Monthly charge increased with zero warning?

Hello,
I'm on the "High Speed Internet Enhanced" dry-loop plan, which was a consistent $44.99 a month. This month, I see I've been charged $49.99. I looked at my past four saved bills and there's zero mention of an upcoming rate increase.
But beyond that, $49.99 a month for 7Mbps down is ridiculous. I understand Verizon corporate wants to kill all the copper lines and move to fiber, but my building doesn't have FiOS available yet and there seems to be no way to get Verizon to contact building management to help expedite this process.
At this point, I'm grandfathered into unlimited data on Verizon Wireless and I should probably just cancel my DSL line entirely and pay $24 a month after work discount to just tether and do a mobile hot-spot off my iPhone.
In summary:
1) When and where was this rate increase supposedly communicated to us?
2) Is there any kind of contact form on the Verizon website to get this company in touch with building management to expedite FiOS installs by granting building access?
3) Is there a direct number to any kind of retentions department?
Thank you.

I just read our reply to a verizon customer asking why their internet charges increased without any notice from verizon. It is obvious that you are an active employee or retired when you advised this customer to go to customer spport at verizon and ask them why their rate was increased. Actually I believe you stated, "our site".
I am a retired verizon employee with 37 years of service. I actually am having the same problem and I did go to support on "our site". I gave the rep the dates when the charged changed, advised them the billing statement read, high speed internet disconnect and the date, and high speed internet added and the date, which was the same date. I advised the rep I did not change my internet service and asked for the order number that increased my charge but did not increase my speed. I was advised there was no order. And here's the kicker, I was told by the rep, and I quote, "Verizon is a large company and can change their rates whenever they choose".
Unfortunately, Verizon has to file with the FCC in order for them to approve a rate change andevery customer should be informed.
I suggest, in the future , if I were you, not to suggest to anyone to go to the support site fo help. I sincerely hope you never experience the problems that many of us are going through with billing discrepancies. I was also advised 4 hours ago, that a supervisor would contact me within 30 minutes.
I'm still waiting!

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Monthly charges increase

hi all looking for some advice We have an unlimited anytime calls and broadband package. The reason we took out this package is that we wanted to know that we would never have to ay anymore than the agreed amount unless we avail of additional services. (o help us stick to our monthly budget) In august we decided to upgrade our BT account by adding BT vision. After spending half an hour on the phone on 2 occasions dicussing the packge that we needed and an error being made in the letter sent to notify us of the charges we finally got the package we wanted and agreed a price, £49.25 per month a confirmed by letter from BT with an additional one off £60 charge for the vision box. However they took £73.00 from our account in September (which I thought was part payment for the box £60) £99.50 in October (Again I assumed this overpayment this was for the Vision Box) However when I noticed he £99.50 again this month I contacted BT immediately. The lady I spoke to did reduce my payments to £49.25 as pr the letter as it matched what she had on her screen for the payments. I called out all the various line rental and packages charges all matched so how could they possible assume that I should be paying £99.50 per month!!! I was told it was a computer assessment based on previous and future usage however on an unlimited package I just don't get it.. At the minute we feel that BT owe us £64.25 which I asked to be refunded and I was told that as the £99.50 payment that came out was on my account details online before the payment was taken then I can't get a refund even though they agree that the payment was too much!! So basically when they put the details on your ccount they can take whatever they want..... even i it is an overpayment. We've just had another baby and can't afford to pay any more than the £49 so if as per the other posts this monthly payment is going to increase as BT sees fit then we will have to cancel our package. Not sure what I should do next who is the best team to speak to as the lady I previously spoke to just kept saying the sme things over and over again which I assume is some sort of scripted response. Please help....

Hi busyfamily,
Welcome to the forum and thanks for the email. I'll check this now and see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Confused over monthly charge & increases.

So, what with the price increases i've decided to take a very close look at what i'm paying and what for and to be honest i seem to be paying around £10 more per month than what's quoted on BTs website which will rise another £3 after the upcoming price increase.
When i renewed in March i was led to believe i was getting a special offer for the lifetime of my contract and to be honest i'm left feeling like i've been shafted now.
So, what i want to do is compare what i'm paying to what others are paying, heres what i currently have:
Line rental: £13.90
Barring witheld calls: £4.10
Broadband, TV & Calls: £49.00 (£40.00 after discount)
Calling Plan: Unlimited Anytime Plan
Broadband: BT Infinity Option 2
TV: BT Vision Gold Pack
Credit: Special Offer Discount: - £9.00
Payment Processing Fee: £1.80
Grand Total: £59.80 per month
After the price increase this will rise to: £62.69
Whereas according to BTs website i should only be paying £53.69 (including the £9.00 discount i was offered for renewing early)
I am seriously thinking about seeking advice on this and possible early termination due to being mislead when renewing my contract early.
But before i do this i would like to get some idea of what others are paying, less? the same? more? for the same (if possible) package.
Thank you.

