Money on the wrong account

I work with ICT on a schoolbasis. One of the teachers have downloded money (Itunes giftcard) to the wrong Apple-ID. Can we get the money back? Can Apple move the money to the right Apple-ID?

If it's only just been redeemed and none of it has been spent then you can try contacting iTunes Support and see if they can move it to the correct account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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