Mail attachments not displaying correctly

Hi all,
I did a search about this but didn't find anything.
The problem I am having is when I attach a pdf that I made with Illustrator, the pdf will sometimes show up wrong (all black, missing parts of the art, wrong colors, etc) in my message before I send it.
These are proofs that I'm sending to customers and so far, I haven't gotten any complaints. If I open the attachment in Acrobat, it looks fine. Sometimes if I open it in preview or coverflow though, I get the same issue that I see in Mail when I attach it to send.
This only seems to happen with pdf files so far and didn't used to happen. (I'm not sure exactly when it started, probably some time in the last 2-3 months)
Does anyone have any ideas what might be happening?
Thanks

Thanks for the reply Bob.
When I make a pdf in Illustrator, I do a save as and save a pdf that can be read back into Illustrator. (Illustrator Default with compatibility save to Acrobat 6 (PDF 1.5) I have to do it this way to ensure that my files can be read without any issues by printing plate makers once the proof is approved.
I've been saving files this way for the last 3+ years and never had a problem before now.
It is just a cosmetic issue on my end, but I would like to be able to see the pdf accurately before I send it like I used to be able to do.
I've got one customer who uses Preview for pdf's, but they haven't had any issues so far. They also use an older version of Preview (I think they are still running 10.4 or 10.5)
Its good to know the file isn't getting messed up, but I'd like it to work the way it should.
Any other thoughts?

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<td height="44" align="center" valign="middle" class="title">HPI 1/5 Baja 5T Gas Truck RTR<td></td>
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<p> </p>
<p> </p>
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<td height="21"> </td>
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if(document.images) {
tempImage = new Image();
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-1md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-2md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-3md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-4md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-5md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-6md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-7md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-8md.jpg";
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newPicURL = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/"+newName+"md.jpg";
mainPic.src = newPicURL;
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Paul
[email protected]

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<p>HPI Racing is proud to present the Baja 5T, a <strong>ready-to-run</strong> (RTR) 1/5th scale off-road truck that expands on the award-winning Baja 5B family. With the Baja 5T you get aggressive desert truck looks, high performance new features, and compatibility with many of the existing Baja 5B spare parts and option parts, wrapped up in a RTR package that gets you running in just a few minutes.</p>
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<td align="center"><span class="features">Specifications:</span></td>
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<li>Extended Roll Cage</li>
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<li>Fuelie 26 Engine (26cc)</li>
<li>All Metal Transmission Gears</li>
<li>High Quality Radio Gear</li>
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<td class="featurebackground"><ul>
<li>Drive System: 2WD viscous Diff</li>
<li>Tires (front & rear): Truck Wheels / Desert Buster</li>
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<ul>
<li>Unleaded Gasoline: 87-93 octane, mix gasoline with two cycle oil at 25:1 ratio</li>
<li>Transmitter Batteries: 8x AA</li>
<li>Screwdriver: Flat blade, 3/16" (4-5mm) wide</li>
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<td> </td>
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<td> </td>
</tr>
<tr>
<td class="policy"><h2>Insurance</h2>
<p>We offer insurance which is optional during checkout for both Domestic and International customers which will cover the full amount paid by customer, if insurance isn't purchased we are not responsible for packages that are missing during transit. If you use the USPS First Class Mail International shipping service please allow 10 - 25 business days for the delivery of your package.</p></td>
</tr>
<tr>
<td> </td>
</tr>
<tr>
<td class="policy"><h2>Returns</h2>
<p>We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If by any means your unsatisfied with your purchase we will be happy to accept returns for an exchange or a refund within 14 days. If shipping the item back, customer is responsible for freight charges to us. We offer refunds & exchanges if your not satisfied with your purchase. The returned product needs to be in the same condition it was shipped out in, unused and in it’s original packaging. If by any chance there has been an issue with your order and you want to request a return please email us at [email protected].</p></td>
</tr>
</table>
</body>
</html>
<script type="text/javascript">
if(document.images) {
tempImage = new Image();
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-1md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-2md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-3md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-4md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-5md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-6md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-7md.jpg";
tempImage.src = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/Image-8md.jpg";
function changePic(newName) {
newPicURL = "http://www.ehobbyplanet.com/Items/RC/HPI/10620/"+newName+"md.jpg";
mainPic.src = newPicURL;
</script>
That's the best solution I can offer.
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
www.alt-web.com/
www.twitter.com/altweb

I have an issue with some PDF documents some MS Office documents, notably MS Word when received in eMail as attachments not displaying on iPhones, iPad 2s

Hi,
I have an issue with some PDF documents & some MS Office documents, notably MS Word when received in eMail as attachments not displaying properly on iPhones, iPad 2s & new iPads?
PDF docs - areas of the doc only show as grey splotches regardles of viewer
MS Word Docs -
inserted graphics don't display at all,
tables & lists especially with borders are broken &
tables & lists missing the borders &
tables & lists missing the 1st 1-2 lines of the lists/tables.
This is replicated on iPhone 4s, iPhone 4Ss, iPad 2s, iPad new (x2)
It certainly happens in iOS 5.1.1 & iOS 5.1
We believe it all worked aok in iOS 5.0.1(?) & prior
There is no problems reading/seeing these PDF & Word docs on anything other than iDevices.
This is rather critical for us & if not quickly fixed/rectified will prevent us from further purchases of these devices
Rolling back to iOS 5.0.1 or prior I believe isn't possible because of the BaseBand update(?) & isn't much of an option because of the quite noticeable Battery/Charging/WiFi improvements in 5.1 & 5.1.1

