My 6 week old desk top lost power and won't start up again

I'm a brand new user.  While on my computer last night, it just lost power.  I couldn't get it up again even after calling the help center.  Has this ever happened to anyone?
The help center says to send it back to IBM in Atlanta for repair, but I'm worried about the security of my confidential data.

You could talk to them about removing the hard drive before sending it in, that way all your data is safe. I did that when I sent in a ThinkPad for repair.

Similar Messages

  • Emac has no power and won't start up

    I have an Emac that one morning just didn't wnat to start up any more. The LED does not light up, there is no noise, no nothing. I can neither open the CD/DVD tray. I have made sure x numbers of times that the cord is not loose and that the surge protector-powerstrtip has power. Is there anything I can do? Is this possibly a sign that the backup battery is dead? I'll be grateful for any help I can get.

    Bernhard,
    I've had the same thing happen to me with a TV set, so you're hardly alone in that sinking feeling of looking like an idiot in front of the desk person at a repair shop. The more energy-efficient a power supply is, the more sensitive it seems to be towards glitches in the voltage and/or frequency. In this case, a momentary power outage --- no more than a second or two --- is the likely culprit.
    While your surge protector is likely not involved in this after all, if it's a standard MOSFET-based design and more than a few years old, go ahead and replace it anyway. MOSFET designs have a nasty habit of degrading over time and exposure to voltage spikes, losing any actual effectiveness while continuing to dispaly all's well on status LEDs.
    A better choise than a surge protector is an Uninterruptable Power Supply (UPS) such as the ones from APC. A good rule of thumb in buying a UPS is: buy as much protection as you can afford, in terms of higher energy rating and battery capacity. You can spend anyting from $40 to $200 and up. APC models rated at 750mA and up include outlets to protect a cable line, which is great protection from lightening spikes traveling down the cable line (something I discovered the hard way a couple of years back when a hit directly on the transformer at the botom of my driveway took out several TVs and VCRs). Even the low-end 350mA UPS models, through, provide great protection against momentary power outages, and local computer stores arounf here frequently use the low-end UPS models as loss-leaders on sales, which is a good time to pick up one or more (the $40 models are often on sale for $30 with sometimes an additional rebate to $20 net). Note that OS X 10.3.3 and later have support built-in to System Preferences/ Energy Saver to communicaye with a UPS over a USB line to allow graceful shutdown in cases where the power is out for more than a short time. Make sure the UPS USB line plugs directly into the Mac and not through a USB hub to avoid any potential communications glitches durting a power glitch.

  • My old desk top could notdownload itunes10 so i updated my iphone 4 on a new computer but i lost my music and my apps how can i recover them

    my old desk top could not update my iphone 4 it could not download itunes 10 which was needed for the update. so i downloaded it on a new computer and i lost my music and my apps. how do i recover them?

    look here how to back up:
    http://support.apple.com/kb/HT1766

  • How do you transfer Creative Cloud (Light Room & Photo Shop) from your old Desk top to a new desk top

    I have just got a new desk top and I am trying to work out how to get The creative Cloud programs I use (light Room and Photo Shop) off my old Desk top and onto the new desktop. Does any one know how to do this or have already done it, or do you have to cancel the subscription on the old PC and start a new subscription for the new PC.

    Hi Jessica,
    You do not need to cancel the subscription. You can simply follow the article: Creative Cloud Help | Download, install, update, or uninstall apps which will help you to install the Adobe CC application on your new PC.
    If possible you can also deactivate the license from your previous computer using the article: Activation & Deactivation Help.
    Let me know if it works or not.
    Thanks,
    Ratandeep Arora

  • My online purchase of IMac is scheduled for delivery to apple store for pickup tomorrow .  Do I need an appt . on the day of pick up to bring in my old desk top computer to transfer and set up new IMac?

    My online purchase of new 21.5 IMac is scheduled for delivery to apple store for pickup tomorrow .  I have purchased Apple one to one care. Do I need to schedule an appointment with apple genius on the day of pick up to bring in my old desk top computer to transfer and set up new IMac?

    Usually I would think so.   
    Note, if your old Mac or any of your old applications are pre-2006, see this tip.
    https://discussions.apple.com/docs/DOC-2295
    Otherwise the transfer may not be as smooth as you desire.

  • Just got my MacBook Pro....having trouble opening up certain web pages...just keeps scrolling and scrolling, my 7 year old desk top that is on the same wireless network for internet opened up the same web page right away, so I think the Internet is OK

    just got my MacBook Pro and I'm having trouble opening up certain websites, it just keeps scrolling and scrolling and never opens up the page....this is not the case with all websites, however my 7 year old desk top - which is connected to the same wireless Internet connection opened up the same page right away, so I don't think it's the Internet, any suggestions?

    Use Software Update to update your os and anything else that needs to be updated.   Repair permissions and restart your computer when done.
    Not sure if your new Mac came with 10.7.2 pre-installed as you make no mention of your os system.

  • Our lap top lost power as it was printing from our hp psc 1315 and will not print now

    The printer was in the middle of printing and the lap top lost power. When I repowered it the print spit out and now the printer will not print.  The print sits in the  que but does not finish. Help - thanks

    Hello @dbrown68,
    Welcome to the HP Support Forums!
    I understand that since losing power on your laptop in the middle on a print job your HP PSC 1315 All-in-One Printer will not print from your Windows XP computer. I would like to assist you today with resolving this issue.
    To start can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve the conflicts for you. There is the likelihood that when the computer shut down during the in progress print that print job became corrupted in the Print Spooler of the computer. The Print Spooler is the print system on your computer and controls all printing no matter the make or model of printer. The job can remain corrupted and stuck in the Print Spooler even after printing. Ideally, if any Print Spooler corruptions are found the HP Print and Scan Doctor Tool will resolve those corruptions.
    Please respond to this post with the result of running the HP Print and Scan Doctor Tool. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • My 1 week old iPhone 6's power brick does no longer working. Is it covered with the 2 years warranty here in italy? I want a replacement ASAP.

