My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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I am having trouble watching videos and movies. I have updated Adobe Flash Player and Microsoft Silverlight but each time I try to watch something I get the message that I have to install or update these programs... Why is that happening? Can it be fixed?

I have updated Adobe Flash Player and Microsoft Silverlight but each time I try to watch something I get the message that I have to install or update these programs... Why is that happening? Can it be fixed? How do I fix it? PLEASE HELP!

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

My hard drive was replaced and could transfer CC or Lightroom. I didn't see where or how to reinstall the programs.

Where so I go to reinstall CC and Lightroom after the Hard drive is replaced? Hope it is one of the easier processes.

sign into your account and start your downloads, https://creative.adobe.com/

How do I uninstall CS2 on a PC when it does not appear in control panel add or remove programs, the hard drive was replaced and the program corrupted.

how do I uninstall CS2 on a PC when it does not appear in control panel add or remove programs, the hard drive was replaced and the program corrupted.

reinstall over your current installation and then uninstall, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
or uninstall manually, Manually remove Adobe Creative Suite 2.x | Windows

My hard drive was replaced last week. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. they reinstalled everything on the new hard drive including iTunes. When I opened I tunes, my playlists were missing

My hard drive was replaced last week on my macbook pro. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. They reinstalled everything on the new hard drive including iTunes. When I opened I tunes, i had some but not all my songs listed. All my playlists and purchases were missing. I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.

Hello Boylen33,
I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead.
I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store. Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Hard drive was replaced, lost everything

My hard drive was replaced and I lost all of my songs in my account. Now that Im trying to sync my iPod its telling me that my iPod is already sync'd to a different account and I have to erase what's already on my iPod?? I dont even care about the few songs I lost, but I have alot of songs that were uploaded from CDs to my old account that are on my iPod now,..not erase them and only be able to upload what I originally purchased. Weird thing is, I didnt open a new account, Ive been logging into my existing accont with the same user name/password. Only difference is, now when I log on,..all plalists are empty? Thoughts????

Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How to reinstall iWork '09 (part of Mac Box Set) after recalled mac hard drive was replaced?

imac 27" late 2009 OSX 10.8.2
Have spent a week trying to get iwork opened ( use Pages for my business ) - read almost every support, tried all options to no avail - earlier restore using Time Machine after affected Seagate hard drive was replaced no charge.
The error message reads: "Pages cannot be opened because of a problem. Check with the developer to make sure Pages works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X. Click Report to see more detailed information and send a report to Apple."
Can any one confirm a simple ...
1)
2)
3)
4) answer
or am I better to $buy another box??
Unfortunately I find the multitude of support suggestions too beside the point - yet to sight a sound solution!

Hi Kappy -
Yes, thought you had the answer .... but .... NO !!!
I purchased Pages to upgrade but no go .... alas .... message, should have guessed it? .... yes -
'Pages already installed on this computer. Choose Software update from the Apple menu to check for available updates !'
HELLO ? I have no software updates or even record of purchase.
I now realise this matter will never ever be resolved .... soooooo .... plan B -
1) I will sue APPLE for $US80k because my business is based around PAGES and has lost approx $US15k to date over 31/2 weeks - unfortunately, this loss of opportunity will quickly balloon with 2012 closing.
2) If recompense is not forthcoming by negotiation I will initiate a campaign on all Social Networks to let the world know that Apple may sell you an unreliable toxic hard drive which will cost your business a truck load of money .... they openly admit that some of their 1TB Seagate hard drive's ( probably millions ) sold in an historic space were corrupted and should be replaced free of charge. Hey, that's the worry free bit ! I employ people who need to be paid! I didn't order their belighted hard drive!!
3) Failing which I will link with another operator and retain my campaign for $repayment from APPLE.
Accumulate.

My macbook pro crashed and the hard drive was replaced. How do I restore my backup pre- 9.6 iphoto library to the 9.6.1 iphoto library? They look completely different.

