Missing line in Sales Report that does not have customer item info

I have to say first is that I love this forum.. just by reading I have figured out how to resolve several issues I was stumped on. THANK YOU!!
I am using Crystal Reports version: 11.5.12.1838 with Dynamics GP and it's on Windows 7 O/S.
I have set up a sales picking ticket using the following tables: IV00101, SOP10100, SOP10106, SOP10200, and SOP60300.
On the report I have our product number (SOP10200.ITEMNMBR) and our product description (SOP10200.ITEMDESC)..I also have the customer product number (SOP60300.CUSTITEMNMBR) and customer product name (SOP60300.CUSTITEMDESC).
The issue is when an item only has our product number and description without the customer information the line does not show up on the report.
The tables are linked as such:
SOP10200.ITEMNMBR u2192 IV00101.ITEMNMBR
SOP10200.SOPNUMBE u2192 SOP10100.SOPNUMBE
SOP10200.SOPNUMBE u2192 SOP10106.SOPNUMBE
SOP10200.ITEMNMBR u2192 SOP60300.ITEMNMBR
SOP10100.CUSTNMBRu2192 SOP60300.CUSTNMBR
I would really appreciate any help you can give me with this.
Thank you,
Cynthia

If you want to get even the product details irrespective of customer details exist or not then you may need to look into the join condition used between the table
Check whether you are using inner join this may not help.....you will have to use some other join like left OJ or Right OJ or something like that
Thanks,
Ganesh

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Missing line in Sales Report that does not have customer item info

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