My Apple TV keeps saying The iTunes Store is unable to process purchases at this time

WHy does my Apple TV keep telling me that the iTunes Store is unable to process purchases at this time when I try to buy a movie

Hello Johnson,
It sounds like you are trying to make purchases on your AppleTV but are being met with this error message. I would start by restarting the Apple TV with this process:
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Restart your Apple TV by selecting Settings > General > Restart.
If the issue persists sign out of the iTunes Store, then restart it again, and test the issue.
From the main Apple TV menu, choose Settings > iTunes Store.
From: How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/ht1498
Thank you for using Apple Support Communities.
Regards,
Sterling

Similar Messages

The iTunes Store is unable to process purchases at this time.

Trying to buy a Season Pass to a show and all I get is the error "The iTunes Store is unable to process purchases at this time. Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
This has been going on for the last 6 and a half hours.
Anyone else having probs? The system status page shows no problems...

Try it on the computer in iTunes. I've been having this problem for a few days on my iPad. When I logged in on the computer it said something about having a billing issues and I had to log in and reverify my info. It said I had an almost $10 balance due which was weird, because I'm linked with Paypal and have plenty of money in there at all times. It keeps saying "your Paypal transaction was declined" which I can't even begin to figure out. I re-setup the Paypal payments and it works fine now. Everything is sorted out. I wonder if a payment agreement as they call it, expires after so long and has to be re-verified?

The Mrs. and I are receiving "The iTunes Store is unable to process purchases at this time. Please try again later." message whenever we try to update apps or purchase new apps. This is on two separate iPhone4's running 4.3.3

I haven't updated the iOS this week because I'm still working on resolving a separate issue, syncing playlists back to iTunes from the iPhone after a Snow Leopard restore.
FWIW-- The Mac Store on my MacBook also returns a similar error message when I try to update pixelmator and evernote. I get "The iTunes Store is unable to process purchases at this time. Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
After that error in the Mac Store, I immediately get the following error message: "We Could Not Complete Your Request. There was an error in the App Store. Please try again later. (100)"

Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

HT3204 I have been receiving the error message ...'iTunes store is unable to process purchases at this time. Please try again later" over that last month with increasing frequency

I have been receiving the error message ...'iTunes store is unable to process purchases at this time. Please try again later" over that last month with increasing frequency. What is the cause and solution?

Hello e-b p,
Thanks for the question, and welcome to Apple Support Communities.
When encountering iTunes Store connectivity issues, the following resources provide the best solutions. To isolate the issue further, I'd be curious to know if it persists on other Wi-Fi networks (assuming you are using a portable computer). Either way, please attempt the steps outlined in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Itunes store is unable to process purchases at this time

When I've tried to buy something for the past two days, it has a notice saying that the credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later. How long do I have to wait and why am I the only one waiting.

And this is the brilliant customer support reply... of course nothing wrong with itunes... Nevermind that all of the suggestions don't do a thing because all of my settings worked at one point!
Good afternoon, my name is xxx and I will be helping you today. I understand you have not been able to purchase anything from the iTunes store for 2 days due to an error message.
There are several reasons why this could be happening:
1. Your bank's servers were busy. Try again at another time.
2. There is an issue with your credit card. Try using a different credit card or contact your credit card company to advise them of the problem.
3. Your billing name or address does not exactly match the address listed on your credit card statement and the United States Postal Service http://www.usps.com/. Any discrepancy in punctuation, abbreviation or capitalization can cause errors, which might prevent you from purchasing music from the iTunes Store. Please follow the steps below to review and edit the information on file at Apple:
1. Using your web browser, go to http://myinfo.apple.com.
2. Select your country and preferred language from the drop down menus.
3. Enter your iTunes account name and password.
4. Click Continue.
5. On the "My Account Profile" page, make sure to select the appropriate state in the State drop-down menu for your primary and shipping addresses as indicated on the USPS website. If you do not have a shipping address listed on the account, do not select a state.
6. Verify that you have entered the area code for each phone number into the correct field. If your area code is missing or not entered into the area code field and grouped with the rest of the digits in the phone number, your account information will not save properly.
7. Click Save at the bottom of the page.
Again, I apologize for any frustration this may have caused you, and I thank you for being an iTunes Store customer.

The iTunes Sore is unable to process purchases at this time

I've been trying to purchase a song for almost a week now and keep getting the subject message. In addition the message says ...
Credit card processing is temporarily unavailable. You may continue to browse the store. Please make your purchase later.
Please respond if you are also having this problem and know of a solution.
Intel Pentium D Media Series PC Windows XP Pro

Since the stock market is not open today, I hardly doubt this is true that stock is dropping. Further, as of Thursday, shares were up by 6.6%. Apple's quarterly earnings just reported were up 27%. All indicators say that Apple is doing just fine.
People need to keep in mind that there are bound to be bugs in any new release of just about anything these days (except maybe a Mac -- my daughter has an iBook and we've never had a bit of trouble with it). Look at your computer -- bugs are precisely why we have service packs as add-ons to Windows. I remember older versions of Windows that were chock-full of issues.
It is the weekend, and while I am sure there are Apple staff out and about, this is just how it goes. Try to reauthorize your computer through the Store menu in iTunes and that may very well solve your connectivity issue.
Hang in there!
Windows ME

The itunes music store is unable to process purchases at this time.