My macbook pro crashed and the hard drive was replaced. How do I restore my backup pre- 9.6 iphoto library to the 9.6.1 iphoto library? They look completely different. When I look at my backed-up iphoto library folder I see lots of files and folders: ALbumData.xml, Attachments folder, etc. The 9.6.1 iphoto library doesn't appear to be a folder at all. Help!

iPhoto 6 and earlier libraries were regular folders with the kind of files your reporting. With the advent of iPhoto 7 the library folder was changed to a package similar to the application packages but have essentially the same files and folders inside. There's no reason to have access to the inside of the iPhoto Library so Apple changed them to packages.
Do you have a backup copy of the iPhoto Library from before the HD crash. If so restore it to the Pictures folder in your Home folder. If you previous version of iPhoto was iPhoto 7 or earlier download and run the iPhoto Library Upgrader 1.1 on your library before trying to open it with iPhoto 9.6.1.

I have installed photoshop elements 12. when I try use the editing features it said that i must login to Adobe to register the product. but each time i try to it said there is a problem. help the problem stated that the internet is not connected, but that

i have installed photoshop elements 12.
when I try use the editing features it said that i must login to Adobe to register the product.
but each time i try to it said there is a problem.
help
the problem stated that the internet is not connected, but that is not the case.

I had the same issue and I'm running Windows 7. Tried working with technical support for several hours but they were no help. They just had me doing the same things over and over, offering no real answers. I finally got fed up and have decided to return my product for a full refund.

I have just bought a new mac book, and I want to start from scratch by syncing the content of my iPhone, but each time I try it wants to delete everything on the iPhone and replace by what on the new iTunes library, i.e. nothing! can I do the reverse?

I have just bought a new mac book, and I want to start from scratch by syncing the content of my iPhone, but each time I try it wants to delete everything on the iPhone and replace by what's on the new iTunes library, i.e. nothing! can I do the reverse, i.e. importing all my iphone's stuff on the new computer?

You need to copy some files and your iTunes folder to the new computer. Do you have a backup of your old computer (or still have the old computer?) Was the old computer a Mac or PC?
MacWorld - Move an iTunes library from a Windows PC to a Mac
Back up your iTunes library by copying to an external hard drive
iTunes- How to move your music to a new computer

I saved a PDF doc in adobe and then added text to the form. But every time I try an email it it only

I saved a PDF doc in adobe and then added text to the form. But every time I try an email it it only sends the original form without text. Once I've changed a doc in Adobe, how can I save it so that I'm able to use it with added text and notes? Also, I'm using a new iPad.

If you are using those apps or websites, they are likely viewing the PDF using iOS' built in PDF previewing, which will not show annotations and markup to the PDF. We have informed Apple of this issue, but do not have any insight into whether or when they will fix it.
Regarding the qustion about importing pictures, Adobe Reader does not provide any capabilities to import pictures into a PDF. To do this, you'll need to use Acrobat, available on your desktop computer.

ITunes / AppStore problem: I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records

I have a macbook pro. I had iphoto on it prior to my hard drive crashing. Hard drive was replaced but iphoto is no longer on. How do I get it back without paying for it?

I have a macbook pro. I had iphoto on it prior to my hard drive crashing. Hard drive was replaced but iphoto is no longer on. How do I get it back without paying for it?

Have you tried
http://support.apple.com/kb/HT4928

HT1751 My win8 pc hard drive failed. After the hard drive was replaced, I copied iTunes Media backupfiles from external hard drive (Karen's Replicator was used). ITunes does not recognize the back up files - help! (it does show cloud & recently burned m

My win8 pc hard drive failed. After the hard drive was replaced, I copied iTunes Media backupfiles from external hard drive (Karen's Replicator backup software was used). ITunes does not recognize these back up files even though the location is the same as cloud & recently burned music that does show- help! The backup files consist of 34,000+ songs; almost all burned from my own CD collection. I do have most of the songs on an ipod classic but hesitate to try to restore from that. Can someone tell me how to get these 34,000 songs to show up in iTunes? Thanks!!

This diagram shows how a typical iTunes library ought to be set out (click on it to enlarge)
The red outline highlights the media folder and its contents, the various subfolders are only created if that kind of content is in your library. The right-hand side shows the files that should be found in the iTunes library folder; sentinel is normally hidden so may not be visible. The core of your iTunes library is the file iTunes Library.itl, you need to restore this, the other library files and the Album Artwork folder, as well as the media folder, to restore your library.
tt2

I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

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