Microsoft OCS 2007 and UCM 7.0(1)

Hi,
We are trying to integrate Microsoft OCS 2007 with UCM 7.0(1) using SIP trunk. OCS does not have any PSTN gateways and everything from OCS is sent to UCM (except PC calls from one OCS client to another). The goals are:
1. Single Number Reach between IP extension and OCS client (using Cisco Mobility features)
2. Call signaling/establishment between Cisco and Microsoft IPT worlds.
After establishing SIP trunk between UCM and OCS Mediation Server both (1) and (2) above work, however there are certain things I see which do not work as expected and the most bizarre one is:
I initiate call from OCS client to PSTN destination through MGCP gateway registered to Call Manager. I answer PSTN phone and then hang up the call on OCS client. What happens is that my IP Phone "wakes up" and goes into Hold, playing MoH for the PSTN phone. It stays like that for 10-12 seconds and then the call ends. These 10-12 seconds are very consistent and it happens everytime. OCS client number is configured in Remote Destination Profile in UCM, which is assocated with my IP Phone DN...all part of Cisco Mobility setup.
It looks like SIP signaling issue, that whatever OCS signals to UCM for ending the call, is perceived by UCM as putting the call on hold for 10-12 seconds....
It resembles a bit of what happens if you have shared lines in Call Manager. If you answer a call on one device and then put the call on hold, the other device with that line will "wake up" and the call will appear to be on hold there as well, so it can be picked up from the other device. In this case OCS Client and IP Phone are not really shared lines, though Cisco Mobility makes SNR, so in a sense you can think about them as shared... But I am not putting the call on hold, I am hanging it up....
Did anyone see anything like that?
Thanks!
David

Hi David,
this is a normal behaviour. To CUCM, OCS is a remote destination (just like your mobile phone). When your mobile phone hangs up, the system will put the call on hold for 10 sec.
This is there for the mobile user to go to his desk to pick up the call and continue the conversation (part of single number reach feature)
The best practise will be for the user to ensure that the other party hangs up the call first before he hang up.
Please grade if you think it's useful =)

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I have copied and pasted the details, below, from a previous message I have sent out to an assistive technology listserv.
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----Original Message----
My question concerns the reading of Footers / Headers in Microsoft Word 2007 and Adobe Acrobat (headers/footers designed in Microsoft Word 2007 and then converted to PDF with "Bookmark" checked in Adobe Acrobat conversion settings).
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I just need the page numbers in the footer to voice, "Page iii," or "Page iv," or "Page 29," etc. If I could get NVDA to do that, I could say to viewers of this document, "If you are using NVDA, remember to Ctrl+Shift+N to get the GoTo Box, then type in the page number you want if you cannot follow a link or a bookmark." This document is *very* accessible in my opinion with lots of ways to navigate...the only aspect of navigation that isn't being picked up are those footer page numbers!
I do have my Document Formatting settings on the NVDA menu set to "Report Headers," but that does not seem to help in either Microsoft Word 2007 or Adobe Acrobat. I have even switched the page numbers from the footer to the header to see if that would help and it didn't.
----Activities I have done today----
I spent over an hour on the phone today with Freedom Scientific (makers of JAWS) trying to troubleshoot this. We discovered that Footers will not read very well in JAWS and Microsoft Word 2007 (only solution is to stop reading document text and read Virtual Viewer text briefly, then go back out to document text, then back into Virtual Viewer which is NOT an acceptable or accessible solution whatsoever -- too much work for someone trying to read the document) -- and then we also discovered that:
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Upon conversion from Word 2007 to Adobe Acrobat X then to .txt file, every insert of a page number and footer is replaced with the same alt numberpad numerical code: the one that generates female. ♀No wonder JAWS and NVDA are skipping this, neither understand how to communicate it.
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----Slight bit of rant and constructive criticism----
In speaking with Adobe Technical Support, I had to wait on hold for 30 minutes before my call was answered, and then I had to consent to being on hold countless times and had to answer, "Yes, I am converting from Word 2007 to PDF using Adobe Acrobat X" at least 6 times. The representative would put me on hold, then ask me the question, then put me on hold again, repeated 6 times over 45 minutes. At the end of 45 minutes (1 hour and 20 minutes of wasted time by now, that I must justify to my employer) - I told the representative I wanted to speak with his supervisor immediately, I did not care if he was trying to fill out a support ticket (and putting me on hold at least 4 more times in 10 minutes while he claimed he was filling out the support ticket) - and finally he put me on hold again and gave me to a very helpful supervisor. Within 6 minutes of speaking with the supervisor the supervisor had my support ticket filled out and I should recieve a call from Adobe within the next 30 minutes if his estimation was right (he estimated two hours, but it's been an hour and a half).
I have yet to know what can be done about my document. Freedom Scientific Technical Support is closed now for the day and I need to work tomorrow and Friday away from the phone. As I stated to Microsoft Accessibility Support, I truly feel that Adobe should read the page footers, every document says that Adobe should be able to read the page footers, and I feel slighted that as a person who uses assistive technology, there is some glitch that isn't making this happen. I am not blaming a specific place per se, except I am a little frustrated with Adobe especially since they have not gotten back to me, and I am frustrated with their customer service. JAWS customer service and Microsoft customer service were both exemparly, and I cannot say enough good things about them. My wasted time with Adobe however, that was disrespect in my opinion. And I certainly will not pay to open a support ticket, and my workplace has a site license. They've paid enough already.
If you've read this far, thank you. I look forward to replies, or at least understanding. And if anyone has ideas, I'd appreciate it very much (yes, I have tried taking the page numbers off and using Adobe's page number feature, but that would not allow Roman numerals. Only Arabic.).

Greetings NoNameGiven,
If I understand the problem correctly (I’m not sure I do) you would prefer ‘iii’ to be read as “eye eye eye” rather than “three”? The alt text property is the only way that I know of to make this happen. Hope this helps.
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