Messages doesn't goes and unable to configure
Hi all!
I've a strange trouble with my Messages.app, It do runs but it doesn't goes, when I run it it looks like to go but I can't access to Preferences (the menu's voice is grey and cmd+, doesn't goes), I tried to clean cache and similar (using some programs like Onyx and CleanMyMac), I tried to delete all Messages.app configuration files (using CleanMyMac and AppZapper), but nothing it doesn't goes.
Reading the system.log I found something about messages, that log is updated every time I runs Messages:
Dec 29 16:25:27 RedFoxy-iMac.local Messages[792]: *** -[__NSArrayM objectAtIndex:]: index 0 beyond bounds for empty array
Dec 29 16:25:27 RedFoxy-iMac.local Messages[792]: (
0 CoreFoundation 0x00007fff8bb580a6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8d9303f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8baf4ebc -[__NSArrayM objectAtIndex:] + 252
3 AppKit 0x00007fff8fb40b6c -[NSTabView tabViewItemAtIndex:] + 28
4 AppKit 0x00007fff8fb40b34 -[NSTabView selectTabViewItemAtIndex:] + 25
5 Messages 0x00000001018e8d4e Messages + 671054
6 Messages 0x00000001018e9e48 Messages + 675400
7 AppKit 0x00007fff8f9e1258 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1234
8 AppKit 0x00007fff8f9c01fd loadNib + 317
9 AppKit 0x00007fff8f9bf729 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
10 AppKit 0x00007fff8f9bf55e -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 200
11 AppKit 0x00007fff8f9bf33e +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 360
12 Messages 0x00000001018e87ec Messages + 669676
13 Messages 0x000000010198c241 Messages + 1339969
14 Messages 0x000000010187391b Messages + 190747
15 Foundation 0x00007fff8e26adb5 __NSFireDelayedPerform + 358
16 CoreFoundation 0x00007fff8bb14da4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
17 CoreFoundation 0x00007fff8bb148bd __CFRunLoopDoTimer + 557
18 CoreFoundation 0x00007fff8bafa099 __CFRunLoopRun + 1513
19 CoreFoundation 0x00007fff8baf96b2 CFRunLoopRunSpecific + 290
20 HIToolbox 0x00007fff88a880a4 RunCurrentEventLoopInMode + 209
21 HIToolbox 0x00007fff88a87e42 ReceiveNextEventCommon + 356
22 HIToolbox 0x00007fff88a87cd3 BlockUntilNextEventMatchingListInMode + 62
23 AppKit 0x00007fff8fa20613 _DPSNextEvent + 685
24 AppKit 0x00007fff8fa1fed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 AppKit 0x00007fff8fa17283 -[NSApplication run] + 517
26 AppKit 0x00007fff8f9bbcb6 NSApplicationMain + 869
27 libdyld.dylib 0x00007fff8e5e27e1 start + 0
I thinked that the "__NSArrayM objectAtIndex" error was because Messages doesn't find the configuration files, than I copied it from a fresh installation of Mountain Lion, but nothing, than I tried to configure all my accounts on the fresh installation of ML than I copied the updated files, but nothing... I get alwats that error.
Any suggest?
HI,
/Caches/com.apple.iChat/ >>> Effects Jabber accounts (And you don't have one)
/Caches/com.apple.Messages/ >>> Holds Buddy pics and the Effects state for Backdrops Video chat effects)
/Containers/com.apple.FaceTime/ >>> Holds extra bits for FaceTime I have never tried running it without this
/Messages/ >>> Holds all the saved Chats since Mountain Lion was Installed
/Preferences/ByHost/com.apple.FaceTime.* >>> All By Host files are specific to that Install you can't exchange them
/Preferences/ByHost/com.apple.iChat.*
/Preferences/ByHost/com.apple.imservice.FaceTime.*
/Preferences/ByHost/com.apple.imservice.iMessage.*
/Preferences/com.apple.FaceTime.*
/Preferences/com.apple.facetime.*
/Preferences/com.apple.ichat.plist >>> This is the only one that will restore the access to the Preferences in Messages
/Preferences/com.apple.ichat.* >>> some of these make no difference whether they are removed or not
/Preferences/com.apple.imessage.*
/Preferences/com.apple.imservice.*
/Saved Application State/com.apple.iChat.savedState/ >>> Also never touched this either
I added a Line at the Orange tagged item
The specific .plist for iChat is the only one that previously worked for the iChat App itself when the Preferences item became greyed out and not accessible.
Messages still uses this .plist and would have been my first (and only) choice.
The By Host versions tends to have hexadecimal type numbers added to them.
These are supposed to help and be involved when you are using a Network Boot. They are specific to that Mac. Moving others from other Macs (or Users Account Folders) will probably not help and may even be part of the problem you have now.
If you removed all these items they would have been recreated from defaults within the app as it was restarted, as if the app was being started up for the first time.
You don't needs to replace them.
For instance if you had an AIM login and there was an issue with that you could just remove com.apple.ichat.AIM.plist and then restart the App.
It would recreate this .plist effectively refreshing the login details as it went.
This one for example com.apple.iChat.LSSharedFileList.plist Only holds the Recent Chat lists.
It is controlled by a setting in System Preferences > General pane about the number of Documents that are listed (in any app). Messages displays it in two parts, Text Chats and A/V chats.
I am trying to decide if what you have done is now the cause of the issue.
I would be tempted to remove all the items you have moved on to this computer and restart the app to see what happens.
If you still don't have access to the Preferences In the Messages Menu then check what the Console App is saying about the Messages app.
8:37 PM Wednesday; January 2, 2013
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously
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