Any body getting this message b/c it is really frustrating when i want to buy mausic and this message pops up. everything is current and up2date. i got an e-mail from i-tunes telling me that the problem has been fixed, so i went to buy some songs today and the message came up again. what 2 do? "The itunes music store is unable to process purchases at this time. Credit card processing is temporarily unavailable."

I have the same problem, too. I was using paypal, but switched my account from paypal to mastercard, still no go. I can't believe there is no phone or web chat help from apple. Hope they choke to death on their iPod Nano profits. HIRE CUSTOMER SERVICE REPS AND TAKE CARE OF YOUR CURRENT, PAYING CUSTOMERS. There are alternatives out there...

ITunes Store is Unable to Process Purchases

Currently the iTunes store is not able to process any purchases. This has been the case for the entire day. I get the following error message:
"The iTunes Store is Unable to Process Purchases at this Time.
Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later. "
I have upgraded to the latest version of iTunes and it still doesn't work. This error has been off and on over the past few days. Any ideas? There are songs I'd like to buy.

I only just noticed a problem this evening, unable to purchase a single track (error 5002 - ah, that explains it then).
I got around the problem by closing the error message and logging into my account (clicking the little button with your email/username under the search field) and clicking resume downloads in the Pending Downloads section. The track I was trying to buy loaded as normal. I then clicked it again seeing as it was still highlighted after going back to my account window (clicking the iTunes Store button) and clicked Done when it showed my credit card info screen.

ITunes Store is unable to process purchases at the time, Payment process

Hi,
I am trying to update my iPod Touch to firmware 2.0 and I would be more than willing to pay the 8 euros but I am not allowed by iTunes which everytime I try to purchase gives me this warning: "The iTunes Store is unable to process purchases at the time, Payment processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later".
Please help me cause this is getting really annoying! I want IT!!!!
Cheers,

Im having the exact same problem at the minute.
I've just contacted apple about it

HT1420 i can not access my account when i try to sign into itunes. it keeps saying the itunes store is temporarily unavialable,but i can sign into the apple website.

i cannot access my itunes account when i try to sign into itunes. it keeps saying the itunes store is temporarily unavailable, but i can sign into the apple website.

That means you have to sign into/view your account and review you account and make sure you have a valid payment method specified in your account.

I received the "iTunes Store is unable to process gift certificates" message

I attempted to redeem a £70 gift card I bought to which I got the mentioned message. At first, I thought the store is simply experiencing a technical problem until i tried to redeem another gift card. The purchased £15 gift card was redeemed without a problem, I instantly tried to redeem the higher value card to which I got the message again. In the past, I have redeemed £70 gift cards successfully.
What would be the problem?
All help will be appreciated.

Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

"The iTunes Store is unable to process Gift Certificates at this time."

It's been like this all day. I wasn't sure if it was just me. I tried redeeming my gift card on my iPad mini, iPhone 4, and my Macbook Pro.

Just try again - any service might go offline for a short period.

HT204088 I can't get the submission to go in - it continues to say the itunes store is unavailable everytime I attempt

I can't get the itunes request for refund to submit. Each time I attempt it says the itunes store is unavailable and to try again another time. I have been trying for four days!

Sorry the version of iTunes is 11.1.4.62

TS1741 Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

Streaming from my iPad to my tv is not working, it keeps saying the iTunes accounts are different but I've checked it a ton of times and its the same, anyone had the same problem?

Hi JenJen73,
If you are having issues with AirPlay streaming from your iPad to your Apple TV, you may want to take a look at the troubleshooting steps in the following article:
Apple Support: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
Cheers,
- Brenden

When i try and authorize my computer with itunes it says the itunes store is temporarily unavailable

when i try and authorize my computer with itunes it says the itunes store is temporarily unavailable

Hello Alark26,
Thanks for using Apple Support Communities.
If you're continuing to receive the error where you cannot connect to the iTunes Store, I'd like you to please follow the directions outlined below.
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and serversare enabled over your network.
Note: The hosts file may be blocking the iTunes Store.
Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.
Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.
To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
Learn more
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
Can't connect to the iTunes Store - Apple Support
Take care,
Alex H.

My Apple TV keeps saying The iTunes Store is unable to process purchases at this time

Similar Messages

Maybe you are looking for