Maximize the chances of getting and prompt response and good suggestions exponentially.

Hi there Folks
First
I want to say that all issues cannot be solved by troubleshooting.
There are times when the hardware of the device damage been damage or  and then is time to replace the unit. With that being said the majority of the problems that users face are fixable with troubleshooting and with steps that we can help with, is important that as a user you understand, most of the People that offer assistance here, are your peers users, most of them have 4 key common denominators
Experience,
Knowledge,
Desire to help,
Understanding on your necessity.
Believe me they do know, if you take the time to formulate your question is because you need help with your device and issue. In the same token they need help to understand the issue and more importantly what is causing it. For that we need some basic Information please take the time to read this suggestion on how to formulate your question in a way that will allow us to help you more promptly. I assure that will not hurt your chances but it will increase them exponentially.
Bear in mind these Great Folks are for the most part users like you, in less quantity professionals that devote their valuable free time to help you folks and in other instances are folks that work for or with HP that devote time to help all of those that are having issues.
These are some recommendations that will assist you getting quick and accurate assistance.
Do not do this;
Don’t include any personal information, such as phone number, email address, complete name and last name.  As this is not relevant to the issue you are having nor it will help nobody help you.
Do not include Printer, computers or any other device serial numbers. Because this information is completely irrelevant to the issue at hand.
Don’t feel that any statement is Dumb or irrelevant. The person in the other side on the communication is not psychic and the information that you are omitting can be the information that tells what the actual issue is.  This is simply impossible to know so include as much information as possible.
Do not rush to formulate your question.  This obviously is your prerogative to use it.  I feel obligated to disclose I do not feel incline to help people that are using offensive language or threads nobody might help you so unless what you want isto use this resource as venting mechanism.   Do not DO IT as is not productive and will limit the amount of help you get.
DO THIS
Use a compact and concise format in the opening of the message to include all relevant information.
Always include the Operating system of the computer you are using or if the issue is on a device such as phone, tablet, or any other mobile devices include this information as well.
 Use this format or something similar. (Substitute the example with your current configuration)
OS
Complete printer model
Router brand, model and firmware version: If connectivity is the likely problem.
Recent changes and additions to the network configuration.
Issue description:
Other comments:
If you ask your self why we ask in regards your opearting system when is a printer related to include read here I should give a brief explanation why I ask for extra information. 
Why
OS: Windows 7 home Premium 32 bits
All this information is important in most cases. Although issue may be with the printer only or least that is what logic tells you. The steps that you might have to take to fix it, are Operating system dependent or exclusive.  To do something in Windows it may be different that in Mac OS or Linux even between versions of this operation systems. I will suggest let us decide if is not.
Also very valuable information is to include if the Operating system is update the easiest way to tell this is if the operating system is automatically updating.  Include this information at all times.
Complete Printer model: i.e.. HP Officejet Pro 8500 All-in-One Printer - A909a
There are printer models that have more than 8 variants. And in some there are pretty distinct differences .So the last part of the model A909a in the case of t this example, is imperative that is included.   These are all the models in reference of the printer model in the example.
HP Officejet Pro 8500 All-in-One Printer - A909a ›
HP Officejet Pro 8500 All-in-One Printer - A909b ›
HP Officejet Pro 8500 Premier All-in-One Printer - A909n ›
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g ›
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g ›
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n ›
HP Officejet Pro 8500A e-All-in-One Printer - A910a ›
Recent changes and additions to the configuration:
Too many to list to let’s think about adding a new device to the network as an good example to explain the importance of this.
Most of the time this will be a flawless procedure and will not cause issues.
But for example let’s say you included iPhone to the current home network. You had to include or install bonjour to your computer to able to communicate with the phone and all hell breaks loose now nothing works.  It might be the fact that your router does not support the service (also known as mDNS) but let make a worst example it does support it but in a recent firmware update of the router and also Windows have issued several updates to improve support Again just an example. The person that is trying to assist you assume that all this is done but is not that might prohibited the person to help you with what it should be an easy fix.
Issue:
this is where you include all the information that you feel is relevant do not leave anything this way we limit the possibility of lack of understanding from the person trying to help.
Other comments:
 This is optional I will use this to include other devices information that working or not working in the network or it I try in another computer or network.
This is a problem that a user had and I wish that would it explain like this it would save him and me 3 days of questions and back and forward to get to a fairly easy solution.
OS: Windows 7 home Premium 32 bits
Complete Printer model: i.e.. HP Officejet Pro 8500 All-in-One Printer - A909a
Recent changes and additions to the configuration: Added a new iPhone and a android phone. To the wireless network.  
Issue: Printer goes online everyday
Recent changes: None
Issue:
 The printer for past week have how in the control panel  an error message offline printer and the jobs are getting stuck in the print queue.
TS (Troubleshooting) steps taken by me.
Restart the printer disconnect the printer from the network.  Did not fix.
Other comments:
My wife computer are not having the same issue. Is printing fine.
This took 5 minutes to write this  and will help anybody that is reading understand the issue I am having and give me suggestions on how to fix it without having to comeback to and ask questions.
I truly hope that you subscribe to this or any similar formats as it will really help all parties involve to get a better and positive result in most cases.
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!
This question was solved.
View Solution.

Hi sabretooth04
Thanks I am considering making an interactive video presentation make it more interesting to the Folks and maybe interactive to ensure the get the most out it. perhasps that can be use as a Sticky as least we can recommend it
Kind Regards;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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