Movie playback error.
This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
that is the message i receive when I play a movie I have purchased, that resides in my iTunes library, when I try to play it from my 2013 mac pro, on my 27" Apple LED monitor.
this same movie has played just fine at various times over a 6 month period, on the same system.
can anybody hazard a guess why this is happening?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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Error compiling movie: unknown error & Mercury Playback GPU acceleration
Hardware
2014 Mac Pro, 12GB RAM, 3.7 GHz Quad-Core Intel Xenon ES Processor, duel AMD FirePro D300 2048 MB graphics cards
Software
Mavericks (10.9.4)
Premiere Pro CC2014 (8.0.1)
I'm attempting to render out a moderately complex sequence. Raw footage was dslr h.264 MOV files. 30fps 1920x1080 from canon. It has some clips that are pulled from multi-cam sequences and a few that have warp stabilizer applied. 4 total audio tracks with some linked comps from audition. Whole thing is about 14 minutes. It should be noted that I render out similar sequences regularly without issue. However on this occasion whenever I tried to render out using media encoder ( for web h.264 MOV 720 30fps) I was getting an error at the same clip every time. Error Compiling Movie: Unknown Error. So I checked out the clip. It was one of the ones with warp stabilize. I turned that off and sent it out again. Render got further this time but hit a different clip with warp stabilize (after getting through like 2 other clips with warp stabilize enabled) and gave me the same error. I tried getting rid of cache files, saving to a local drive instead of a network drive, uninstalling and re-installing premiere even. (which btw if you check remove preferences then reinstall it def still has preferences so that's a total load.) Anyway I was doing some forum surfing and found several people going all the way back to PP 5.5 saying that the only solution they found was to turn off the Mercury Playback GPU acceleration. Tried that and it's currently rendering just fine but taking roughly 4X longer than with acceleration. The GPU acceleration is a big deal for me since our company relies on putting out a lot of volume quickly. Has anyone else experienced this problem and is it something you were able to fix without turning off GPU acceleration. Grateful for your input.sorry I actually wrote that wrong. I am using the H.264 setting 720 30fps to create a web friendly .mp4. Alternately though I decided to watch and see if it was the same clip failing every time. It is. I went into the project and did a match frame for the offending clip. Dragged the a new version of the same content onto the timeline and copied the warp stabilize effect onto the new version. Well this time the encode got past the clip with the issue, however the next clip it hit with warp stabilize caused another error compiling movie: unknown error. I guess at this point my options are to turn off the GPU acceleration and wait for a render that takes more than 3x as long to render with software only, or to go through the whole timeline and replace the clips with warp stabilize (there are a bunch, the shooter wasn't having a great day on glidecam). Not a great solution on either end. Please let me know if I should file this as a bug report. Though it seems people have been having the same issues since version CS5.5
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I have a Shockwave Error: "This Shockwave movie has errors that have caused playback problems. Please contact the author of this content regarding this problem. Shockwave is unable to continue." What I can make ?
This is some built-in "protection" that was engineered into Shockwave some years ago. It means that SW will ignore the first 10 script errors then throw the dialogue you are seeing. You really will have to contact the developer of the content in question to have it fixed - there's nothing anyone else can do. The developer needs to replicate your error, determine the cause, rectify it and republish their movie
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Get playback error when try to watch amazon prime movies on ipad
Trying to watch amazon prime movies on my ipad, have instant movies app but keep getting playback error. What am I doing wrong?
the issue is DRM the same thing would happen with remote desktop
the DRM block the video stream from being sendt to a source where it have no control with if it's copied and in the proccess removing the DRM
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I'm getting an error compiling movie Unknown error. It's always been fine before.
Hi I'm getting an error compiling move Unknown error. Its always worked fine on my mac before.
I've tried trashing my render files and switching to mercurey playback software only but it won't let me render or export.
It might be to do with Magic bullet looks plug in but I've used it and hope I don't need to remove it as I love it.
Please help!There's no one solution for Unknown Errors. You'll have to experiment with different things, hoping to stumble upon something that works.
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Hello,
I am troubleshooting playback errors in Cap 2 exes that
contains imported .swf and .avi files.
