Multiple records for infotype with TC1

Hi all,
We have maintained use case A4 for mailing address in ESS.
Strangely, one of our end users, has two overlapping mailing address records! The user had a mailing address record which he edited in ESS. This edited record appears in the backend as a new record. So now the user sees two records in the backend - both with a different start date, but the same end date of 12/31/9999, instead of seeing the first record as delimited. And now when he tries to edit his mailing address in ESS, he gets an RFC error.
Ideally for TC1, a user cannot have two overlapping records and the first record gets delimited to accomodate the updated record as the current record.
Any idea, why this could be happening? We are unable to replicate this issue at our end as this scenario seems impossible for an infotype with TC1.
TIA!
Regards,
Diana

ideally it should have delimited the records, but can check how the enduser created the record?
TC1 can use A1,A4,B1,B4
TC2 can use A1,A2,A3,A4,A5,B1,B2,B4,B5
TC3 can use A6,B3
Note this
A: A record can be created specifying the valid start and/or end date Multiple records can exist.. By default the ESS scenario's will allow you specify the start date as today or future date.  If you wish to enable ESS scenario's to accept a start date in the past, Business Add-in "HRXSS_PER_BEGDA" can be implemented.
For more information, please refer to IMG activity "Change Default Start Date".
B: A record can be created without specifying the valid start and/or end date.  Multiple records are not possible.
A4: Variant of A1, Difference to A1 being, "New <infotype/subtype>" button will always be available on the overview screen of the concerned scenario. E.g., suitable in Permanent address.
A6: Multiple infotype records of the same type (e.g. other bank) may exist for an employee at the same time. "New <infotype/subtype>" button will always be available on the overview screen of the concerned scenario.  E.g., suitable in Other bank.

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