Monthly charges increase

hi all looking for some advice We have an unlimited anytime calls and broadband package. The reason we took out this package is that we wanted to know that we would never have to ay anymore than the agreed amount unless we avail of additional services. (o help us stick to our monthly budget) In august we decided to upgrade our BT account by adding BT vision. After spending half an hour on the phone on 2 occasions dicussing the packge that we needed and an error being made in the letter sent to notify us of the charges we finally got the package we wanted and agreed a price, £49.25 per month a confirmed by letter from BT with an additional one off £60 charge for the vision box. However they took £73.00 from our account in September (which I thought was part payment for the box £60) £99.50 in October (Again I assumed this overpayment this was for the Vision Box) However when I noticed he £99.50 again this month I contacted BT immediately. The lady I spoke to did reduce my payments to £49.25 as pr the letter as it matched what she had on her screen for the payments. I called out all the various line rental and packages charges all matched so how could they possible assume that I should be paying £99.50 per month!!! I was told it was a computer assessment based on previous and future usage however on an unlimited package I just don't get it.. At the minute we feel that BT owe us £64.25 which I asked to be refunded and I was told that as the £99.50 payment that came out was on my account details online before the payment was taken then I can't get a refund even though they agree that the payment was too much!! So basically when they put the details on your ccount they can take whatever they want..... even i it is an overpayment. We've just had another baby and can't afford to pay any more than the £49 so if as per the other posts this monthly payment is going to increase as BT sees fit then we will have to cancel our package. Not sure what I should do next who is the best team to speak to as the lady I previously spoke to just kept saying the sme things over and over again which I assume is some sort of scripted response. Please help....

Hi busyfamily,
Welcome to the forum and thanks for the email. I'll check this now and see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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2) Is there any kind of contact form on the Verizon website to get this company in touch with building management to expedite FiOS installs by granting building access?
3) Is there a direct number to any kind of retentions department?
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So, what with the price increases i've decided to take a very close look at what i'm paying and what for and to be honest i seem to be paying around £10 more per month than what's quoted on BTs website which will rise another £3 after the upcoming price increase.
When i renewed in March i was led to believe i was getting a special offer for the lifetime of my contract and to be honest i'm left feeling like i've been shafted now.
So, what i want to do is compare what i'm paying to what others are paying, heres what i currently have:
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Thank you for your reply ttyrie but in fairness i think we are comparing different products.
You say Broadband option 3 whereas im on BT Infinity, 40 Meg with unlimited usage.
You also get weekend and evening calls whereas i get anytime calls.
As for the the call features, i will definitely be keeping the barring witheld numbers as i was getting 10+ a day.
As for the direct debit, i have a bad experience with BT billing so i'd rather pay the £2.00 extra to check my bill before paying it rather than risk my bank charging me £25 for BT taking payment before its due or taking it 3 times within 4 days as they did before. They also tried to setup a direct debit on my account 5 days after i cancelled the previous one WITHOUT my permission, so my banks been instructed not to make any payments to BT whatsoever.
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