Errors: The exe will play back correctly any number of times.
Then, stops playing back correctly. I don't think this behavior
begins to occur until the first time a user interacts with the
playeback controlm but I cannot confirm that. After that, all bets
are off, even with complete restarts of the exe. Errors include
animation restarting, but not completing (most common error),
animation not restarting correctly, audio cutting in and out ,or
double audio. Even better, behavior on playback is intermittent.
After demonstrating incorrect behavior, another attempt from
restarting exe plays back correctly, or it will display different
or more extensive problematic behavior.
Movie Characteristics: Animation starts .05 seconds after
timeline start in some movies, at 0.0 in others. Animation is on
the first slide in most cases. Some movies mix .avi files with .swf
files. Others contain .swfs only. Some avis and swfs have click
boxes or highlight boxes associated. Original movies shot in
hypercam as .avi, then converted to .swf in Flash before import.
Not sure why some movies are imported as .avi...will pursue with
developer.
Troubleshooting so far: Assured that animation and slide
timing match. Assured that incoming video fps rates match movie fps
rates. Validated that click boxes are active through end of slide
timeline. Scouring the discussion threads.
Quick fix without trying it yet is to remove playback
control. However, this is not a solution. This is an extensive
series of topics that mix Cap slides with learner interaction. Want
to deliver playback control if at all possible.
Appreciate any and all insight and guidance.
Thanks in advance,
Robbin
Troubleshooting so far:
Movie Characteristics:
Observations:
Errors:We managed to fix the problem by deleting the photo transitions and doing them a dfferent way. I'll keep this thread bookmarked for the future, though, if we run across this problem again. Thanks!
Upon further testing, our problem is not resolved, now it will play through all the picture changes, but freeze on teh last one, while the audio continues. I looked into your suggestions, but it still doesn't work. -
I have recently been having trouble with a shockwave movie
that I have posted on the web. I have been encountering an error
message that reads:
“This Shockwave movie has errors that have caused
playback problems. Please contact the author of this content
regarding this problem. Shockwave is unable to continue”.
The problem is that I have had this movie posted for several
years now and I have never had this issue with it before, the file
has not been modified in any way. Furthermore the error seems to
come and go periodically. The error message will appear whenever
you attempt to access the Shockwave movie for several hours but if
you wait and revisit the site the error will disappear and the
Shockwave movie will load without any issues. I have tried
recompiling the original .drc file in Director however I cannot
find any obvious errors in the code. I have encountered this issue
on a windows Vista machine using both Firefox 2.0 and IE 7. I
noticed that there has recently been an update to Shockwave player
and I am wondering if this has anything to do with my problem. Has
anyone else been encountering issues similar to this? Any ideas or
suggestions would be greatly appreciated. The Shockwave file is
posted at:
http://www.psych.ualberta.ca/~ITL/InformationLiteracy/WebPages/WritingAPA.htmMy only experience with this kind of message was when disk
space was very
low. So if it's on a server that could be a problem but I
really only
experienced it when movies were played locally. I haven't
seen it in a
while because my new machine has oodles of disk space.
"Nickname_375" <[email protected]> wrote in
message
news:freccj$f7l$[email protected]..
>I have recently been having trouble with a shockwave
movie that I have
>posted
> on the web. I have been encountering an error message
that reads:
> ?This Shockwave movie has errors that have caused
playback problems.
> Please
> contact the author of this content regarding this
problem. Shockwave is
> unable
> to continue?.
> The problem is that I have had this movie posted for
several years now and
> I
> have never had this issue with it before, the file has
not been modified
> in any
> way. Furthermore the error seems to come and go
periodically. The error
> message will appear whenever you attempt to access the
Shock wave movie
> for
> several hours but if you wait and revisit the site the
error will
> disappear and
> the Shock wave movie will load without any issues. I
have tried
> recompiling
> the original .drc file in Director however I cannot find
any obvious
> errors in
> the code. I have encountered this issue on a windows
Vista machine using
> both
> Firefox 2.0 and IE 7. I noticed that there has recently
been an update to
> Shock
> wave player and I am wondering if this has anything to
do with my problem.