Thank you for your reply ttyrie but in fairness i think we are comparing different products.
You say Broadband option 3 whereas im on BT Infinity, 40 Meg with unlimited usage.
You also get weekend and evening calls whereas i get anytime calls.
As for the the call features, i will definitely be keeping the barring witheld numbers as i was getting 10+ a day.
As for the direct debit, i have a bad experience with BT billing so i'd rather pay the £2.00 extra to check my bill before paying it rather than risk my bank charging me £25 for BT taking payment before its due or taking it 3 times within 4 days as they did before. They also tried to setup a direct debit on my account 5 days after i cancelled the previous one WITHOUT my permission, so my banks been instructed not to make any payments to BT whatsoever.
So i'm sure you can see why i'd prefer to pay the £2.00.

My one year warranty expired recently, a month ago my charger was replaced under warranty and it has only lasted a month and has broken again, does the replacement charger come with a new warranty or will i have to buy a new one?

Bought the phone on contract last January (late in january), had my charger replaced just after christmas and now it has stopped working again, its been about a month and a half and the replacement charger is broken, does the replacement charger come with a new warranty or will I have to buy a new charger? And if so, is there a charger that doesn't break easily (my problem is the the wire at the phone end of the cable seems to bunch and twist etc.)
thanks.

a warranty replacement if the donor is out of warranty has a new 90 days warranty from exchange date

TS2771 My ipod touch 4g doesn't work i didnt have charger at first and when my cousins came over i charged it with his it was full and the next minute it was empty. it gave me the warning sign. After tht it shut off and i ot my charger today and it wont t

My ipod touch 4g doesn't work i didnt have charger at first and when my cousins came over i charged it with his it was full and the next minute it was empty. it gave me the warning sign. After tht it shut off and i ot my charger today and it wont turn on it also gave me a blue light which was kinda like an electric shock. Someone help plz

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT3152 I have triple play cable service. Phone service is internet based. i pay monthly charge for cable provider modem. I also want to use modem for my Apple ipad2. Can I replace with another modem that will support internet based phone as well as ipad2?

I have cable triple play service. Phone service ios internet based and depends on cable provider modem. I pay monthly charge for modem. I also want to use modem for ipad2. Is there any modem that can support both internet based phone as well as ipad2?

If I understand you correctly, I have the same configuration. My modem supports Internet and phone service and my television service bypasses the modem. It does not do any routing. It has a single Ethernet port and I plugged in an external router with a WiFi radio - Apple Airport Express. Works like a champ.
Configuration of the Express was difficult. I had to plug it in to AC power and to the modem. Then, I opened up Airport Utility and had to click "yes" for each recommendation. Then I had to really think hard to come up with a WiFi password. Took me a horrendous thirty seconds from start to finish!

My Samsung Galaxy Strat. II was water damaged but after putting in rice I got it to come on. The problem is, when I try to charge it with my home or car charger, i get a warning message that the charger isn't compaitble. Is this a phone or battery issue

My Samsung Galaxy Strat. II was water damaged but after putting in rice I got it to come on. The problem is, when I try to charge it with my home or car charger, i get a warning message that the charger isn't compaitble. Is this a phone or battery issue'

I am sorry to learn that your phone has some water damage smreyn! Liquid damage can cause many different issues, including inability to recognize chargers and accessories. Do you have insurance on your phone? If you do, you can get a replacement very soon! Just submit your claim at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Increase in monthly charge, without being notified!

Hi. I have an academic individual CC subscription. It automatically renewed last October (2014), however the monthly rate increased from €19.99 p.m. to €30.74 p.m.
I was not informed beforehand of this increase, as per my contract, which states that:
"the price is valid for a full 12 months. After that, we'll renew your contract automatically unless you cancel. The price is subject to change, but we will always notify you beforehand."
This is very dishonest of Adobe, and furthermore breaks the terms of my contract. Has anyone else had this problem?
Many thanks in advance.
A.

What Mylenium said.
There's no dishonesty here but perhaps Adobe's admin could use some improvement e.g. email to notify you of what happens in month 13 when the auto-renew kicks in.
When you signed up originally, it was for the promotional pricing for the first 12 months which auto-renews.
Terms and Conditions | Adobe
The Terms of the offer say:
"$19.99/month Creative Cloud Introductory Pricing – Save 60%
Eligible students 13 and older and teachers can purchase an annual membership to Adobe® Creative Cloud™ for a reduced price of $19.99/month for the first year. After the first year we will renew your contract automatically for another year at the then-current standard monthly price (currently at $29.99/month), unless you cancel."
So, in short, you were notified 12 months ago but a reminder 12 months later would have alleviated this confusion for you.

