My acrobat pro will only run while the disc is in

Why does Acrobat Pro only run when the disc is in?

Hi johnheaney
Please provide more details around the issue to help you further.
-- What is the workflow?
-- Are you trying to install acrobat or launch it?
-- what is the version of acrobat that you're using?
-- What is the OS ?
~Mandy

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I am trying to run my registered CS6 Design Standard programs for the first time after install. InDesign runs OK, but Illustrator and Photoshop will only run in trail mode. How do I activate those two?

I can't get my registered versions of CS6 Photoshop and Illustrator to run in full mode. I installed CS6 Design Standard online end of June (an upgrade from CS5.5), on my old MacBook Pro. I didn't run the programs then as I was waiting on arrival of new MacBook Pro. I migrated the programs from my old MacBook to the new, and today tried to run those programs for the first time. InDesign work OK (after an initial hiccup) but Illustrator and Photoshop will only run in trial mode, and won't let me save files. My CS6 Design Standard shows with it's registration in my Adobe Account. All seems in order, but Illustrator and Photoshop won't run in registered mode. Can you please help?

Demons1 in the future please only migrate your documents and settings.
Please use the uninstallers to remove your current installation. They are located in the Applications/Utilities/Adobe Installers folder. Once the uninstall is complete you will also want to run the CC Cleaner Tool. You can find more details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you need to download a fresh copy of the installation files for Creative Suite 6 you can do so at Download CS6 products.

Acrobat pro XI only opens pdfs 10% of the time, other times process created but it doesnt launch

Hi
I have a strange issue-
When I click on PDFs Acrobat pro XI does not launch except less than 10% of the time and it seems random. I can click the same PDF 10 times and perhaps get lucky once. The other times I get the "windows please wait blue circle" for about 5 seconds then nothing happens. I opened task manager and do see that an acrobat.exe process opens, and if I click on another PDF another process opens again essentially stacking over and over again each time I click.
I tried this on a few computers each time with the same issue. The computers are newer core i5 and i7 PCs with at least 4-8gb RAM & anywhere from 500gb-3tb HDDs
Acrobat pro X and XI are the only adobe programs on there (besides flash & on some reader xi)
I tried a friends copy of X for testing purposes just to see if i would have different results on the computer and it also seems to have the problem
Has anyone herd of this issue? Any ideas what I can do?
Thanks!

I would recommend running the Acrobat and Reader Cleaner then just install one and only one Acrobat/Reader program.
http://labs.adobe.com/downloads/acrobatcleaner.html

HT1338 Final Cut Pro will not update after new os and compressor will not run until the update is done. System shows no updates available

Final Cut Pro will not update after new os and compressor will not run until the update is done. System shows no updates available

Sorry for being unclear.
When I am using the update in the App Store App, there will be a list of various applications that have updates to be installed (Final Cut Pro will be in this list). I will already be logged in with the Apple ID I use for everything (my dev account). I will be able to update all of the other various applications needing updating except for my Final Cut Pro. When I click the update button next to the FCP update, it will give me an error saying "This download is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled"
I have not had any applications refunded or cancelled and this has only happened since my update to Yosemite. FCP was working fine until the upgrade. Is there anything that can be done to fix this?

While looking at web pages like ebay and i click on a item to look at and then i click back page , the page starts at the top of the page instead of starting back at the item i was looking at. My Mac book pro will go back to the item i was looking at .

While looking at web pages like ebay. When i click on a item to look at,then click on the previous page or swipe back to the first page the page will start at the top of the page instead of going to the item that i was looking at. My mac book pro will go back to the item that i was looking at but my mac mini goes to the top of the page. Do i have a setting wrong?

What browser are you using?
What OSX on Mini and on MacBook?

Hi my acrobat pro will not open, this is the error I get - "the application Adobe acrobat pro can't open -1712

Hi my acrobat pro will not open, this is the error I get - "the application Adobe acrobat pro can't open -1712

Hi Scott,
1. What is the version of Acrobat and Operating System?
2. Have you tried repairing the product? if not then Go to Help -> Repair Acrobat Installation.
Regards,
Anoop

The battery of my macbook pro will not charge and the LED light is only green. What to do?

the battery of my macbook pro will not charge and the LED light is only green. What to do?

