MS Word Special characters in web pages

I am running into an issue when I paste text from MS Word documents into web pages (JSP) forms.
Characters like dashes paste. Then the form is submitted and when later retrieved and prepopulated from the DB, they come out garbled.
The database accepts UTF-8 encoding, and I changed the charset on the JSP's to use UTF-8 encoding, but none of this helped.
Could anyone suggest where else can I look for the problem?
Thanks.

Thanks,
I am reading your article and attempting to implement the changes...
I am trying to understand something - my system is Vista, whose default encoding is Cp1252. Must I change it to UTF-8 as well, or is it sufficient to force UTF-8 in my application?

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