25 point increases with TU and EX, 6 point drop with EQ

When my new credit card reported, why?

Ex 697, TU 680, Eq now 631 after the 6 pt drop, the other scores are post 25 pt increase.
I also have SDFCU secored, 3 months old 500 limit, zero balance.
Safe FCU one month old, 5000, $70 balance. When this card reported, I received a 25 pt boost from TU and EX, and a 6 pt drop with Eq.
Mid Carolina FCU 2500, 300 balance, will have that under 10% by next billing.
I have one 30 day late, over a year old.
I also have 5 medical collections.
I am working on a pfd for those. 2 are auto accident related, so the CA said they would delete when paid, and I am paying them off tomorrow.
I paid one last week, and received an alert saying it was due to a collection being updated, showing paid.
Only one collection is showing on TU and EX.
Those are all the baddies.
I just don't get the drop from Eq when a revolving account was added.

Price increased with no explanation. trying to cancel now and can't get in touch with support.

how can i cancel my account? the price increased and i have no idea why. i want to cancel account and can't get in touch with anyone in support. my account shows that i have a free cloud membership ... so nothing to select to cancel ... but I've been using for more than a year AND getting charged to credit card for more than a year. Anyone know what the hang is going on and/or how to cancel?
thx

The monthly charge was $30/month for the first year and went up to $50/month or something similar so the price increase was not without explanation you’ve just forgotten about it or never read the small print when you signed up, which is understandable.
Not having an active subscription could be that you’ve already successfully cancelled the plan, somehow. The important thing is whether you can see any billing and/or payment transactions associated with your AdobeID, and whether you’ve been getting monthly e-mails when each payment is made or when the subscription renewed—like I do.
It’s the weekend in the US. You may have more luck with this sort of issue during normal business hours weekdays in the US when the most Adobe staff are at work in the US. I mean if there was some sort of data-glitch for your account then weekend staff in India may not understand enough about how everything works to get it figured out. At least you got some answers and it being an introductory price.

PO with zero value.

Hi,
My client requirement is to create a Purchase order with zero price, But as per SAP standard system will not allow to process a PO with net price = 0. How to sort out this scenario.
Note: Free indicator cannot be used for this scenario for some purpose.
Pl suggest.
Regards,
RitiG

Hi,
The scenario where POs are raised for zero value exists in many companies, the items may be free of charge samples or replacements for damaged stock, or simply free gifts.
As Yogesh corectly pointed out this can be done if the "invoice " indicator is unflagged on the PO item.
One further comment though, it is up to the person posting the question to decide if it has been fully answered and also it is up to them to decide if they WANT to award points.
Steve B

Snow Leopard shutting down with no warning is getting more complex!

I have a series 1 Macbook Pro and have updated to Snow Leopard. As with most other people I immediately got problems with the "battery Service" message. So, having read all the various posts, and tried re-calibration, I bought a new battery.
Charged fully and disconnected adaptor. The machine shut down with no warning at about 85%! I tried a few more times after fully charging the battery and it shut down a number of times - 83%, 85%, 89% and 98%. The battery shows a cycle count of 1. The last time it shut down (89%) I decided to try re-starting without plugging the adaptor back in. The machine started and ran up to the point where it properly started Snow Leopard - when it was about to change from the blue screen - at which point it shut down again. I tried this a number of times and it was absolutely conisistant, doing it every time.
I then had the bright idea of plugging in the adaptor but watching the LED to see what happened. The LED came on green for 1 or 2 seconds, then went red. I then immediately unplugged it again. I then tried to start the machine with battery only. It started perfectly and went on running until down to 15% at which point it shut down, again with no warning. Tried re-starting - it wouldn't! Plugged the adaptor in so that it would charge the battery whilst using the machine. Then, much to my amazement, while the adaptor was still plugged in, and the battery was far from fully charged, the machine shut down - again without warning. That's "it shut down with battery installed AND mains connected". The machine then wouldn't start, with mains connected. It would switch on for a few seconds then shut down again. To get it to start I needed to remove the battery and run it on mains only.
That's where I am at the moment, running 'mains only' with no battery installed. It looks as if Snow Leopard sets the battery monitor / charging hardware incorrectly on the MBP. Once set incorrectly it looks as if it loses itself!
Has anyone else experienced anything like this?