This might help:
Intel-based Macs: Resetting the System Management Controller ...
Otherwise, you should probably take your computer in to a service place to be tested, since there a a few possible causes of this behavior.

When I OCR two versions of the same document and then compare th documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago

When I OCR two versions of the same document and then compare the documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago, and the response I received had to do with the quality of the OCR and the scans of the documents. However, if I use Acrobat Pro XI to save the same documents in Word and then run a comparison in Word all of the changes are marked. When a PDF is saved as a Word document in Acrobat Pro XI, is a different OCR module being used than the one used in Acrobat Pro XI for text recognition?

OCR is only for recoginition of the image / picture of text provided by an scanner.
Content typed into a Word file which is converted to a PDF is (in Word and in PDF) *not* an image or picture of text - it is the digital text. So, no OCR involved.
When the "digital" (renderable) text of a PDF's page content is exported to Word no OCR is involved.
When a PDF's content is from the image output of a scanner and this is a picture of text then OCR comes into play.
If this content is exported to Word before doing OCR then it is the image that is exported to the Word file.
Once OCR is performed it is the OCR output that is exported.
OCR output is (always will be) impacted by "the quality of the OCR and the scans of the documents".
Regardless "Compare" is based on a Word file output to PDF1 then edits to the Word file followed by an output to PDF2. You use Acrobat Pro to do a compare of PDF1 & PDF2.
Paper 1 scanned to image 1 to image 1 in PDF1 that gets OCR 1 and
Paper 2 scanned to image 2 to image 2 in PDF2 that gets OCR 2
being processed with Acrobat Pro's Compare can certainly be done.
But - well you've described what can be observed.
Be well...

I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
The error messages I get are:
ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
Help PLEASE!

Hi Patricia ,
For error 2203 ,please refer to the following link.
https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
For error 1603 ,refer to this link.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
Let us know if this solves the issue .If required ,we"ll surely assist you further.
Regards
Sukrit Dhingra

How do I add a functional "submit button" to a pdf form in Adobe Acrobat Pro XI ? I created the pdf form in Adobe Forms Central.

How do I add a functional "submit button" to a pdf form in Adobe Acrobat Pro XI ? I created the pdf form in Adobe Forms Central. It's for an online Diet Questionnaire. After people complete the form I'd like them to click "SUBMIT" and the completed form will be emailed to me.

This can be a bit confusing because Acrobat 11 comes with the desktop app that allows you to create simple PDF forms without having a FormsCentral account. Some people find this helpful, but you need to understand that when you generate the PDF form, it is Reader-enabled by Acrobat. In order to edit the form further in Acrobat, you have to create a non-enabled copy of the form. You do this in Acrobat by opening the form and selecting: File > Save a Copy
and opening the copy. It is not opened automatically.
You can now add a button and set it up to submit by email, either using a "Submit a form" action or the submitForm JavaScript method. You can set it up to include just the form data or the entire PDF, and will want to use a mailto type URL. Submitting the form to the FormsCentral server has a number of important advantages over email (much more reliable, more secure, etc.), so you might want to consider it.
If the form needs to be saved with Reader versions prior to 11, then you will need to Reader-enable the document. In Acrobat 11 you do this by selecting: File > Save As Other > Reader Extended PDF > Enable More Tools

Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
Anyway, all of my cs4 upsell products loaded just fine, except adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid." After contacting adobe thru chat several times, here is the info I got back: my serial number IS valid, I still can activate 3 more times (deactivation was not an issue in this case), the final answer was the cs1 server (my previous version before cs4) is no longer available which basically renders my version of acrobat unusable. Is that really the case? Now that I have a new computer I can't use that software any longer it was working fine on my old laptop? Why did all the other software load okay? Did I miss something or is buying another upgrade neccessary?
ps: using Macbook Pro with MacOS X.8.5

Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

I bought Adobe Acrobat Pro XI full version but the serial number given to me is invalid

I bought Adobe Acrobat Pro XI full version and the reseller sent me a serial number but when I install an error message says the serial number is invalid.
The reseller claimed it is Adobe's problem not theirs.
Adobe website is very confusing that I am not able to send an email to ask for help.
It has been a week since I bought it and I am still not able to enjoy the program.
How do I go about getting Adobe attention on my problem ?
The reseller is:
Digital River, International SARL
98 Boulevard Du Prince
L-1724 Luxembourg, Luxembourg
They replied my email as follows:
Unfortunately, we do not handle the customer service for Adobe Systems, Inc.