> Has
> anyone else been encountering issues similar to this?
Any ideas or
> suggestions
> would be greatly appreciated. The Shockwave file is
posted at:
>
http://www.psych.ualberta.ca/~ITL/InformationLiteracy/WebPages/WritingAPA.htm
>
> -
Booklet crashing during fullscreen movie playback
My Nokia 3G Booklet crashes during fullscreen movie playback, usually after 30 minutes. I'm using the booklet to play to a LCD screen @ 1024 x 768 via the HDMI output. The movies aren't even HD, just 600-700MB Avi files. I'm using Windows Media Player version 12.0.7600.16415. Anybody else have this problem? The Booklet gets pretty hot playing movies too.
About the temperature you should not worry to much, I would suggest you just to try another player, such as GOM Player, and to see if you have same issue, also If you could submit some logs with the latest Error Logs from your system, so that we can check if there is a Kernel Power issue or it might be related to overheating of your CPU. I had seen full movies over HDMI and no issue with it. I guess might be some software issue.
Was this post helpful? If so, please click on the Kudos! star to the right. Thank you! -
My safari keeps crashing and my youtube keeps getting playback errors. Help!
I am currently usin an iPod 4th generation with IOS 6.1.5. Whenever I open up the safari app, it will stay blank and crash after about a minute or so. Following, I cannot watch videos on my YouTube app beecause it keeps receiving a playback error. I have already shutdown my iPod as well as reseting all settings. I have tried nearly everything but nothing has changed. Please help!
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
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Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
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For YouTube:
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
Adobe Media Encoder (Error compiling movie) Unknown error when writing to Isilon OneFS 6.5.5.18
Adobe Media Encoder (Error compiling movie) Unknown error when writing to Isilon OneFS 6.5.5.18 while using Adobe Premiere Pro.
Process: Adobe Premiere Pro CC 2014
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version: 8.1.0 (8.1.0)
Code Type: X86-64 (Native)
Parent Process: launchd [2538]
Responsible: Adobe Premiere Pro CC 2014
Date/Time: 2015-01-06 14:04:23.500 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 55 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Customer created test export with 777 permissions and set mount parameters to the following:
mount_nfs -o vers=3,tcp,rdirplus,intr,nolocks,async,rsize=32768,wsize=32768
-- Original mount options:
General mount flags: 0x40 async
NFS parameters: vers=3,tcp,nolocks,rsize=32768,wsize=32768,rdirplus
-- Current mount parameters:
General mount flags: 0x4000058 async,nodev,nosuid multilabel
NFS parameters: vers=3,tcp,port=2049,nomntudp,hard,nointr,noresvport,negnamecache,callumnt,nolocks,quota, rsize=32768,wsize=32768,readahead=16,dsize=32768,rdirplus,nodumbtimr,timeo=10,maxgroups=16 ,acregmin=5,acregmax=60,acdirmin=5,acdirmax=60,nomutejukebox,nonfc,sec=sys
The pcap shows once the movie is created a lockup call is responded from Isilon with Error: NFS3ERR_NOENT
478 V3 CREATE Call (Reply In 479), DH: 0xea5f731c/QBRSN-0-0-1.mov Mode: UNCHECKED
479 V3 CREATE Reply (Call In 478)
484 V3 LOOKUP Call (Reply In 485), DH: 0xea5f731c/._QBRSN-0-0-1.mov
485 V3 LOOKUP Reply (Call In 484) Error: NFS3ERR_NOENT
V3 LOOKUP Reply (Call In ....) Error: NFS3ERR_NOENT - This is by design of OneFS, we coalesce files and then flush them out to disk which is why the commit time is accurate but the file is not immediately available. however when an async option is used within the mount options this should be avoided if writing asynchronously to the cluster. Has anyone else seen this behavior lately? (current workaround is to store locally and transfer to the cluster via Finder)That error can happen for many reasons...one of the reasons that I occassionaly get it is because I try exporting a movie to an external drive that has been formated in the old FAT32 instead of the NTSF standard. FAT32 only allows for file sizes up to 2 gigs. And as soon as it reaches that...I would get that error. I don't know if that is why you are getting that error...but it would be easy to check. 1) are you generating a file that is over 2 gigs? 2) is your drive that you are exporting to FAT 32 (just right click the drive in My Computer and select "properties" then just look for what it says next to "file system".
