Mobile device unable to register in SUP 2.3

Question

Hello,
I am currently trying to register my device with the retail execution app 3.2. I have downloaded the Android version from SWDC and the iOS 3.2 version from the appstore.
I enter my connection details to the relay server and enter my SAP username and password but the device fails to register with SUP.
The relay server is fully available through the URL http://<ip>/ias_relay_server/server/rs_server.dll
The SUP RSOEs are running.
My relay server log file shows these errors:
Redundant outbound enabler connection for backend server <nodeID> in backend farm <farmID> was ignored
Communication error [SYS1229: An operation was attempted on a nonexistent network connection...] occurred while writing to up channel of backend server <nodeID> in backend farm <farmID>
I get this error for both MBS and RBS farms I created. RSOE.log
Error: Encountered authentication error with Relay Server, Farm ID or backend server ID could be invalid
packet read..
Failed to read response from Relay Server. Connection closed by server!
BUT above and below this error I get success messages saying that the SUP server has successfully connected to the relay server.
From the iOS device logs I get these errors:
mocaLog.txt:
CClientConfig::WriteProperty done, ret=3D0, prop ID=3D=1305, value=3D/ias_relay_server/client/rs_client.dll/farmMBS/, folder=3DNULL=28T104136.512500, T1, Connect URL: /ias_relay_server/client/rs_client.dll/farmMBS/
28T104136.514686, T1,             TLStartSession - may get keys?
28T104136.517685, T1,             TLStartSession - 1
28T104136.520688, T1,             TLStartSession - Look at key
28T104136.523686, T1,             TLStartSession - Get keys
28T104136.528278, T1,             SendTMPublicKeyRequest sending
28T104136.532753, T1, HttpCommMgr: sendRequest http://<ip>/ias_relay_server/client/rs_client.dll/farmMBS/tm
28T104136.539448, T1, HttpCommMgr: Stream send successfully completed
28T104236.042563, T1, HttpCommMgr: select returning timeout
28T104236.049357, T1, Disconnected client connection
28T104236.054040, T1, MclServerRmiCalls: addDeviceRegistration failed.  Error: 571, Message:
SAPRetailEx.log
[ERROR  ]:onHttpCommunicationError: Http Communication Failure, Erro Code =3D504, =3D gateway timed out,
[ERROR  ]:------NSException> SUPApplicationRuntimeException: error @ registerApplication 571 SUPApplicationError_REGISTRATION_SERVER_TIMEOUT=
Could someone please help with a solution to this issue?
Regards
Jared

Answer 1

Hi Jared,
Under the main security folder in the SCC create a new security configuration called ldap for example.
Select the new ldap security configuration and go to the Authentication tab. Select New to create a Authentication Provider of type LDAPLoginModule. Get the following details from your ldap administrator:
Once the details above are entered, you can use the General tab to verify and apply the settings.
Then browse to the domain where REx is deployed and select the Security folder, assign the ldap Security Configuration you just created and set it as default. Next, browse to the saprex:3.2 package folder and then to the Settings tab and select ldap as the Security configuration there.
The user/pass entered in the app settings screen does not have to be preregistered in SMP, automatic registration will work but it needs to be a user/pass that SMP can authenticate on some source. This process has worked for me in the past.
Cheers
Phillip