Mp3 player not work

My son got his mp3 player for christmas and has been very pleased with it. However it is now coming up with the words ' file system error ' on the display. I have tried to format it but it is just not being recognised on my computer. When I plug it into the usb hub it says it has found a high speed usb device plugged into a non hi speed system device so it has obviously found it but then when I go into windows explorer to try and format it , I get the message please insert a disc into dri've F. I have been onto your website and looked into uninstalling the drivers and then trying to install them again, I get as far as device manager but then am not sure which usb hub relates to the player , Any ideas ?

Hi,
Are you using the Creative Formatter program? The original TX did not support formatting directly from Windows Explorer and you need to use this program. Upgrading the firmware adds this support (for FAT 6/FAT 32) but I'd take this one step at a time and get the unit working using this utility first.
John

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