    My 1 week old iPhone 6's power brick does no longer working. Is it covered with the 2 years warranty here in italy? I want a replacement ASAP.

    If your charger is defective, it will be replaced by Apple.  As to your warranty, here in the US the warranty on iPhone is 1 year.  I wasn't aware it is two years in Italy?

  • My desk top was infected and shutdown before I could do anything. How can I transfer all my music, movies, films, pictures and apps to another computer

    My desk top was infected and shutdown before I could do anything. How can I transfer all my music, movies, films, pictures and apps to another computer?

    If there was no backup, where would you recover the photos from.  Sorry but those pictures are gone.

  • Help. We lost power and everything on computer.  I have recovered itunes and 483 purchased songs But have 1895 on my iphone.  How can I get them back to my computer itunes library?

    Help We lost power and everything on the computer.  I have recovered itunes and the 483 purchased songs But I have 1895 songs on my iphone.  How can I get my iphone library back on my computer library?

    I have no need for it so cannot recommend directly but here are some programs
    TuneJack Windows Only
    iPod2PC Windows Only
    iGadget Windows Only
    iDump Windows Only
    iRepo Mac and Windows
    iPodRip Mac & Windows
    YamiPod Mac and Windows
    Music Rescue Mac & Windows
    iPodCopy Mac and Windows

  • My Iphone 5 is a week old, I was, charging hem and when I wanted to use hem , he was out and overheated

    My Iphone 5 is a week old, I was, charging hem and when I wanted to use hem , he was out and overheated

    Some heating is normal when in use. It's only abnormal if it gets too hot to hold in your hand. If it's in a case, take it out, and move it to a cooler environment. If it gets to be a big concern, make an appointment at a Genius Bar to have it evaluated.

  • Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

    Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

    You can activate your software on two computers.  If you need to install it on a third machine (because one of the first two crashed), then you need to https://helpx.adobe.com/contact.html to reset your activation count.
    If you just want to reinstall it on one of the first two machines, then just reinstall and re-activate it with your serial number.

  • Ibook abruptly lost power and will not power on

    I have a G4 Ibook. I have had it since Jan 06. I just got it back from having the optical drive replaced since it quit last April. All was working fine for just less than a day when it abruptly lost power and will not power on at all. The company did the repairs has trouble shot try to power it up and is arranging for us to ship it back. Any ideas of what it could be, and the likely hood it is related to the upgrade vs. a fluke occurrence that I will have to pay additional money to fix?
    CG

    It's hard to say for sure, but if the iBook powered up perfectly before the repair and didn't power up after the repair, you could argue that the upgrade caused the problem and it shouldn't be extra for them to fix it. I'm guessing, but the power input and the battery are in the vicinity of the drive, and it seems likely that something wasn't properly assembled or got damaged and that is what led to the failure. I wouldn't expect an independently occurring fluke.
    Good luck!

  • My ipod touch used to sync on my old Hp laptop but now it's not even recognized as a device but will still charge on my new asus windows laptop. Itunes on my old laptop is missing something and won't work and I've reinstalled itunes on the HP already.

    My ipod touch used to sync on my old Hp laptop but now it's not even recognized as a device but will still charge on my new asus windows laptop. Itunes on my old laptop is missing something and won't work and I've reinstalled itunes on the HP already. Could somebody please help me to get my ipod touch to sync on the Asus laptop please?!

    Hello hieunguyen2012,
    The following article can help get your iPhone to appear in iTunes on your new laptop.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Allen

  • I phone crashed and won't start up, even after connecting it to my mac, and tried the 10 sec. holding the power and home button

    my iPhone 4 crashed and the screen froze, so i pushed the power key to turn it off. But it won't start up again. I tried the 10 sec. holding with the power and home button, and connected it to my laptop, but it still won't start up. what should i do?

    Is there anything at all on the screen? Try this procedure:
    Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

Maybe you are looking for

  • Crystal Reports for VS2010 using a custom SAP ABAP function module data source

    I recently worked with Crystal Reports 2011 and was able to connect and retrieve data from our R/3 system via an ABAP function module. While researching other features, I found this version that can be installed into Visual Studio 2010. The parameter

  • Crashing with Magic Bullet Looks on Mac

    i have the same problem. all my software is the latest version. but if i load bullet looks in premiere cc 2014, the program crashes.

  • Can I drag and drop an image into Photoshop

    hello, as a first time user ive using photoshop on a mac at school. i just downloaded photoshop on my pc. i cant insert my image onto photoshop. the way we do it in class is drag the image to the ps icon and it will open with the pic. please help and

  • Forwarding mail from my .Mac accout to Yahoo

    Hi there, Is there any reason why I can't forward my .mac mail to my yahoo account..? I've changed preferences in .mac redirecting it to my yahoo account but nothing happens..? Confusing but I'm trying to get replies from my website to go through my

  • Passing Source Query Variables to Target query in RRI

    Hello, I Creating Jump Queries. In the source query user is entering some variable(Dates), based on these varaibles I am creating formula variable in the source query. I wanted pass the same varible values(which are entered by user) to target values(