them you upgraded the RAM yourself. If they are feeling in a good mood and decide to knock off any money or waive any sort of fees, this will kill it instantly. RAM is considered "user serviceable," but they normally try to plead "the part you installed is not Apple Authorized" or the "installation caused the issue and was not an ACHT." Put back in the original stick and leave it alone. Hope this helps you out!

MacBook Pro Won't Read a DVD+R (RW) Created on a Panasonic DVD Recorder

Hi,
I recently used a DVD Recorder to transfer VHS tapes to DVDs. The disks (DVD+R RW) read fine on the video recorder and other dvd playback units, but won't open on my MacBook Pro. I keep getting the screen that asks me to format. Is this a problem with my MacBook? I'd like to edit these DVDs. Can I do that?
Thanks,
Chris

One other slight possibility is that the drive in the problem MBP is a different brand to the one in the "good" one, and for some reason doesn't like that particular brand of media (they all have slightly different reflective properties etc). You can check in System Profiler to find out what sorts of drives are fitted in each.
But a bit of dust or film on the lens is the most common cause of optical drive problems, so a cleaning disc is certainly worth trying. I actually run one in my own computers every month or so. Seems to keep them running for years while others have issues after months!
Cheers
Rod

My macbook pro won't load all the way when I start it up.

Lately, my mac book pro has been slow to use, and the colour wheel pops up often. I shut it down earlier today, and now when I try to start it up, it won't load all the way. When I do manage to get to the homescreen, the applications and toolbars won't load. Any ideas what the issue might be and how I can fix it?

It could be a number of issues, Fred.
Have you optimized your photos to no larger than 1000x750 pixels, per the FAQs to the right of this forum? Oversized photos are the chief reason for these types of failures.
http://forums.adobe.com/thread/431851?tstart=0
You also say your videos are MP4s. Are these AVCHD video or are they from a "webbie" camcorder, such as the Flip cam? Flip video uses a proprietary codec that often jams up video editors. This is also covered in our FAQs.
http://forums.adobe.com/thread/437535?tstart=0
Finally, have you ensured that the drive you are saving your video to has adequate free space and is freshly defragmented? You should always have at least 30 gigs of free space on your drive plus 30-50 more for each hour of video you're outputting.
And, if you are exporting to a drive other than your C drive, you should ensure that the drive is formatted NTFS rather than FAT32. FAT32 drives have a file size limit that often chokes video output.

Macbook Pro won't load past white loading screen when turned on after kernel panics

Hello,
I have a Macbook Pro and recently its been having repeated kernel panics. In the past few days its been turning off every few minutes or so. yesterday it had one and now when I try to turn it on it doesn't load. I get the white loading screen with the apple logo and a loading bar underneath. But after the bar fills about 5% of the way (if that) the bar just disappears and the spinning loading icon just keeps going without anything happening (however long I leave it).
Please can someone give me some suggestions to fix this. Just a few things to note:
a) I'm not great with computers so any fixes please explain in the most simple terms
b) I have VERY important work files on there that are NOT backed up (big mistake I know), so please only suggest fixes that will not remove these Microsoft Word files. Guaranteeing the safety of my work is paramount with any suggestions.
c) I may not have any of the disks which came with the Macbook Pro originally (though I may somewhere)
d) I've read some other forum posts and it seems that I need to know the details of my operating system. I don't know these and have no way of accessing them on the computer (for obvious reasons). Its a late 2011 Macbook Pro if that is of any help.
A massive thank you to anyone who can suggest a fix to these, I shall be eternally grateful.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

HT2499 my macbook pro won't play any dvds - so many problems with this machine I wish I hadn't switched - constantly frustrated and find it so unfriendly

So much wasted time with this MacBook Pro - I so regret buying it, but I guess I have to stick it out for awhile, seeing as it was twice as much $$ as a new Toshiba (why oh why did I switch) - not friendly at all. i.e., I didn't have to have a support community with my PC - it just worked!! That being said, does anybody know why this thing keeps telling me "not permitted" - ? It brings up a dvd player icon but gives me a black screen that says not permitted.

ok, I found a TS file and the program separated all my chapters into separate files. eg., there are ten little VLC icons - so, at least I know the computer is recognizing the files to a certain extent. I am used to the dvd opening with its menu on other computers - what program on the MAC would do this so that I can just play the dvd right through and use the menu, if I want to?
Thanks to everyone who replied.....
As you can tell, I am not super computer literate - I just want to use this new Mac with the facility that I am used to with my old Toshiba, programs that are friendly that I can navigate around and organize/burn/play my dvds/CDs. That is why my daughter (20 years old) talked me into buying this Mac when I needed a new computer, she said all her friends who make movies and other media have MAC, but her really Geek friends don't use MAC. Sigh.....my struggle continues - I think I will have to take a Mac course, or try to sell this and go back to PC. Only so much time I am willing to put in.....I end up serving this MAC rather than it serving me.....BF