Ok, thanks for that. If the serial doesn't work, you will indeed need to contact Adobe. But here are some things to try first.
1. Does it refer to a QUALIFYING PRODUCT? If so, enter the serial number of the OTHER product, not the one you just paid for.
2. If you are copy/pasting the serial, try typing it. If you are typing it, try copy/pasting it.
3. Make sure what you purchased matches what you downloaded. For instance, check you didn't buy Acrobat Standard and try to install Acrobat Pro. Or that you didn't buy a Mac product for use in Windows. And so on.

Is it dead? will only boot off the OS disc or in safe mode.

Hi there!
Is it dead? will only boot off the OS disc or in safe mode.
My MBP (March 09) running 10.6 Snow Leopard is playing up.
After a frustrating day of troubleshooting, I don't know what else to do.
So far:
Duplicate accounts deleted.
Permissions repaired and verified
Renistalled the OS from disc
Haven't been able to log in to OS since,
- can only boot in safe mode or OS istall disc to use Utility
Disk Utility used in safe mode, disk utility > verify disk, said to repair it from disc boot
Disk repaired
Still won't reboot out of safe mode - it gets past the blue screen to the desktop wallpaper screen, but the dock or items on my desktop won't appear, colour dial spins, i think the longest i've given it is 20 minutes
Still won't boot other than in safe mode (currently using it right now)
Did the whole /sbin/fsck -fy,
Invalid file count (Is 484158 instead of 484160)
Invalid volume directory count (is 157609 instead of 157807)
Repairs successful
Ran fsck again, and HD OK message
Ran exit and it won't boot, only in safe mode again, and to the spinning wheel on the desktop wallpaper screen.
Is my HD cactus?
Is this something that can be replaced?
If not, what next?
I'm a little apprehensive about sending it out to get fixed (it's out of three year warrnaty) and I'm not sure how much more they can do/check than I've already done and come to the same conclusion.
Any help, much appreciated and thank you in advance
Bree.

Are you referring to the new bluetooth (wireless) keyboard or are you using a wired version?
Message was edited by: Barbara Daniels1

My ipad 2 will only charge if the system is completely shutdown and it can take up too 7-8 hours to reach 100% 2 hours later I'm down to 12-13% what's wrong with it?

My grandson's IPad 2 won't hold a charge. It will only charge when the system is completely shutdown and it can take up to 8 hours to reach 100%! he's only 5 so he uses it to watch netflixs and playing games but a couple of hours after finally getting a full charge the indicater is down to 12%-13%. Keeping the system plugged up while he's using it doesn't do any good its like its not even plugged up. What could be wrong? Any assistance would be appreciated! I brought the IPad 2 in 2011 and gave it to him in 2013 when I brought myself the IPad Air...so its really not that old to be acting up...

Hi manisnana09,
If you are having issues with charging and capacity on your iPad, you may find the following articles helpful:
iPad: Charging the battery
http://support.apple.com/kb/ht4060
Apple - Batteries - iPad
https://www.apple.com/batteries/ipad.html
If you are still having issues, you may need to have your iPad serviced, or at least evaluated. You may find this page useful:
Service Answer Center - iPad
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Regards,
- Brenden

Macbook Pro will only allow AirPlay to play through iTunes, therefore I can't play songs through Safari

Macbook Pro will only allow AirPlay to play through iTunes, therefore I can't play songs through Safari. I have tried going on to the Sound settings and selecting AirPort Express but its just jumps back to internal speakers. Its WELL ANNOYING! Any ideas?

Macbook Pro will only allow AirPlay to play through iTunes
This is normal.
To be able to play any audio source on your MacBook Pro, you might want to take a look at an application like Airfoil. More info below:
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My acrobat pro will only run while the disc is in

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