May I have my IP Profile reset (e.g. increased) pl...
We've had horrendous problems with a 'trippy' RCD on our distrbution (fuse) board with the power tripping off every ten minutes or so.
The RCD is now fixed but, as a result my profile has dropped from 7.1 with a speedtester.bt com download speed of around 6.0 to 4.66 with a measured speed of 4.37.
Details from my HH3 are below.
I understand that the mods are able to 'reset' profiles to improve things a bit. The power and line are now stable enough for me to ask for this please.
Many thanks
Line state:
Connected
Connection time:
3 days, 12:45:33
Downstream:
5,287 Kbps
Upstream:
860 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.9 dB / 6.4 dB
Line attenuation (Down/Up):
52.0 dB / 31.8 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
130993633 / 1242
CRC Events (Down/Up):
5268 / 352
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
77721 / 372
Error Seconds (Local/Remote):
0 / 219
Solved!
Go to Solution.
Your IP profile is fine and your connection speed is actually better than estimated, see the details below, use the figures in bold.
Estimation of your maximum rate adaptive adsl speed
Downstream
Attenuation
dB
Approx
Line Length
km
dslMAX (20CN)
kbps
IP Profile
kbps
BT 21CN WBC
& adsl2+
kbps
IP Profile
kbps
adsl2+ (LLU)
kbps
Throughput
kbps
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Hi, we had installed SharePoint Service Pack 1 (SP1). And now the user profile service application is not available. Getting this
Error "This User Profile Application’s connection is currently not available. The Application pool or user profile service may not have been started".
How to troubleshoot the issue anh help/thoughts will be appreciatedNot sure, if this will help, but in my case all of my services were up and running (including app pools) and also IISRESET did not help. So at that point, looking at the error message, I assumed that there is something wrong with the app pool (or app pool
credentials) and went to CA --> Application Management --> Manage Service Applications and selected UPSA and under properties just created a new app pool to run under farm account (did not want to take any chances).
As soon as the new app pool was provisioned, the service came back.
Thanks, Ransher Singh, MCP, MCTS | Click Vote As Helpful if you think that post is helpful in responding your question click Mark As Answer, if you think that this is your answer for your question. -
Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much. -
Hi
I originally posted this in the Windows 7 Networking forum and they advised to post it here.
We use Windows 7 SP1 clients with Roaming Profile and Folder Redirection and they are connected to a Windows 2008 SP2 server. We are getting issues when someone tries to open files on their redirected Desktop and they get the message "'The item
referred to by this shortcut cannot be accessed. You may not have the appropriate permissions" if you click browse it then defaults to a different users profile. If you click through the errors the file eventually loads. If you open Word from
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groups and not all the time. We have also had the same message come up with someone trying to open Word files an online learning resource we have created.
There are a couple of events showing for about the time the error occured they are:
Type Error Source Application Error Category Name 100 Event 1000
Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25b7
Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae2623
Exception code: 0xc0000005
Fault offset: 0x00034b81
Faulting process id: 0x1734
Faulting application start time: 0x01d0234ef75c42aa
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Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll
Report Id: 6f74438b-8f42-11e4-9e45-00c2c6506cb5
Type information Source Office Software Protection Platform Service Category Name 0 Event 1003The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 1f76e346-e0be-49bc-9954-70ec53a4fcfe, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
2: 9da2a678-fb6b-4e67-ab84-60dd6a9c819a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: dd457678-5c3e-48e4-bc67-a89b7a3e3b44, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
The software protection message we get in clusters of about 6 or more multiple times through the dayHi
An update. We have approx 400 people with roaming profile/folder redirection on Windows 7/2008 and this only seems to have occurred to about 15 people, and then seems to clear up for a period and then happens again. We also have a similar number
of people with roaming profile/folder redirection on Windows 7/2003 system and we haven't had a report of this issue happening on this setup.
So far we haven't been able to replicate the issue using a test account, so are struggling to find out what is causing it and why it is so random.
Regrds
Dave -
How to request bRAS profile reset - persistently s...
Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
The service "Apple Mobile Device" may not have unregistered....
For a long time I have not been able to get the pic off my Iphone. It syncs up to Itunes but the camera wizard no longer turns on. In mt computer it is not there.
In my hardware device manager under imaging devices the Iphone has a yellow exclamation point. Apple Mobile driver is fine but my PC will not allow me to un-install, roll back or reinstall, I always get an error... it states data in invalid or this device is need to boot up the PC.
I have tried reseting, un-installing and the re-installing all that is apple, and even cleaning my regs.
In my event viewer for PlayandPlug manger I have an error that states...
"The service "Apple Mobile Device" may not have unregistered for device event notifications before it was stopped."
I also can not delete C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
I tells me it is protect or in use even after everything apple is no longer on my PC.
Any help would be grateful and for those who also suffer this problem I feel your pain.Hi gottsbett,
What security software is running on your PC? Try reconfiguring, temporarily disabling, or uninstalling it.
Try restarting the Apple Mobile Device Service as described here: http://support.apple.com/kb/TS1495
If the issue persists after disabling the security software and attempting to restart the service, try completely removing and reinstalling iTunes as described here: http://support.apple.com/kb/HT1926
-Jason -
when I click on my iCloud panel, Calendars, I get an error message that says, Setup can't continue because Outlook isn't configured t have a default profile. Check you Outlook settings and try again." How do I set up these settings in Outlook 2007
Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/ -
i am trying to sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out
Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/ -
Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
Thanks!
Solved!