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Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?
Hello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck! -
"Error Compiling Movie: Unknown Error" or program crash when rendering
I just built a new PC because my Macbook Pro couldn't render fast enough. Now that I have built this brand new computer, I can't render at all! I render once and get the "Error Compiling Movie: Unknown Error" and if I try to render again, the program crashes.
My files are not corrupt as I can render them without problems on my laptop (just slowly) and on a friend's PC. I can export fine but the project I am working in is currently very small. I have 450gb of space and when using After Effects, rendering is a breeze. I have restarted, uninstalled and reinstalled and nothing seems to be doing the trick.
I feel like this must be a bug in Premiere Pro CC. Has anyone had this problem and/or come up with any solutions?You may have more luck getting help with this kind of problem on the AME forum. Or at least have a look at this page from the AME forum prompting you for the information that can help in isolating the cause of this problem: http://forums.adobe.com/thread/1011883.
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One cause for "Error Compiling Movie: Unknown Error"
I just finished a huge promotional video project, one which was fraught with problems.
To start out with, most of my interview footage was RED Epic material, and my b-roll was comprised of a combination of RED Epic (some at 4kHD and some at 5k), RED ONE (some at 4k, some at 3k), XDCAM-EX 1080p, HDV 1080i, Sony AVCHD 1080p, previously exported Vimeo HD h.264 material, and still shots. Needless to say, quite a mess of codecs and odd file types to combine into one project.
Since much of my b-roll was 1080p, I decided to do my entire edit on a 1080p timeline; however, since all my interview footage was RED, I decided to use a RED Epic 1080p timeline. In doing so, I discovered something important about Premiere, and I don't know if this is a bug, or if it's meant to work this way: when you put 5k RED Epic material on a 1080p timeline and use the zoom controls in the motion effects panel to bring it to size, and attempt to export, you'll get the "Error Compiling Movie: Unknown Error" every time. This may happen with other types of footage that's too big for the timeline too, i'm not sure. However, when you instead right click on the clip and use the "scale to frame size" command, it exports just fine, with no errors.
I also discovered that (at least with my setup), PrPro can't handle large stills on the timeline; I contiually got OpenGL crash errors until I resized all my images in Photoshop to be no more than 1920px wide.
The promo video is 11:30, and comprised of five segments. I edited each segment (interview and b-roll) in it's own sequence, and then nested the sequences along with the transition/motion graphics/title slides between them on my master sequence. However, I kept getting crashes and freezes when attempting to export that master sequence which I couldn't explain. Ultimately I had to export each of the individual sequences as a Lagarith UT AVI file, and then import that file back in and place it in the master sequence where the nested sequence had been. Once that was done it exported fine, so I'm still not sure what the problems were, since each individaul sequence exported okay, and the master exported just fine after replacing the nested sequences with the Lagarith clips...
Anyway, I think I've got a pretty good promo done, and it's definitely a TON better than our last one. When I get it online I'll post a link over in the Lounge and ask for feedback...So, I ran into this the first time recently. I discovered it when I copied an adjustment layer for quick grading with an RGB Color Corrector and Color Balance effects in it from a rehearsal cut of a short film.The effects worked fine and rendered out without issue. I imported the sequence into my 'final' cut so I could reuse the titles and adjustment layer. I copied the adjustment layer to the new rough cut of the final sequence and ran into this error when I tried to render it, but only after applying the adjustment layer. I found that if I turned off the Color Balance, the sequence rendered fine. I found that if I moved the Color Balance above the RGB Color Corrector, the effect of the RGB effect completely disappeared AND it rendered correctly (both effects turned on) - so reversing the order worked, but effects were weird. I also found that if I added ANY non-GPU accelerated effects to the RGB Color Corrector that I'd get the same compile error (unknown).