It really doesn't get any better! Well, not a lot. I decided that I'd try yet another brand new battery. I charged it fully, disconnected the mag connector and it ran happily without shutting down - hooray. However, after putting out the message about low power and about to shut down, at about 5%, it ran to about 2% and shut down without warning. It didn't go to sleep.
I then couldn't get the machine to start again. I reset the SMC and still no joy. it would start to run, flash the screen a couple of times and then die. To get it to run I had to disconnect the battery, start it, then plug the battery back in again. Snow Leopard does appear to do something odd with the charging hardware. It appears to leave it in an odd state.
You may be right about Battery Update 1.3, but there appears to be no way of installing it under 10.6.8 - unless you know something I don't!
This is the current battery:
Manufacturer:          Sony
Device name:          ASMB012
Pack Lot Code:          0002
PCB Lot Code:          0000
Firmware Version:          102a
Hardware Revision:          0500
Cell Revision:          0303
Charge Information:
Charge remaining (mAh):          3734
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          5205
Health Information:
Cycle count:          2
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          -2230
Voltage (mV):          11429
As you can see, I'm running 'battery only' at the moment!

My problem is that the iPod does not turn on. Everytime I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a warning sign.

IS MY IPOD DEAD?!?!?!?!?
I think I have the previous iPod Classic with a black glossy front and I am pretty sure it is glass at the front. My problem is that the
iPod does not turn on. Every time I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a
warning sign along with the Apple support website. At the same time I can hear the internal mechanics which is also very loud. I have attempted
to charge it as well as connecting it to itunes but no success. Could you please help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Purchase order with zero price

hello
is i possible to create pos with zero price. i have a scenario that i need to create po with out paying to vendor.
please help
regards

Hi,
If yours is a Free Goods Scenario. Then Mark the Free Item Tab ( Next to Returns) in the Purchase Order detail tab.
Now you can create a Purchase order with Zero Price. By the time GR thru. 511 Mov. Type (Material receipt with out charge) you can receive the material.
Reg,
Ashok
Rewards Welcome.

Delete batches with zero stock from dropdown list

Hi All,
I have a requirement on batch stock materials.The exist program displaying multiple batches for material plant with stock and without stock in the drop down list for MCH1 table in the pop up window.
Now i would need to delete the batches with zero stock from drop down list.I could find the data for stock and non stock from MCHB table .
Any idea how to delete the entry of non stock batches from drop down list
Regards,
Reddy

Hi All,
The logic has already been implemented to for drop down list for all batches(with or without stock) for material plant.the follwing code has been written for the same.
Any idea how to delete the entry for non stck baches from the drop down list.
this is the code
SET PARAMETER ID 'MAT' FIELD help_lips-matnr.
   SET PARAMETER ID 'WRK' FIELD help_lips-werks.
Export parameters to memory to enable search help via classes
   CLEAR dseltab.
   REFRESH dseltab.
   dseltab-fldname = 'MANDT'.
   MOVE sy-mandt TO dseltab-fldinh.
   APPEND dseltab.
   dseltab-fldname = 'MATNR'.
   MOVE help_lips-matnr TO dseltab-fldinh.
   APPEND dseltab.
   dseltab-fldname = 'WERKS'.
   MOVE help_lips-werks TO dseltab-fldinh.
   APPEND dseltab.
   dseltab-fldname = 'CHARG'.
   MOVE help_lips-charg TO dseltab-fldinh.
   APPEND dseltab.
   EXPORT dseltab TO MEMORY ID 'DSELTAB'.
Get description for search help
   mc_object = 'MCH1'.
   lf_shlpname = mc_object.
   CALL FUNCTION 'F4IF_GET_SHLP_DESCR'
     EXPORTING
       shlpname = lf_shlpname
       shlptype = 'SH'
     IMPORTING
       shlp     = lx_shlp
     EXCEPTIONS
       OTHERS   = 1.
Enable value copy from search help to dynpro field
   READ TABLE lx_shlp-interface INTO ls_interface
                                WITH KEY shlpfield = 'CHARG'.
   ls_interface-valfield = 'X'.
   MODIFY lx_shlp-interface FROM ls_interface INDEX sy-tabix.
Start search help dialog
   CALL FUNCTION 'F4IF_START_VALUE_REQUEST'
     EXPORTING
       shlp          = lx_shlp
     TABLES
       return_values = lt_retvalues
     EXCEPTIONS
       OTHERS        = 1.
   IF sy-subrc EQ 0.
     READ TABLE lt_retvalues INTO ls_retvalue
                             WITH KEY fieldname = 'CHARG'.
     IF sy-subrc EQ 0.
       lips-charg = ls_retvalue-fieldval.
       gs_lips-charg = ls_retvalue-fieldval.
     ENDIF.
   ENDIF.
Regards
Reddy

Monthly charge increased with zero warning?

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