Message to all N95 US owners (also known as Nokia ...

Hi all,
we have just received the following notification from the Nokia Software Update team:
Nokia N95 US version (also known as N95-3)
Nokia is aware of consumers' demand for a new software release, and our development teams are working to produce the new software as soon as possible. We estimate that the new software should be available early June.
Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device firmware available. Nokia produces many different variants of each product (for different countries and languages) and not all variants will have the latest Nokia device firmware. It is our priority to update all variants as quickly as possible, and we apologize for any delay.
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Hi, Vandelay
It's good to know that Nokia is issuing this firmware update, many US N95 users have been waiting for it. I'm also glad that Nokia has begun discussing its US service problems on your new blog. Recent posts:
- US N95 firmware update: http://urltea.com/37qe
- US service turnaround time: http://urltea.com/37qg
- Introduction to US service problems: http://urltea.com/37qf
However, Nokia's current firmware update process is, as Beth Kanter posted earlier (http://urltea.com/37qd), very clunky and difficult. Is Nokia planning to make its firmware update process any easier for its customers?
Also, if your firmware update process indeed has a "very low" failure rate, why do Nokia's own service reps discourage users from doing the update unless they're experiencing dire functionality problems? (Beth Kanter captured that happening here: http://qik.com/video/58581)
Also: Currently new N95-3 units in the US are being shipped with old firmware. ZDNet's Matthew Miller recently wrote: "Every other Nokia N95 has received a firmware upgrade, except for the N95-3 North American version that actually came out before some other devices." (http://urltea.com/37j1)
Given that situation, and the difficulty of your firmware update process, can Nokia arrange to update the firmware on new units *before* they are shipped to customers?
From the customer's perspective, it's extremely discouraging and annoying to receive a brand-new phone and immediately have to endure your currently cumbersome firmware update process. Your main competitor in the US high-end phone market (Apple) does not present consumers here with such obstacles.
Finally, does Nokia have any plans to release a Mac-friendly version of its firmware updater? Many N95 users are also Mac users, and it's a major hassle to have to get access to a PC for this function.
Again, I'm *very* glad to hear that you're issuing this update. That is progress. I'm hoping Nokia can address these other firmware-related concerns so you can become truly competitive in the US high-end phone market.
The N95 is a superior product in many ways, and I hope it succeeds here. I believe enhancing Nokia's US service sooner rather than later is the key to success in this market -- especially given that your key US competitor (Apple) offers fast and excellent service.
Thanks,
Amy Gahran

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