Hi,
I logged a call with AppleCare & have since had explained why this occurs (some time ago)
I'll try to explain what was indicated to me.
iOS has a limited Font Set & this affects what PDFs can display. You need to use iOS supported fonts in your PDFs to see/read them properly
These supported fonts are indicated here => http://support.apple.com/kb/HT4980
Regards MS office docs, iOS doesn't have much of an API to work with MS Office documents at all so is stuck with 3rd Party Apps to try to do it.
Unfortunately Mail in/on iOS uses the API to attempt to open/use MS Office attachments unless you tell it to use an App to open the attachment.
I have had success opening & reading MS office docs now with CloudOn, but find it slow & very awkward to use.
Not too sure if this helps others, but at least it explains why this is occurring

HTML Form Not Displaying Correctly in Outlook 2010 (Exchange 2013)

Hello,
I have recently migrated to Exchange 2013. Clients are still using Outlook 2010. There is an application that automatically sends an HTML form by email for the users to fill in. The form consists of radio buttons, text areas and drop down list. However,
in Outlook 2010, the form is not rendered properly.
When I clicked the "If there are problems with how this message is displayed, click here to view it in a web browser" link, the email is opened in
IE and the form is displayed correctly.
I also tried opening the same email in other clients, such as Thunderbird, Apple Mail Client and in mobile phones - the form is displayed correctly. I wonder
why it fails to do so in Outlook 2010. The user mentioned that this does not happen in Outlook 2003 and prior to migration (I used Exchange 2010 previously). I have also tried using OWA, but the form does not display correctly
Any help?
Note: I can't attach any images or links as it is mentioned that my account is not verified yet. I will post some screenshots when it is possible to do so

Hi
Outlook 2007 or newer use Microsoft Word for their HTML engine.
You can refer this page http://www.campaignmonitor.com/css/ shows
many things that do not work in different clients.I think Someone needs to re-code
the HTML form to make it work in the current versions of Outlook. You can try formatting with text and HTML and see the results.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
(MVP)

Hotmail Account Not Displaying Correctly in IE10

Hi there,
I am having issues with my hotmail account which as of today is not displaying correctly in IE10. Everything was working correctly up until this morning.
I can't get any emails to load and it looks terrible. I can't access folders either. I have cleared my cookies, cache, browser history as well as changed to safe mode. I have tried to acces it in Firefox but the login page does not
load, i just get a blank screen.
Thank you for your help

Nice troubleshooting. Well done!
What Operating System are you using?
Are you currently accessing your mail via a Web Browser or email client?
See the differences between them here
Does the issue happen when using a different computer?
Does the same thing happen when you access your account from the same
computer with a different browser? (Internet Explorer, Firefox, Safari or Google Chrome)
Further Outlook.com help is available at Microsoft Community
Advice offered in good faith. It is your decision to implement same. Wanikiya and Dyami - Team ZigZag

Characters not displayed correctly

Hi,
After support package installation, chararcters are not displayed correctly when i use application server,
for example when i write internal table into a file in text mode and read it after into attachment in binary mode
but characters are not correct. And after mail sent, the half or file is sent, not all data available.
What could be the reason?
Char exp in debug of attachment: ㅔ䠰㘹㌲〰㤰㘰㌍ਲ䙈〶㤳㈰〹
I get above char after i read the file, code like following:
do.
clear attch.
read dataset filename into attch.
if sy-subrc <> 0.
append attch.
exit.
endif.
append attch.
enddo.
Thanks.

I think this problem is some what related to Unicode and you should use Encoding statements whith ur open dataset stetement as follows.
open dataset ....................Encoding UTF-8.
Encoding UTF-8 is for unicode environment.
Hope this will help u.

Websites not displayed correctly

Hi,
since i updated to Safari 6.0.2, many websites are not displayed correctly anymore. instead of pictures i see a blue question mark, sometimes the whoe layout is a mess. this concerns multiple websites, alse like facebook or youtube. when i refresh, it mostly orks, so i think it´s not a plugin-issue
Curiously, also in Mail, some Emails are not displayed correctly.
Thank´s for any suggestions or ideas how to solve that.
Christoph

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Email not displaying correctly

Hello, sometimes my incoming or outcoming emails are not displaying correctly. They look like code, then i selectanother email and then select back the message and disolays perfect.
Some people told me my emails werenot displaying normal.
Something wromg with the iphone os 3.1.3?

Some people told me my emails werenot displaying normal.
For anyone to help, you would need to provide details about what language you were using and exactly what was being used at the other end to read your emails, and exactly what was not "normal" about their display. When you have that, best to tell Apple here, since there is little you can do yourself to change how Mail behaves.
http://www.apple.com/feedback/ipad.html

Since installing Yosemite Mail will not work correctly.

The number of unread e-mails is not showing correctly on the inbox icon, and doesn't show on the dock icon. Although i have set it to "do not store deleted e-mails on the server" every time it connects to the server it displays the e-mails i have just deleted. It is that bad that i am now using Outlook as my Mail software. Are you able to go back to your previous Operating System, in my case Mavericks, it was far far better than Yosemite!!!
Thanking you in anticipation. Any help would be greatly appreciated.

Back up all data. Rebuild the mailbox.

Umlauts are not displayed correctly in different programs

Hello!
I live in germany, but my locale is set to "en_US.UTF8" because I like to have everything in english.
I do not have any problems with umlauts on the machine, but when I connect with sFTP oder Samba to it, the umlauts in files are not displayed correctly.
Look at this example
The upper word is how it looks in "ssh putty" (=locally on the machine), the bottom one is from "filezilla" (from my windows host)
This is my locale
locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=
When I create a file "asd_aöü" locally on the machine (with the help of ssh - putty), it looks fine, but when I connect by samba or filezilla again the umlauts are not displayed correctly.
Do you understand my problem? What can I do?
Thanks!
Last edited by cyberius (2011-02-19 10:12:19)

Did you check the locale settings on your Windows machine?

Mail attachments not displaying correctly

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