I went through and deleted clips until I got to 0 on the timeline, added a new one back on, and it still wouldn't render. So, I created an entirely NEW sequence, copied all video and audio (not adjustment layer) from the original failing rough cut of the final sequence, and pasted it into this new sequence. I also copied the adjustment layer again from the rehearsal cut into this new sequence and it is rendering just fine.
HOURS WASTED DOING THIS! It would be awesome if Adobe actually tested their products before releasing them instead of forcing us to do it for them. My project consisted of about 30-40 different clips and audio, all from the same DSLR (Nikon D810), nothing fancy, two effects in an adjustment layer applied to the entire sequence, and Premiere couldn't handle it. Given this and some of the comments I read while troubleshooting this on this forum, gives me pause in trusting Adobe products for any real work that has a deadline (unless, of course, you build in the required Adobe testing time into your budget).
So, just another data point; something else to try. Create a new sequence, and copy everything from your non-working one to it, and see if this will jump-start Premier. Worked for me. Good luck. -
CS 5.5 Export - Error Compiling Movie - Unknown Error
I am running CS 5.5 and every time I export in Premiere or in Media Encoder - I get this message:
Error Compiling Movie - Unknown Error
I have tracked it down to a video clip with alpha channel. I have some animated overlays - If I turn off this layer it exports fine, but unfortunately I need the animated video with alpha in the exported file.
The video is using the Lagarith Codec. I have updated the codec and still getting the error. I have also tried using other codecs that support an alpha channel, like the Matrox IFrame with Alpha codec and the same problem exists.
These are TV shows and I need to get this resolved if anyone has any suggestions. I've done hundreds of these same formatted shows in the past, so it is not my system, drives, cpu, etc. This did not happen on previous versions of Premiere Pro.Hm-m,
Obviously, you are using the Alpha Channel for some Transparency. Are there any other Effects applied to that problem Clip?
If you could post a screen-cap, showing that Clip Selected (and probably the Effects Control Panel also), plus the underlying Clips on the Timeline, perhaps someone can see an issue there.
You do have the 64-bit version of Lagarith installed, don't you?
Good luck,
Hunt -
Error Compiling Movie: Unknown Error - Simple Solution in Premiere
ADOBE PREMIERE EDITORS: Be forewarned about the infamous "Error Compiling Movie: Unknown Error." It usually doesn't happen unless you're editing a big project like I am and then it screws with you because you've been editing fine until it's time to export and you can't even make your project into a movie, which defeats the purpose of all your hard work. I looked up forum after forum and finally there were a-few solutions that worked for some and not for others. (Adobe said they will get their team on this case right away.) Let's just say I do not have Final Cut Pro, so I cannot export to XML and then import into FCP to do the exporting like some people found helpful. Nor do I have the time to import my Premiere project into After Effects only to manually create all of my "dip to white" transitions. But I would have had to do that if nothing else I tried worked and thankfully, I was able to trick Premiere. It's so simple, it's stupid. Just open a new project in Premiere. Then "import" the project you wanted to export. For some odd reason, without changing anything of substance or in other words, doing practically nothing about the issue, it exports now. Just because I opened a "new" project and "imported" my old project. Of course, this may not work for others, but please try it and then reply your results. Me and I'm sure Adobe would find it very helpful to see if that worked for most people. It worked for me.
[Profanity is not permitted. Removed. Please keep your language family-friendly.]I agree, Jim, but my train of thought was that a lot of people were changing and replacing and taking out effects and clips from their sequence to see if it was the components in the sequence that was causing the "unknown error." However, I had the same "unknown error" and was able to export in Premiere anyway by just practically "telling" Premiere that it's a new project, when I'm importing an old project to do the same task. Which makes me think that maybe Premiere doesn't have a problem exporting the specific files that most people thought were the problem, maybe it was just a glitch somewhere in Premiere that made the software think there was a problem after a certain amount of time, when there really wasn't. I don't know, I'm not a coder so that's just my layman guess. I did notice that Premiere was exporting/rendering fine when I was just beginning my project, but after it got to a certain length, that's when I couldn't render or export anymore. It honestly baffles me too. It would be useful to see what the results are if other people tried this simple switch-a-roo so possible issues can be narrowed down.
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