Mail won't work with ATT. They want to charge $15/month or a one time fee or $50 to change the codes

My macmail account suddenly stopped working on my MacBook (says there is a problem with the server). At the same time, the Macmail on my Ipad stopped allowing me to move or to send e-mail. ATT wants to charge me a $15/month fee to ensure it doesn't happen or a one time fee of $50 the ensures the fix is good for 5 days. This is an on-going problem - has happened before but I waited and it corrected itself but it has been 2 weeks now. Genius bar people were not helpful.

Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc.".
So your internet service provider is ATT, and you are using Apple Mail.app. That's a start.
Are you able to connect to other websites using either your MacBook or your iPad?
Have you tried restarting your home wireless router by powering it off and back on?
Have you tried restarting both your MacBook and your iPad since the problem began?
Can you successfully connect and retrieve your email on either your MacBook or your iPad from another locations, such as free WiFi at a library or fast food restaurant?
Who is your email provider?
ATT (@att.net or similar email address ending in .net)
or
Apple (@mac.com, @me.com @icloud.com or similar email address)
Are you connecting to the internet using ATT U-verse or ATT DSL?
https://ufix.att.com/portal/index.html#All_Services/Email_Repair/email_repair_wo rkflow/launch/step/0
If your problem is with connecting to an ATT email account while using Apple Mail.app:
Can you access your ATT webmail directly from the website using Safari or another browser?
Have you tried verifying your device settings with those published on the ATT on-line support website for Apple Mail?
http://www.att.com/esupport/article.jsp?sid=KB401568
Have you visited the ATT support community forums?
http://forums.att.com
AT&T uses rebranded Yahoo email, so instructions for troubleshooting Yahoo mail might also be helpful
http://support.apple.com/kb/ht5330
If your problem is with connecting to an Apple iCloud email account while using Apple Mail.app:
Can you access your iCloud email account directly from the icloud.com website using Safari or another browser?
https://discussions.apple.com/thread/6015803
(Yes, I realize that there are other iCloud services that are not available using a browser with OS X 10.6.8.)
Message was edited by: kostby

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There is nothing to do, unless you buy a new computer.
Mac OS 10.5.8 or later is required.

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Mail won't work with my e-mail account

got my first mac book pro cant get my orange e-mail acount to work on mail all settings,username,password etc all the same as on pc which works fine please help
Message was edited by: paulwright50

paulwright50 wrote:
got my first mac book pro cant get my orange e-mail acount to work on mail all settings,username,password etc all the same as on pc which works fine please help
Welcome to Apple's discussion groups.
Check the settings under the "Advanced" tab of the Accounts panel to see if they're all proper for your mail provider.

Mail won't work from att.yahoo email account in Northern California

I am in the S.F. Bay Area and use ATT phone service (and broad band, I think or DSL, I am not sure) and I have a yahoo email address ([email protected]).
To set up Mail I have tried all different combinations for Outgoing Server, something like SMPT:att.yahoo.com or something like that, I can't quite recall. Anyway, it would not send. What am I doing wrong ? I have also tried
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I also have a Mac email address ([email protected]) and that is set for my incoming server. I was told by someone that all I need to do is to set my outgoing server to the phone-server that I have (which is ATT). Hope the question makes sense. I am computer novice. I hope you can reply with an answer that I can understand ! Many thanks .... Dr. Know Not All
Macbook Mac OS X (10.4.9) computer unsavy

This is kinda what you need;
I would try to setup a new account
check this>
account type POP
description: pop account
Email address: [email protected]
full name: your name
incoming mail server: pop.att.yahoo.com
User name: (your name)@sbcglobal.net
Password: whatever yours is
Outgoing Mail Server (SMTP): smpt.sbcglobal.yahoo.com
Click on "Server settings" then
Server port 25
authentication: password
user name: your user name
password; your password
This is the current setting for my Mail program.
Att and sbc are one and the same.
Yes it is DSL.
good luck

My itunes store, app center, safari and mail won't work after upgrade

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Please read this whole message before doing anything.
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Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
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Test while logged in as Guest. Same problem?
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Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
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From: [email protected]
To: [email protected]
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apikoros wrote:
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Mail won't work with ATT. They want to charge $15/month or a one time fee or $50 to change the codes

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