Go to Solution.all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Whenever i try to access any folder on my computer(Windows 7), it tells me "Windows
cannot access the specified device, path, or file, you may not have appropriate permission to access the item",
this happens even for My
Computer and Control Panel. It's driving me nuts! I'll be honest here, I was trying to uninstall Visual
Studio 2013 Communityfrom my computer by going to Programs
and Features but for some reason, it was getting stuck at "Configuring
Your System". After trying it numerous times, I went to the visual studio installation directory, and removed
the installation files from there. I even removed the files from the C:\Program
Data folder, then i went back to Programs
and Features and tried to remove the listing there, but I got a dialog box saying "you
don't have sufficient access to uninstall visual studio" . I googled this problem and found this solution
(http://superuser.com/a/174198)
then i tried using the solution, I used SubinAcl and
changed the registry permissions as mentioned in the solution and ended up like this!
All the access permissions are set correctly (that's what I can make out...)
Please Help!Hi
Some required information are needed for us to help you.
Hi NabeelOmer,
We wonder if you have taken any action such as system restore after this issue occurred.
You might also try this command to restore your access control list.
Run this command to navigate to the drive letter, example is D
D:
To reset all permissions, run this command
icacls * /reset /t /c /q
Visual Studio is a very invasive program and which provides the ability to enumerate projects and solutions for system, user should never try uninstalling it manually without any guidance.
Visual Studio made changes for your whole system, if the file has been moved or deleted this error would occur.
Since you mentioned that you get this error almost everywhere even in control panel. We suggest you repair/reinstall your Visual Studio first and check if it could be fixed.
How to: Repair Visual Studio
https://msdn.microsoft.com/en-us/library/aa983433%28v=vs.90%29.aspx?f=255&MSPPError=-2147217396
Regards
D. Wu -
Firefox did an auto update and since then I cannot open/run Norton Internet Security. It won't even let me update it or re-install it. I get an error message stating Windows cannot find the specified path. You may not have appropriate permissions to access this.
Hi
Some required information are needed for us to help you.
Hi NabeelOmer,
We wonder if you have taken any action such as system restore after this issue occurred.
You might also try this command to restore your access control list.
Run this command to navigate to the drive letter, example is D
D:
To reset all permissions, run this command
icacls * /reset /t /c /q
Visual Studio is a very invasive program and which provides the ability to enumerate projects and solutions for system, user should never try uninstalling it manually without any guidance.
Visual Studio made changes for your whole system, if the file has been moved or deleted this error would occur.
Since you mentioned that you get this error almost everywhere even in control panel. We suggest you repair/reinstall your Visual Studio first and check if it could be fixed.
How to: Repair Visual Studio
https://msdn.microsoft.com/en-us/library/aa983433%28v=vs.90%29.aspx?f=255&MSPPError=-2147217396
Regards
D. Wu -
"Windows cannot access the specified device,path, or file.You may not have the appropiate permission
We subscribe to a service called "Vault" which provies its documents in encrypted PDFs using the etd format. As well as Digitial Editions we have Acrobat Reader 9 installed on our PCs (Windows XP,SP2). When a user tries to download any of the documents they are seeing the following error:
"Windows cannot access the specified device,path, or file.You may not have the appropiate permissions to access the item."
However, if they open Digitial Edtions (or have had it open at some point in the past) before they download the document it opens without any problems. We use ZEN works to manage our PCs, and we use something called Dynamic Local User (DLU) which means that when a students logs into a PC the user's local Windows account is created on the fly, and then when they log out it is then deleted. This means that they are effectively using Digitial Edtions for the first time everytime they log into a PC.
As anyone else seen the above error? Also, is there a way of stopping it? What does Digital Editions do the first time it is opened? Are there registry keys that we can add, which emulates the opening of Digital Editions so it doesn't have to be opened first before we can download the Vault documents?
Any advice/tips would be most welcome.Hi
Some required information are needed for us to help you.
Hi NabeelOmer,
We wonder if you have taken any action such as system restore after this issue occurred.
You might also try this command to restore your access control list.
Run this command to navigate to the drive letter, example is D
D:
To reset all permissions, run this command
icacls * /reset /t /c /q
Visual Studio is a very invasive program and which provides the ability to enumerate projects and solutions for system, user should never try uninstalling it manually without any guidance.
Visual Studio made changes for your whole system, if the file has been moved or deleted this error would occur.
Since you mentioned that you get this error almost everywhere even in control panel. We suggest you repair/reinstall your Visual Studio first and check if it could be fixed.
How to: Repair Visual Studio
https://msdn.microsoft.com/en-us/library/aa983433%28v=vs.90%29.aspx?f=255&MSPPError=-2147217396
Regards
D. Wu -
Firefox would not load Yahoo home page properly, checked add ons and plugins-no problem. So unistalled. When reinstalling, went through until the end, then I get:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this item.
I went through the Help section on this page, even to right clicking the file and "run as administrator". It went through and restarted the computer. When I went to look for the program, it wasn't listed in All programs. I searched files and the only thing there was the same message as above.Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 13.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
unable to access firefox. I receive the following message" Windows can not access the specified device, path or file. You may not have appropriate permission to access. I restored the system to an earlier date when I could access Firefox. I removed an re-installed firefox no changes.
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 13.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
I keep getting 'an unexpected error occurred. Try again.' error message when trying to reconnect to my AirPort Time Capsule. I have soft and hard reset and, eventually, factory reset the device. What do I do to correct the error?
Hi Philjp,
If you are having issues connecting to your Airport Time Capsule, even after a factory reset, you may find the following article helpful:
Apple Support: AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
http://support.apple.com/kb/TS4597
Regards,
- Brenden
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