Most Popular Items not working for document libraries

One of the new Library features is the "Most Popular Items" report. In the library tab you can click on the icon to in theory, see a list of the recent and total Views of an item:
This does work in our environment to record views for wiki or publishing page, but it is not recording views for documents regardless of their location:
I've had several people open and view the documents, and even had 1 person edit a couple of the documents. Even after waiting a couple of hours to make sure whatever job it is that updates the Views has run, we still aren't seeing any views.
Any ideas?
Nick Hurst

We finally got Office Web Apps installed and now the Most Popular is working. Of course that means only when the documents are viewed in the Office Web App are they recorded for the Most Popular report. We've done some testing and opening the
file directly in the desktop application, or even editing the file directly in the desktop application are never recorded. My one disclaimer with this is we are using Office 2010, I'm curious if Office 2013 perhaps records views and edits using the desktop
application?
Luckily the latest OWA patch now allows PDF's to open in the Word Office App as well, so those views are recorded. If you have any non office or non PDF in the library, views will not be recorded for these items unfortunately.
I can't believe how this isn't documented anywhere.
Nick Hurst

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According to your description, I have met the same issue with you. The Most Popular Items wasn’t recording any views for documents in the document libraries.
Here is a blog said that only when the documents are viewed in the Office Web App are they recorded for the Most Popular report. But it's always good to test.
http://nickhurstblog.com/2013/04/30/library-most-popular-items-not-working/
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