My bill is not what the sales rep promised me when I signed up!!!!!!

Question

So my last post seems to be deleted...  Lets start again.   I signed up for service and it was installed on June 15th.  When I signed up the sales rep told me I would get internet, cable, and phone for $119 per month and I could rent a modem for $10 per month. He explained to me the internet was fast and he told me about the new X1 service.  There was no mention of any extra charges.  The service order was left for me and the only charges that are listed are the $119 and the $10 for the modem.  I was shocked when my bill came. The bill was $174.95!!!  I am being charged for blast internet, X1 service and the extra box.  I spoke to someone via chat and I was passed off to the internet sign up division even though I told them I didn't sign up via the internet.  The person I spoke with gave me a reference number of 150622-000009 and said he would escalate my issue and someone would call me back within 72 hours.  Well 2 weeks later still no phone call.  I emailed the sales rep and he told me he would look into the issue about why my bill was so high.  So I waited 6 days and I emailed him again. He promised me he would look into it again yesterday and I still have nothing from him.  I can't believe I have to post here in front of lots of people to hopefully be heard althought I posted last night and today I cannot find my post?????   If this is how Xfinity/comcast does customer service, Im not sure this is the service for me.  I have been busy during your business hours and I can't seem to get any resolve.  My bill was due yesterday and I haven't been able to resolve this issue.  I also mentioned that our on demand doesn't work either.  It is very spotty and the only place I can get it to work is on my IPad.  I would much rather watch on the tv.  This is the worst customer service I have had.  I am a new customer and I think you would like to keep me happy.  Can I please get some resolve? 

Answer 1

VC0323,
I apologize for any inconvenience this may have caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”. 
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http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019