MacBook Pro Won't Boot Install DVD for Fresh Install

Hello All:
I just received my new MacBook Pro ( 13", 2.53 Ghz, 4 GB RAM, 256 GB SSD ) and I am unable to use the OS X install DVD to do a fresh install.
When I put the DVD in while in OS X, it recognizes the DVD immediately and seems to function fine but when I reboot to use the disk utilities, that is when the problem starts.
I get the grey screen, then the grey apple logo, and then the DVD drive spins up and appears to be loading. After about 2-3 minutes of waiting, the screen goes black and the system is non-responsive.
I've tried multiple times and ways (option key and 'c' key) to boot it with the same results.
When I put the OS X install DVD into one of my other Macs, it starts up the utilities without issue.
For all intents and purposes, the system seems to have no issues with the DVD drive ( can play movies and read DVD-R disks ) but I cannot boot from it for some reason.
Any ideas? Could this have anything to do with the fact that this system has the 256 GB SSD?
Any advice is greatly appreciated!
Thanks,
- Dan

Thank you for the repl Michael. It is greatly appreciated.
You are right, there isn't a need for a fresh install but being in IT, my natural instinct is to want to see how everything works if only out of my own curiosity. In this case the attempt to do a fresh install brought to light a potential issues.
I did indeed do the option key, the 'c' key, the disk utility option from the install media, as well as setting in the drive options of system preferences.
The install media is the media that shipped with the MacBook Pro so I would hope they shipped me the correct one but you make a great point and I will try double checking with them as well.
Thanks,
- Dan

My brand new MacBook Pro won't turn on. What's the deal with this?

I got the thing yesterday. Sat down with it last night and everything started up fine. I set up my account and then it was time for updates. Naturally, I said yes to the updates. They downloaded, they installed, and that was the last time my brand new MacBook Pro turned on. I've checked to see that the battery is fully charged. I've tried plugging into other outlets. I've tried removing the battery and the power cord and pressing the power button for 5 seconds. Nothing has worked. When I put my ear up to it while pressing the power button, I can hear it try to start and get about 2-3 seconds in to start up and then a click and nothing. Does anybody have any idea what the heck has happened here?
15" MacBook Pro Mac OS X (10.4.6)
15" MacBook Pro Mac OS X (10.4.6)

actually i pass the 15 first days, i bought the mac in may, but here in spain the electronic components have a 2 years guarantee, i'll took to the store i bought soon couse it`s no normal so much hot

MacBook Pro won't mount *2nd* DVD until after reboot.

MacBookPro5,1, Intel Core 2 Duo, 2.53 GHz, 4G ram, Mac OS 10.6.8
This MacBook Pro will not mount more than 1 DVD without a reboot in between discs!
These are commercial movie DVD's in excellent condition.
I can mount and watch one commercial DVD with no problems, but when I eject that disc after viewing and insert another commercial disc, it will not mount. I can hear the drive spin up, then spin down, then spin up again, etc... eventually the Finder takes over and says that I've inserted a blank disc and do I want to ininialize?
Eject command does not work while this spin up/spin down loop is occurring. If I Shut Down before the Finder finally recognizes there's a disc in trouble, then reboot and hold the trackpad button, the disc will eject. If I then trash all DVD preferences, the disc will mount and eject on command.
Inserting another disc will result in failure to mount! Etc...
Any ideas?

I should have updated this ages ago. Sorry.
The solution to the problem was to remove the DVD drive, take the cover off it and clean the lens in the reader mechanism. Just Google up the disassembly directions for your particular Mac model.
Downhillracer1's solution, compressed air blown in through the disc slot is certainly easier and might do the trick if all you've got is a spec of dust on the lens, but if it's a problem with some kind of film deposited, opening it up and cleaning the lens is more thorough.
My DVD drive now reads and burns with no problem.

My MacBook Pro won't load my CD with pictures. Help me :(

I bought my laptop a couple months ago so I know it's not because my computer is old, but my picture CD won't load or open or anything. It makes a noise like it's going to start up, but still I get nothing. It works on my parents' desktop computer, but not mine please help me!

Hi JustinAlexa,
You don't say if other CDs or DVDs work. Please check out this article which goes through troubleshooting optical disc reading.
Archived - Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop
http://support.apple.com/kb/ts2288
If it's just the one CD, it's likely an issue with that CD. See if another copy can be made and try that.
Best Regards,
Nubz

MacBook Pro won't load CD/ DVD! what to do!?

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